Product: The Cover Guy Customer Care Clear all filters (2 of 8 reviews match)
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Product:
1 comment
1.8
Details
2 months ago i order a new cover for my hot tub. Price was reasonable and ordering was easy. The cover showed up in the expected time frame. Once i got it on i determined it was too big. When i measured it i found it to be 2 inches wider than ordered. I called and left...
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TheCoverGuy
The Cover Guy Verified Representative
#1713547

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

Author
Service
The Cover Guy Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1580782 is a subjective opinion of poster.
Resolved
2 comments
3.6
Details
The Cover Guy - Unbelievably terrible customer service
custom cover purchased in 2015. Became waterlogged last winter. Also stitching is falling apart. I believed there is a 7 year warranty. I wrote to TCG and sent in the required form with pictures. That was on April 4, 2019. I received a robot reply email stating that...
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TheCoverGuy
The Cover Guy Verified Representative
#1695787

Hello, Please check your emails, as I believe we have already messaged you from info@thecoverguy.com.

Author
Service
The Cover Guy Customer Care
Cons
  • Warenty the way they handeled the situation
  • Customer service
  • No customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1547503 is a subjective opinion of poster.