Product: The Cover Guy Customer Care Clear all filters (7 of 7 reviews match)
Filter by rating
filters
Seller:
Show
Product:
Resolved
The Cover Guy - Unbelievably terrible customer service
custom cover purchased in 2015. Became waterlogged last winter. Also stitching is falling apart. I believed there is a 7 year warranty. I wrote to TCG and sent in the required form with pictures. That was on April 4, 2019. I received a robot reply email stating that...
Read more
TheCoverGuy
TheCoverGuy
The Cover Guy Verified Representative

Hello, Please check your emails, as I believe we have already messaged you from info@thecoverguy.com.

TheCoverGuy
TheCoverGuy
The Cover Guy Verified Representative

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize that our product and service did not meet your expectations. If you would kin...

3.6
Product
The Cover Guy Customer Care
I didn't like
  • No customer service
  • Warenty the way they handeled the situation
  • Customer service
#1547503

The Cover Guy - This must be a fake company I placed an order they charged m

They charged my card and never called me or emailed me and they won’t answer the phone or respond to messages
Product
The Cover Guy Customer Care
#1370225
Show

The Cover Guy - Do u notice that they don't respond to certain complaints cuz they know it's true and they can't rebut the complaint?

when they know it's true they remain silent. They won't respond to bonafide claims or complaints because it will expose them. really! really! really! {{redacted}}
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
The Cover Guy Customer Care
I didn't like
  • Running around
#1338798
Show
I would like to delete the review I wrote but I am having problems finding the reviews and how to delete it or at least post we have reached a resolution. Can anyone help me with this? I suggest that anyone having issues with the Cover guy asked to speak with Claire. Claire seems to be the go to person at The Cover Guy...
Read more
Anonymous
The Cover Guy

This customer situation involved them not receiving the shipping blurb as they had internet problems. Most areas require a delivery appointment in order to inspect the cover b...

3.9
Product
The Cover Guy Customer Care
#1236551
I placed an order based on the promise of assistance prior to production. Calls were not returned, email exchanges went in circles and appeared to be coming from someone with no customer service experience and NO knowledge of the product they are selling. Seemed best...
Read more
Anonymous
The Cover Guy

Hello Claudia,You have recently confirmed dimensions on how you would like your custom cover made. All our emails and phone calls are answered within 24 hours, depending on ...

1.0
Product
The Cover Guy Customer Care
#1152079
After reading all the negative reviews dont buy from company, I had to write about my positive experience ..I dealt with Katie customer service , she was wonderful , always got back to me when I left a message often within minutes ..I had concerns about my measurements...
Read more
Anonymous
Anonymous

But you won't try to fix the covers that are really poorly made.

Anonymous
Claudia

There is no Katie. The whole place is run by one person & she told me her name is Sarah. It’s extremly suspect how they avoid speaking to people live. They email, talk in c...

4.9
Product
The Cover Guy Customer Care
I liked
  • Great customer service katie was wondeful
#1129857
going on 7 weeks, total lack of communication.they promise a review of your order, never happened try asking for updates, if you get one it's just blowing you off and not answering your question. no one ever answers the phone website says 24/7 response, more like 1 day...
Read more
Anonymous
The Cover Guy

We cannot verify if this is one of our buyers as they do not identify themselves. Our company did experience a very high volume of sales from early spring through summer this ...

Product
The Cover Guy Customer Care
I didn't like
  • Customer service
  • Delivery
#1077042