Product: The Cover Guy Customer Care Clear all filters (8 of 8 reviews match)
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1 comment
1.8
Details
2 months ago i order a new cover for my hot tub. Price was reasonable and ordering was easy. The cover showed up in the expected time frame. Once i got it on i determined it was too big. When i measured it i found it to be 2 inches wider than ordered. I called and left...
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TheCoverGuy
The Cover Guy Verified Representative
#1713547

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

Author
Service
The Cover Guy Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1580782 is a subjective opinion of poster.
Resolved
2 comments
3.6
Details
The Cover Guy - Unbelievably terrible customer service
custom cover purchased in 2015. Became waterlogged last winter. Also stitching is falling apart. I believed there is a 7 year warranty. I wrote to TCG and sent in the required form with pictures. That was on April 4, 2019. I received a robot reply email stating that...
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TheCoverGuy
The Cover Guy Verified Representative
#1695787

Hello, Please check your emails, as I believe we have already messaged you from info@thecoverguy.com.

Author
Service
The Cover Guy Customer Care
Cons
  • Warenty the way they handeled the situation
  • No customer service
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1547503 is a subjective opinion of poster.
0 comments

The Cover Guy - This must be a fake company I placed an order they charged m

They charged my card and never called me or emailed me and they won’t answer the phone or respond to messages
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Author
Service
The Cover Guy Customer Care
Reason of review
Order processing issue
Review #1370225 is a subjective opinion of poster.
0 comments

The Cover Guy - Do u notice that they don't respond to certain complaints cuz they know it's true and they can't rebut the complaint?

1.0
Details
when they know it's true they remain silent. They won't respond to bonafide claims or complaints because it will expose them. really! really! really! {{redacted}}
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Author
Service
The Cover Guy Customer Care
Cons
  • Running around
Reason of review
Bad quality
Preferred solution
man up
Review #1338798 is a subjective opinion of poster.
1 comment
3.9
Details
I would like to delete the review I wrote but I am having problems finding the reviews and how to delete it or at least post we have reached a resolution. Can anyone help me with this? I suggest that anyone having issues with the Cover guy asked to speak with Claire. Claire seems to be the go to person at The Cover Guy...
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Anonymous
#1465910

This customer situation involved them not receiving the shipping blurb as they had internet problems. Most areas require a delivery appointment in order to inspect the cover b...

Author
Service
The Cover Guy Customer Care
Reason of review
Claire came to the rescue. Credit needs to be given and this lady deserves it.
Review #1236551 is a subjective opinion of poster.
1 comment
1.0
Details
I placed an order based on the promise of assistance prior to production. Calls were not returned, email exchanges went in circles and appeared to be coming from someone with no customer service experience and NO knowledge of the product they are selling. Seemed best...
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Anonymous
#1413684

Hello Claudia,You have recently confirmed dimensions on how you would like your custom cover made. All our emails and phone calls are answered within 24 hours, depending on ...

Author
Service
The Cover Guy Customer Care
Reason of review
Poor customer service
Review #1152079 is a subjective opinion of poster.
3 comments
4.9
Details
After reading all the negative reviews dont buy from company, I had to write about my positive experience ..I dealt with Katie customer service , she was wonderful , always got back to me when I left a message often within minutes ..I had concerns about my measurements...
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Anonymous
#1555469

But you won't try to fix the covers that are really poorly made.

Author
Service
The Cover Guy Customer Care
Pros
  • Great customer service katie was wondeful
Reason of review
Good customer service
Review #1129857 is a subjective opinion of poster.
1 comment
going on 7 weeks, total lack of communication.they promise a review of your order, never happened try asking for updates, if you get one it's just blowing you off and not answering your question. no one ever answers the phone website says 24/7 response, more like 1 day...
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Anonymous
#1369797

We cannot verify if this is one of our buyers as they do not identify themselves. Our company did experience a very high volume of sales from early spring through summer this ...

Author
Service
The Cover Guy Customer Care
Cons
  • Customer service
  • Delivery
Reason of review
all of the above
Review #1077042 is a subjective opinion of poster.