Product: The Cover Guy Cover Clear all filters (46 of 46 reviews match)
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I bought this cover because it was the best priced and made locally. Over a week after paying (after the cover was made), they sent an email stating that I owe 65 dollars more because of being out of shipping range. I have been corresponding with them finding my...
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TheCoverGuy
TheCoverGuy
The Cover Guy Verified Representative

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

1.0
Product
The Cover Guy Cover
#1520434
Resolved
Order: CGUS-233*** extremely frustrated, per instructions I called in and talked to customer service ,I had questions and my tub was over sized got the price and payed , a week goes by i get an email saying I owe an additional $50 because its oversize , I know that,...
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TheCoverGuy
TheCoverGuy
The Cover Guy Verified Representative

Hello, We are happy to hear you are satisfied with our follow-up. Thank you for sharing your feedback! It is our pleasure to serve your hot tub needs. We consider it our privi...

3.3
Product
The Cover Guy Cover
#1520125

The Cover Guy - Fitting

Don't buy from them! They will make up any excuse to avoid the problem and their responsibility to you.
Product
The Cover Guy Cover
#1443094
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I received my cover 1/2/19, upon observation saw no harm by shipping. Once placed on my hot tub, I could have cried. The thread was sown in single rows, some of the thread was lose, and protruding, not tight, and the stitching was not in proper circumference. It cost...
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ColorfulMantaRay
ColorfulMantaRay

UPDATE: Today, 1/8/2019, The Cover Guy contacted me today. They took my issue to heart and showed kindness and truly helped me, they were very helpful and kind. I have nothing...

ColorfulMantaRay
ColorfulMantaRay

Since writing my review, I have made daily communications with The Cover Guy. I will be posting all of my communications and emails along with pictures on here and other media...

1.0
Product
The Cover Guy Cover
I liked
  • Unprofessional and disturbing
I didn't like
  • Quality of product
  • Production quality and inspection
#1438973
I read the reviews and almost didn't order. I did however speak to a young lady on the phone and described what I needed. She seemed sincere so I too a gamble fully expecting to have a negative experience. She was very helpful and knowledgeable. I placed the order and...
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ColorfulMantaRay
ColorfulMantaRay

This appears to be a fake review. If this consumer FULLY expected to get ripped off, why did they follow through. Nothing was even mentioned about the integrity of the product...

Product
The Cover Guy Cover
#1437792

The Cover Guy - Stay away

I have bought two cover's here . First was terrible fit and last just past warranty seems ripped. Second much better fit but doesn't line up at lift hangers and as result I now have terrible evaporation issue. Aide note both covers took approximately two weeks longer than quoted to me.
1.6
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
The Cover Guy Cover
#1402418
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You guys suck to the greatest ability. You are a fraud and you drop ship covers from another company. Then when I had trouble due to a ripped cover when it arrived, that company you guys ordered it from didn't even know who you guys were. FRAUD FAKIN' COMPANY. If I...
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Anonymous
The Cover Guy

Hello, Wish you would have identified yourself so we can check your file to confirm you purchased from us. We have been in business over 30 years and are a real company with r...

Product
The Cover Guy Cover
#1392581
Ordered a new cover 3 weeks ago,it arrived yesterday.the packaging was bubble wrapped,cardboard and plastic.the cover is in perfect condition and as it being the 4 th cover I have purchased in 15 years it being the best built. 5 stars
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Anonymous
The Cover Guy

Hello and thank you for your nice comments, taking the time to post this and your repeat business. We appreciate hearing from repeat customers. Custom hot tub covers have been...

Product
The Cover Guy Cover
#1358728
Seemed like a fair price for an extreme cover with all the life extension features. Too bad I did not read these reviews first, since I experienced nearly every aspect of complaints posted thus far. A few months ago, I accepted shipment of a cover I had ordered....
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1.7
Product
The Cover Guy Cover
I liked
  • Seem nice at first
I didn't like
  • Workmanship
  • Quality control
  • Customer service
#1351133
The Cover Guy - In the middle of a challenging issue.
Received damaged cover: (August 2018) I picked up the cover from the shipment center to save three days shipment. Once I opened the cover I found a tear from one of the straps that was wrapped around the cardboard box holding the cover. I took pictures and sent them to...
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Product
The Cover Guy Cover
#1325919