Rating: 1 Star Clear all filters (34 of 162 reviews match)
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1.0
Details
Took forever to get cover. Product is of the absolute poorest quality. Paper thin vinyl. I swear if you look at it really hard you can put *** in it. Stitching has failed. Buckles to hold it down fell off. My original cover lasted for 7 years. This one is barely over a...
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2 comments
JumpyBird
#1729015

Sounds like they may want to spend some time on quality control. In the meantime I am going with a hottubcoverscanada.ca. A+ BBB rating.

Review
#1583230 Review #1583230 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$400
Preferred solution
Full refund
Tags
  • Poor Quality
1.0
Details
On April 26th I ordered a cover for my Hot Springs Grandee tub. Because of the size I had to pay more and I did order some upgrades. At the time of order I asked wait the turn around time would be and was told about 4 weeks. I paid over $600.00. After a month I called...
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1 comment
TheCoverGuy
#1703270
The Cover Guy Verified Representative

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

Review
#1556822 Review #1556822 is a subjective opinion of poster.
Cons
  • Not receiving immediate customer service with satisfaction
  • Poor service
  • Communications not being returned lifter incompatible
Reason of review
Poor customer service
Loss
$600
Preferred solution
Deliver product or service ordered
1.2
Details
please see the attached the cover we purchased last july has a defect see pics...plz replace asap thanks see orig order attached as you can see holes are on innersole so is defective material has little holes starting at creases not even one year old $500 cover
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1 comment
TheCoverGuy
#1679777
The Cover Guy Verified Representative

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

Review
#1516644 Review #1516644 is a subjective opinion of poster.
Pros
  • It at the beginning but process was slow
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered
1.0
Details
I received my cover 1/2/19, upon observation saw no harm by shipping. Once placed on my hot tub, I could have cried. The thread was sown in single rows, some of the thread was lose, and protruding, not tight, and the stitching was not in proper circumference. It cost...
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4 comments
ColorfulMantaRay
#1626266

UPDATE: Today, 1/8/2019, The Cover Guy contacted me today. They took my issue to heart and showed kindness and truly helped me, they were very helpful and kind. I have nothing...

Review
#1438973 Review #1438973 is a subjective opinion of poster.
Pros
  • Unprofessional and disturbing
Cons
  • Production quality and inspection
  • Quality of product
Reason of review
Bad quality
Loss
$444
Preferred solution
Let the company propose a solution

The Cover Guy - Extra charges

1.0
Details
I ordered a cover and received a email the next day stating there is charges for delivery when your website sais free delivery. I’m in timmins Ontario, i contacted your customer service and she told me we lived to fare away and the delivery company you now use charges. Change your free delivery posted on your website, this is false advertising. My email is fortierdan@gmail.com
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Review
#1390486 Review #1390486 is a subjective opinion of poster.
Reason of review
Pricing issue
1.0
Details
On July 20, 2018 I purchased a spa cover from The Cover Guy on their website. They said it would take a few weeks to make and process the order. On August 10,2018 I get an email saying my order had shipped. Yay. They give me the shipping company’s name (YRC Shipping)...
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1 comment
Anonymous
#1600668

These bd reviews are very concerning as I just ordered a hot tub cover. I also noticed a foreign transaction fee that I never agreed to (red flag). I also see the Cover Guy on...

Review
#1352736 Review #1352736 is a subjective opinion of poster.
Cons
  • No response to emails or voicemails
Reason of review
Poor customer service
Loss
$500
Tags
  • shipping and delivery
  • Poor Customer Service Satisfation
1.0
Details
I ordered a top of the line cover, with an additional up charge due to size of $250.00 on August 13, 2018. I received an e mail on August 18, 2018 that the cover was not in production and that I need to call there toll free number because I needed to pay the up charge...
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Review
#1348604 Review #1348604 is a subjective opinion of poster.
Pros
  • Unprofessional and disturbing
Reason of review
Order processing issue
Loss
$690
Preferred solution
Truthful Correspondence

The Cover Guy - Do u notice that they don't respond to certain complaints cuz they know it's true and they can't rebut the complaint?

1.0
Details
when they know it's true they remain silent. They won't respond to bonafide claims or complaints because it will expose them. really! really! really! {{redacted}}
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Review
#1338798 Review #1338798 is a subjective opinion of poster.
Cons
  • Running around
Reason of review
Bad quality
Preferred solution
man up
Tags
  • shipping and delivery
1.0
Details
I ordered a spa cover on June 2 and paid by credit card. It is now August 20 and I have not heard from them regarding the status of my order. When I call it goes into voice mail. I have left several messages and requested a call back and have not heard from them. Their...
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3 comments
Anonymous
#1555596

A representative from The Cover Guy finally reached out to me and I did reorder. I’m keeping my fingers crossed. But thank you Pissed Consumer for having this web site since I...

Review
#1334669 Review #1334669 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$410
Preferred solution
Full refund

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
All The Cover Guy Contacts
1.0
Details
no /poor customer service ordered a cover over one month ago, have not received the cover, have left several e mails and voice mails requesting a up date with no response they state 24 / 7 customer service / what a joke / would not advise any one to but any thing from...
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1 comment
Anonymous
#1514199

Hi OssifiedOcelot,If you could identify yourself we could look into your inquiry. This is peak season for custom hot tub covers and production time is based on seasonal volume...

Review
#1294609 Review #1294609 is a subjective opinion of poster.
Pros
  • The
  • That they seemed like a reputable company
Cons
  • Never received it
  • No call backs or return e mails
Reason of review
Poor customer service
Loss
$425
Preferred solution
Deliver product or service ordered