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2.1
Details
I ordered a hot tub cover and hydraulic cover lifter on 5/31/2019. Five days later, and SEVERAL days before my cover went into “production”, (Which, by the Websites’s instructions, is the cutoff point for ANY changes to be made to an order), I called and spoke to...
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1 comment
TheCoverGuy
#1718182
The Cover Guy Verified Representative

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

Review
#1591339 Review #1591339 is a subjective opinion of poster.
Pros
  • That they seemed like a reputable company
Cons
  • I think they are not being truthful
  • Not receiving immediate customer service with satisfaction
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
Tags
  • shipping and delivery
  • Poor Customer Service Satisfation
1.5
Details
Ordered a "Brown" cover from the Cover guy. Was disappointed when received that the cover was actually a "Burnt Orange color. This is the response i received from "Amanda". "the brown is a rusty-orange color. The walnut is the dark brown. All monitors display the...
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1 comment
TheCoverGuy
#1716662
The Cover Guy Verified Representative

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

Review
#1587661 Review #1587661 is a subjective opinion of poster.
Cons
  • Deceptive color
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Price reduction
1.0
Details
Took forever to get cover. Product is of the absolute poorest quality. Paper thin vinyl. I swear if you look at it really hard you can put *** in it. Stitching has failed. Buckles to hold it down fell off. My original cover lasted for 7 years. This one is barely over a...
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2 comments
JumpyBird
#1729015

Sounds like they may want to spend some time on quality control. In the meantime I am going with a hottubcoverscanada.ca. A+ BBB rating.

Review
#1583230 Review #1583230 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$400
Preferred solution
Full refund
Tags
  • Poor Quality
1.8
Details
2 months ago i order a new cover for my hot tub. Price was reasonable and ordering was easy. The cover showed up in the expected time frame. Once i got it on i determined it was too big. When i measured it i found it to be 2 inches wider than ordered. I called and left...
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1 comment
TheCoverGuy
#1713547
The Cover Guy Verified Representative

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

Review
#1580782 Review #1580782 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
On April 26th I ordered a cover for my Hot Springs Grandee tub. Because of the size I had to pay more and I did order some upgrades. At the time of order I asked wait the turn around time would be and was told about 4 weeks. I paid over $600.00. After a month I called...
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1 comment
TheCoverGuy
#1703270
The Cover Guy Verified Representative

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

Review
#1556822 Review #1556822 is a subjective opinion of poster.
Cons
  • Poor service
  • Not delivering product orderred
  • Communications not being returned lifter incompatible
Reason of review
Poor customer service
Loss
$600
Preferred solution
Deliver product or service ordered
Ordered Cover last summer. Nice looking. First hard rain and the tub water rose an inch. Next rain, tub water level is now up two inches and has a brown cast to it (similar to the color of the cover). Third rain and water level is touching the head rests. Cover Guys...
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1 comment
TheCoverGuy
#1703275
The Cover Guy Verified Representative

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

Review
#1551247 Review #1551247 is a subjective opinion of poster.
Resolved
3.6
Details
The Cover Guy - Unbelievably terrible customer service
custom cover purchased in 2015. Became waterlogged last winter. Also stitching is falling apart. I believed there is a 7 year warranty. I wrote to TCG and sent in the required form with pictures. That was on April 4, 2019. I received a robot reply email stating that...
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2 comments
TheCoverGuy
#1695787
The Cover Guy Verified Representative

Hello, Please check your emails, as I believe we have already messaged you from info@thecoverguy.com.

Review
#1547503 Review #1547503 is a subjective opinion of poster.
Cons
  • Customer service
  • No customer service
  • Warenty the way they handeled the situation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Poor Customer Service Satisfation
1.6
Details
The Cover Guy - Little response and lack of taking responsibility
Received cover, first bit of wind and cold cover buckles broke, single thread seems ripped at both buckles. Wrote cover guy there response was to send me 4 little buckles with now way to attach them and took no responsibility for the rips and tears in the cover. Then I...
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1 comment
TheCoverGuy
#1694620
The Cover Guy Verified Representative

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize that our product and service did not meet your expectations. If you would kin...

Review
#1547218 Review #1547218 is a subjective opinion of poster.
1.6
Details
Ask for warranty for a 18 month old cover holding water inside, they said that had to pay $125.00 for replacement of the cover and $110.00 for shipping to me. Originally paid $425.00 for cover, figured why pay any more money to a sorry company that manufactures below...
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5 comments
TheCoverGuy
#1693753
The Cover Guy Verified Representative

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

Review
#1545279 Review #1545279 is a subjective opinion of poster.
Cons
  • Substandard product
Reason of review
Warranty issue
Loss
$420
Preferred solution
Price reduction

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
All The Cover Guy Contacts
Resolved
3.2
Details
I made an order for a spa cover. A day later, they emailed and wanted me to confirm my measurements. I made a minor refinement (a half inch adjustment) and thanked them. They wrote back another day later wanting more information, which added more days to the order....
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1 comment
TheCoverGuy
#1686550
The Cover Guy Verified Representative

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

Review
#1533446 Review #1533446 is a subjective opinion of poster.
Pros
  • Website
Cons
  • Cancellation policy
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
Tags
  • Poor Customer Service Satisfation