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1 comment
2.1
Details
I ordered a hot tub cover and hydraulic cover lifter on 5/31/2019. Five days later, and SEVERAL days before my cover went into “production”, (Which, by the Websites’s instructions, is the cutoff point for ANY changes to be made to an order), I called and spoke to...
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TheCoverGuy
The Cover Guy Verified Representative
#1718182

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

Author
Pros
  • That they seemed like a reputable company
Cons
  • I think they are not being truthful
  • Not receiving immediate customer service with satisfaction
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
Review #1591339 is a subjective opinion of poster.
1 comment
1.5
Details
Ordered a "Brown" cover from the Cover guy. Was disappointed when received that the cover was actually a "Burnt Orange color. This is the response i received from "Amanda". "the brown is a rusty-orange color. The walnut is the dark brown. All monitors display the...
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TheCoverGuy
The Cover Guy Verified Representative
#1716662

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

Author
Cons
  • Deceptive color
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Price reduction
Review #1587661 is a subjective opinion of poster.
1 comment
1.0
Details
Took forever to get cover. Product is of the absolute poorest quality. Paper thin vinyl. I swear if you look at it really hard you can put *** in it. Stitching has failed. Buckles to hold it down fell off. My original cover lasted for 7 years. This one is barely over a...
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TheCoverGuy
The Cover Guy Verified Representative
#1714709

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

Author
Reason of review
Bad quality
Loss
$400
Preferred solution
Full refund
Review #1583230 is a subjective opinion of poster.
1 comment
1.8
Details
2 months ago i order a new cover for my hot tub. Price was reasonable and ordering was easy. The cover showed up in the expected time frame. Once i got it on i determined it was too big. When i measured it i found it to be 2 inches wider than ordered. I called and left...
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TheCoverGuy
The Cover Guy Verified Representative
#1713547

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

Author
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1580782 is a subjective opinion of poster.
1 comment
1.0
Details
On April 26th I ordered a cover for my Hot Springs Grandee tub. Because of the size I had to pay more and I did order some upgrades. At the time of order I asked wait the turn around time would be and was told about 4 weeks. I paid over $600.00. After a month I called...
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TheCoverGuy
The Cover Guy Verified Representative
#1703270

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

Author
Cons
  • Not delivering product orderred
  • Poor service
  • Not receiving immediate customer service with satisfaction
Reason of review
Poor customer service
Loss
$600
Preferred solution
Deliver product or service ordered
Review #1556822 is a subjective opinion of poster.
1 comment
Ordered Cover last summer. Nice looking. First hard rain and the tub water rose an inch. Next rain, tub water level is now up two inches and has a brown cast to it (similar to the color of the cover). Third rain and water level is touching the head rests. Cover Guys...
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TheCoverGuy
The Cover Guy Verified Representative
#1703275

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

Author
Review #1551247 is a subjective opinion of poster.
Resolved
2 comments
3.6
Details
The Cover Guy - Unbelievably terrible customer service
custom cover purchased in 2015. Became waterlogged last winter. Also stitching is falling apart. I believed there is a 7 year warranty. I wrote to TCG and sent in the required form with pictures. That was on April 4, 2019. I received a robot reply email stating that...
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TheCoverGuy
The Cover Guy Verified Representative
#1695787

Hello, Please check your emails, as I believe we have already messaged you from info@thecoverguy.com.

Author
Cons
  • Warenty the way they handeled the situation
  • Customer service
  • No customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1547503 is a subjective opinion of poster.
1 comment
1.6
Details
The Cover Guy - Little response and lack of taking responsibility
Received cover, first bit of wind and cold cover buckles broke, single thread seems ripped at both buckles. Wrote cover guy there response was to send me 4 little buckles with now way to attach them and took no responsibility for the rips and tears in the cover. Then I...
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TheCoverGuy
The Cover Guy Verified Representative
#1694620

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize that our product and service did not meet your expectations. If you would kin...

Author
Review #1547218 is a subjective opinion of poster.
5 comments
1.6
Details
Ask for warranty for a 18 month old cover holding water inside, they said that had to pay $125.00 for replacement of the cover and $110.00 for shipping to me. Originally paid $425.00 for cover, figured why pay any more money to a sorry company that manufactures below...
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TheCoverGuy
The Cover Guy Verified Representative
#1693753

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

Author
Cons
  • Substandard product
Reason of review
Warranty issue
Loss
$420
Preferred solution
Price reduction
Review #1545279 is a subjective opinion of poster.

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
All The Cover Guy Contacts

The Cover Guy Products and Services Reviews

Resolved
1 comment
3.2
Details
I made an order for a spa cover. A day later, they emailed and wanted me to confirm my measurements. I made a minor refinement (a half inch adjustment) and thanked them. They wrote back another day later wanting more information, which added more days to the order....
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TheCoverGuy
The Cover Guy Verified Representative
#1686550

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

Author
Pros
  • Website
Cons
  • Cancellation policy
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
Review #1533446 is a subjective opinion of poster.