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Most Helpful
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
I jumped on the inet to look for a replacement cover and saw that the place where I purchased two covers in the past, The Cover Guy, had glowing reviews (all 5+++) on how wonderful the covers are. Well this is my experience. I attach copies of correspondences with them...
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TheCoverGuy
TheCoverGuy

Hello, Thank you for letting us know about your experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to...

2.3
I liked
  • Ease of ordering
I didn't like
  • Quality
#1334332
Resolved
I made an order for a spa cover. A day later, they emailed and wanted me to confirm my measurements. I made a minor refinement (a half inch adjustment) and thanked them. They wrote back another day later wanting more information, which added more days to the order....
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TheCoverGuy
TheCoverGuy

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

2.7
I liked
  • Website
I didn't like
  • Cancellation policy
#1533446
I bought this cover because it was the best priced and made locally. Over a week after paying (after the cover was made), they sent an email stating that I owe 65 dollars more because of being out of shipping range. I have been corresponding with them finding my...
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TheCoverGuy
TheCoverGuy

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

1.0
#1520434
Resolved
Order: CGUS-233*** extremely frustrated, per instructions I called in and talked to customer service ,I had questions and my tub was over sized got the price and payed , a week goes by i get an email saying I owe an additional $50 because its oversize , I know that,...
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TheCoverGuy
TheCoverGuy

Hello, We are happy to hear you are satisfied with our follow-up. Thank you for sharing your feedback! It is our pleasure to serve your hot tub needs. We consider it our privi...

3.3
#1520125
please see the attached the cover we purchased last july has a defect see pics...plz replace asap thanks see orig order attached as you can see holes are on innersole so is defective material has little holes starting at creases not even one year old $500 cover
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TheCoverGuy
TheCoverGuy

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

1.2
I liked
  • It at the beginning but process was slow
I didn't like
  • Customer service
#1516644
I am more disappointed than pissed. I special ordered an oversized hot tub cover last October which couldn't accomplish the number one task required. It would not hold the heat in. The product is obviously ill designed and cheaply made. The materials used were...
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TheCoverGuy
TheCoverGuy

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

#1499814
i had ordered a spa cover and never received it. I had made several attempts to reach them and didn’t receive a response until after I contacted pissed consumer. It was amazing. I guess they check your web site. I heard from them immediately after that and within a...
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TheCoverGuy
TheCoverGuy

We're glad we were able to resolve this to your satisfaction. Thank you for sharing your concerns and feedback. Sincerely, Anne Customer Care Manager The Cover Guy

#1475289
The Cover Guy - Waterlogged cover
I bought a new cover for my hot tub in December, 2016. I didn't install it until later in the spring of 2017 so I could get a new hydraulic lifter (which I also bought from the cover guy.) I don't use the hot tub after April or May until I fill it back up in November,...
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TheCoverGuy
TheCoverGuy

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the ...

2.2
#1459634

The Cover Guy in Niagara Falls, New York - BROKEN and TORN STRAPS

The Cover Guy - BROKEN and TORN STRAPS
The Cover Guy - BROKEN and TORN STRAPS
The Cover Guy - BROKEN and TORN STRAPS
3 of the 4 of my traps stitching came off my cover and now it will not secure. I called and emailed them and they don't care and want me to buy a new one.
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The Cover Guy - Fitting

Don't buy from them! They will make up any excuse to avoid the problem and their responsibility to you.
#1443094
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Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
All The Cover Guy Contacts

The Cover Guy Products and Services Reviews

I received my cover 1/2/19, upon observation saw no harm by shipping. Once placed on my hot tub, I could have cried. The thread was sown in single rows, some of the thread was lose, and protruding, not tight, and the stitching was not in proper circumference. It cost...
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ColorfulMantaRay
ColorfulMantaRay

UPDATE: Today, 1/8/2019, The Cover Guy contacted me today. They took my issue to heart and showed kindness and truly helped me, they were very helpful and kind. I have nothing...

ColorfulMantaRay
ColorfulMantaRay

Since writing my review, I have made daily communications with The Cover Guy. I will be posting all of my communications and emails along with pictures on here and other media...

1.0
I liked
  • Unprofessional and disturbing
I didn't like
  • Production quality and inspection
  • Quality of product
#1438973