Returns

First of all rep I talked to by calling customer service was great. On line told me to go to Home Depot!NOT Wasnt clear where return label would be sent - turns out thru customer service rep it will be generated by UPS which it was and I received. So biggest problem is NOT to list Home Depot as a place return item thru
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ID
#4045113 Review #4045113 is a subjective opinion of poster.
Location
Rochester, Minnesota

Haven’t received product

I ordered on 4 Feb. I was told a few days after ordering that it wasnt available immediately but would ship on 28 March. I wasnt happy but understand that things are messed up right now. But its Apr 7, no one at Company Store can tell me anything. Just very frustrated.
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ID
#3467980 Review #3467980 is a subjective opinion of poster.
Location
Ashburn, Virginia

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New Reviewer

Defective Product Runaround

I bought two sets of percale sheets in Jan 2021. Several small tears appeared in the bottom of the flat sheet in one set. I examined the bed closely and nothing explains these tears other than a flaw in the material. I called and was surprised to get the run around...
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ID
#3021211 Review #3021211 is a subjective opinion of poster.
Location
Melbourne, Florida
New Reviewer

I was given advice to send photos of my Lifetime feather mattress, but am finding this near impossible to accomplish?!?!?

I have recently removed our unbalanced feather mattress as the sections in some areas are flat. After having recent hip surgery, it has been impossible to get a restful sleep After given advice by your employee, Michelle, over the phone she kindly told me our feather mattress has a Lifetime warranty. I was told to take pictures of Company store labels, my name &;;;;;;;;;;; phone number. Well, Im finding it near impossible to get this information to You
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ID
#2848337 Review #2848337 is a subjective opinion of poster.
Location
Lometa, Texas

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New Reviewer

Order did not show up

tried calling. no luck.mattress topper. order number. MB 34-K-1. please contact me immediately. 772 485****. White (clor).
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ID
#2274258 Review #2274258 is a subjective opinion of poster.
Cons
  • Delay of order
Preferred solution
Deliver product or service ordered

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