The Collectors Addition
The Collectors Addition Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Collectors Addition has a 1.5 star rating based on 3 customer reviews and consumers are mostly dissatisfied; rating distribution shows 100% unfavorable.
Key Takeaways for Future Customers
- Check The Collectors Addition reviews before ordering and expect outreach issues about orders.
- Be cautious about billing and refund concerns and confirm charges immediately.
- Customer service response is unreliable; verify shipping and contact details first.
Negative Feedback / Risk Areas
- Frequent complaints of orders never shipped or only partially shipped.
- Reports of ignored emails, disconnected phone numbers, and poor customer service.
- High price level cited alongside billing practices issues.
Positive Feedback
Limited or no positive feedback appears in available customer comments.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Collectors Addition has a 1.5 star rating based on 3 customer reviews and consumers are mostly dissatisfied; rating distribution shows 100% unfavorable.
Key Takeaways for Future Customers
- Check The Collectors Addition reviews before ordering and expect outreach issues about orders.
- Be cautious about billing and refund concerns and confirm charges immediately.
- Customer service response is unreliable; verify shipping and contact details first.
Negative Feedback / Risk Areas
- Frequent complaints of orders never shipped or only partially shipped.
- Reports of ignored emails, disconnected phone numbers, and poor customer service.
- High price level cited alongside billing practices issues.
Positive Feedback
Limited or no positive feedback appears in available customer comments.
Media from reviews
Turn one complaint into a collective action
Pittsburgh, Pennsylvania
Never shipped items
- - Ordered 6 ornaments in Jan 2025; never received and no charge.
- - A year later they sent an invoice; he paid again, but nothing shipped after five weeks.
Last year (1/2025) I ordered 6 ornaments and never received them. They never contacted me about any issue and found my credit card was not charged.
Since I was having issues with their web site while placing the order & using my card, I figured it was probably for the best.
A year later (1/2026) they contact me and said they still had my order! Sent me an invoice and said they would ship it the next day. The email said the ordered was marked that the credit didnt go through and said they never followed up because the employee who was taking care of it left. OK now I know what happened.
I emailed them back said I would still take the ornaments and promptly paid the order with my debit card. FIVE weeks later nothing was ever received.
I emailed them continually for 4 days on all of the several different emails they had on different pages of their website plus the email the invoice was attached to and another different email they had on the invoice. Also found their EBay store and messaged them on there.
Completely ignored me.
They also have several office/store locations listed: 1 in Norcross, Ga, 2nd in Urbandale, Iowa and a 3rd in Buford, Ga. The address they list as their shipping office is actually a UPS Store which I actually suspect are one and the same owner.
User's recommendation: Don’t take a chance on buying anything unless you want to be ghosted when there is an issue.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot user friendly
- - The website is not user friendly and ordering was unsuccessful.
- - You can contact for shipping costs and to see if UPS is cheaper.
You do not have a user friendly website. Have been trying with no success to place an order.
You state I can contact you about the shipping cost ,and see if it would be cheaper to send UPS. The current shipping is $17.05 my order number 621********
User's recommendation: If you don't want to get frustrated , don't botherher
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChecking status of an irfer
Called and the number was disconnected. Emailed them again.
No response to first email. Feeling like this is sketchy but we will see
User's recommendation: Not a good experience so far.
Reading, Pennsylvania
Checking order
- - Customer asks for the status of order 526********.
- - Customer asks when the order will ship.
Where is my order??? My order number is 526******** please advise ...again where is my order??? ...where is my order where is my order where is my order when is it going to ship when is it going to ship
Only part of order sent
- - Ordered several items, only two of six arrived.
- - Sent emails seeking info on remaining items; two months since ordering with no reply.
Ordered several items, only received two of 6.
Sent several emails for info on other items. Have be waiting two months since ordering and almost 5 weeks since receiving the two items and no items and no replys
Resolved: Do NOT do Business with Collectors Addition.com
- - Dec 2014 order; second box missing by 2/13/15.
- - Emails and calls unanswered; Danielle accepted payment.
- - Fax number fraudulent; BBB complaints exist.
It took 2 months to get this resolved, and as luck would have it, the very day after I posted this review they finally got in touch with me. I have no idea whether they saw this review or not.
Still, it wasn't until I emailed them from a different email address that they finally responded, which made me wonder why they did not respond from the original email they had been using for me. I did finally get a full refund, but I would still caution anyone from doing business with them unless you get a phone number from them BEFORE you order.
Had I been able to call them from the beginning, a lot of this frustration could have been avoided. In the end, they did make things right but I really had to hunt them down to get my refund and that is inexcusable.
I placed an order from their web site in December 2014. Had a question about the order and they had no phone so I emailed them.
The owner, Danielle, returned my message and then accepted my order and payment and sent me a confirmation email of the order. She also sent a second email stating it would come in two boxes. It is 2/13/15 and I am still waiting for the second box which is 2 missing items from my order. I have emailed Danielle multiple times now with no response.
Her fax number is apparently a fraudulent one because the faxes don't go through. My emails are not getting returned so I know she is receiving them. I reported her to BBB and she ignored them as well. Now I see that she has 23 complaints against her with BBB and STILL she is up and running doing business on the web.
On her web site she claims that she will GLADLY give her phone number to customers with order. That is an outright lie. It amazes me that this woman is getting away with doing business like this as I see that many other customers have had the same issue with this company. She must be banking on the fact that no one is going to hire any attorney to go after her because it would cost more than the items you never receive.
So to anyone reading this, beware!
DO NOT DO BUSINESS WITH THIS COMPANY BECAUSE IT IS A GIANT RIPOFF. Forewarned is forearmed.
- Business practice
Preferred solution: Full refund
I placed an order on December 3 and have not received it. I have emailed them several times, but gotten no response. I received an order confirmation when order was placed, but nothing since then.
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Same experience for me….terrible customer service. No response to emails and never answer phones. Avoid this company!