Manufacturer: The Cleaning Authority Category: Cleaning Service Clear all filters (27 of 27 reviews match)
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They cleaned my house for about 2x month for six months. They did a poor job at the details. I could go on. But the final straw was losing my dog. They left knowing he was missing too. Can't get the owner to call me back. And after j left a message to NOT cash my check for the cleaning in which they lost my dog, they cashed it anyway. Possibly the worst company I've encountered. Look elsewhere if you want a clean house. Look elsewhere if you...
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Several areas in several rooms not dusted, baseboards and window sills not cleaned. For almost $150. for this cleaning, definitely not worth it. And three women did it in 1 hour. To say the least, there brochures are very misleading. I wish I had checked reviews before hiring them. I am so glad I didn't give anyone a tip.Needless to say, I told them not to come back. I would never recommend this company!! It takes me about 3-4 hours to clean my house...
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This place is a joke, they did not show up on multiple occasions, they never clean well or complete the so-called check sheets.We should have cancelled the device after the first incident but we felt for them because we too are self employed with a small business. From the very beginning they did not show up for the initial estimate and when we called in they said we had cancelled the appointment. This was a lie because we took the morning off...
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Anonymous

Jackilees It is a franchise. Every "Cleaning Authority" is different. I believe too many of the owners are in it for the $$$$. Some are really trying to be good. But not enough. Ro...

1.8
I liked
  • Owners
I didn't like
  • Service
  • Poor service
#858135
I just fired them. I have had them cleaning for me since November. I gave them several opportunities to get it right as the owner said he could not find good help. I am done. My house isn't really any more clean than whe. I left this morning. Twice they gave me a discount and I felt badly for the. Not anymore. I work for my money and am done giving it away. .
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Anonymous

Anonymous What was the termination fee? We want to cancel them too

We paid more for a less clean house (left trash in trashcans, neglected to dust areas, left their half-drunk water bottles on my kitchen counter, kitchen counters and sink area never wiped down, etc.), plus we have hundreds in damage we will now have to pay for. And don't think you can complain to anyone. The franchisee is their own boss, the Corporate office is practically impossible to contact and when you do, they promise to call you to...
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1.0
I didn't like
  • Poor customer service
  • Poor quality of work
  • Damage
#841360
They have scuffed all of the feet of every chair and table, chipped the paint on the walls, left lights on repeatedly, toilets running, doors that were open closed and closed open, pictures tilted and carpets askew. All this without an actual deep cleaning. At least if the carpets were adequately vacuumed of the dusting done well, it might be a consolation. Instead, it is like a home invasion without the robbery. If you are thinking of using them in West Linn, Oregon and you want your house...
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1.5
I liked
  • Low cost
I didn't like
  • Sloppy work
  • Poor quality of cleaning
#841108
I HAD THEM COME AND DO THE BARE MINIMUM OF CLEANING IN MY HOME, TO SEE IF THEY WERE WHAT I WOULD HIRE FOR OTHER JOBS.THEY FAILED!!! THEY DID NOT CLEAN AS THEY STATED THEY WOULD, THEY JUST HIT THE HIGH SPOTS THAT WOULD BE NOTICED. THEY BROKE LIGHTS, DID NOT CLEAN THE SHOWERS GOOD ENOUGH, SCRUBED THE FINISH OFF A BRAND NEW TOILET SEAT, ETC. MOST OF ALL THEY ONLY SPOKE SPANISH, AND COULD NOT COMMUNICATE WITH ME, IN ENGLISH. I COMPLAINED AND WAS...
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And, above all, their office Manager Debbie, is the most rude and unprofessional person I have had to deal with. Cleaning Authority will not return calls for at least 3 days to 1 week after you leave a message. They also leave messages indicating some horrible situation occurred while cleaning your house, and IT'S NOT EVEN OUR HOUSE THEY'RE TALKING ABOUT, (all while we were on vacation). We were just a little upset. I highly recommend going...
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rollo2016

rollo2016 Perhaps it hasn't occurred to you that you can clean your house yourself. Cheaper and it's really not that much work, tho it does take time away from texting, watching movies,...

Anonymous

Anonymous This is the Charleston SC Cleaning Authority, not Shellpoint as noted in header.

Rude treatment by management is the reason we will not have The Cleaning Authority back. My mother had them in to do an initial clean "clean A" which is support to be a deep clean. For $110 the larger bathroom was left essentially uncleaned as were half the items to be dusted or wiped in the living room. I actually saw one of the staff members standing doing nothing (in a reflection ) as his team member cleaned the other bathroom. After this I...
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We hired the Bluffton/Hilton Head,SC The Cleaning Authority in late 2015. 'Rick', the owner inspected areas we wanted cleaned. He had ample opportunity to see amount of wood floors involved. He gave me a price and we agreed to a twice monthly cleaning of the down stairs . We also discussed our upcoming 5 wk. vacation and Rick agreed it was no problem to suspend service for that time. The first 2 cleanings, (which were at a higher rate & I...
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4.1
I liked
  • Quality of cleaning
I didn't like
  • Unqualified price increase
#831766