Manufacturer: The Cleaning Authority Category: Cleaning Service Clear all filters (27 of 27 reviews match)
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I have been a loyal customer of The Cleaning Authority for some time and now I feel insulted, ripped off, and angry with the way I was charged and treated by Julie as well as the cleaning staff who didn't do the job they were contracted to do and then hid behind my house to run up the bill. How is any of this "customer service?" I found this on the "About" section on your Facebook page: "Satisfaction Guarantee Your satisfaction is important to...
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Anonymous

Anonymous I read your post. The reason they were hiding in your driveway is because they didn't want to clock out until there time was up. They stayed until it was time to clock out. Th...

We contracted for monthly service by Cleaning Authority.We both met with the franchise owner for this location. We stressed several key items as very important. Their two higher priced "deep cleanings" appeared good, with minimal issues. The following cleanings appeared rushed, leaving items untouched that were part of the listed items they supposedly addressed. They came back the first occasion to re-clean, with the franchise owner leaving a...
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Here's the kitchen-I think the scam is on these initial cleanings which are expensive.The kitchen wasn't cleaned- nothing moved on the counters, backsplash ignored-bedroom dust ignored. Never again--just cancelled. Had hoped to not have to do it myself for Christmas--not happening. And I have plenty more pics! These are the kitchen AFTER the cleaning. I could send more- Do not hire them. Not one but 2 expensive "initial" cleanings--no doubt...
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The Cleaning Authority House Cleaning Service Review

#997692
1.0
The Cleaning Authority - Simple Review #1485444630
1 of 1
Very poor cleaning done after repeated emails and phone calls. Need cat hair removed and have pointed out neglect several time.
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The Cleaning Authority House Cleaning Service Review

#824731
1.7
The cleaning was iffy. Most of time they (team of 2) were thru in 2 hours or less, 1600 sq ft house. Not happy at all with whole cleaning authorities experience. Had property missing, not sure what bonded and insured means but company was not able to replace item Be careful ! Frederick Md.
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They did not show up to clean our house.Actually they didn't show up to clean either of the houses they were supposed to clean yet, said they did. The only thing they did was steal the garage door opener and refuse to give it back unless we give them money for it! We were supposed to have a move out clean from our old house and move in clean in the new one. We called about it many times and were ignored. Emailed a few times a day for a couple of...
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Anonymous

Anonymous I hope this situation has been taken care of. I would suggest you get a new remote!

1.0
I didn't like
  • Entire experience
  • Ack the key
#975135
I was initially quite impressed by The Cleaning Authority. A woman came out to look over my house, and went over what would be cleaned; I decided to go with a monthly service. A crew came out for the initial deep clean, which was really quite good. They scheduled the next cleaning, which happened last Monday. It wasn't until after they left that I found they had not cleaned the master bedroom/bathroom. I called TCA right away and left a message,...
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Anonymous

Helakie Cleaning Authority employees: 20% try hard. 80% are there because they can get nothing else, have poor work ethic, then move on to another dead-end job. Many use drugs. The...

The cleaning job they did at my house was the worst ever. They don't move even small furniture and so much was missed. This was supposed to be a the rough cleaning that cost $300. It was a complete rip off. Save your money and call a reputable company. I called with my complaints and it took 3 days for a call back and it was from an employee not the owner. Their flyer looks great but that's not what you get. .
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Anonymous

Sweet Pea Par for the course with the Exton fella. I've never known employees to make call backs tho. Don't hire franchises! It should be somebody you know and have verified yoursel...

This is the worst cleaning service we ever had.The girls were terrible cleaners and did not do what we agreed upon with the owner, they broke a nightlight in my elderly father's room and took his plastic bed cover off the bed when they changed linens and never replaced it. They tried to take advantage of my parents and extort them for more money because they are old. I called politely to speak to the owner John to discuss and he was completely...
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I used the cleaning authority in Leesburg, VA. I had been using them for several years because they were the cheapest cleaning company around. The last three cleans I had with them, I realized they had started charging me $10 dollars more for every clean and not cleaning all the areas they were supposed to be. When I contacted Janel and asked her, she said she could not refund the money. I made the payment and told her I no longer wanted my...
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1.0
I didn't like
  • Poor quality of work
  • Unqualified price increase
  • Attitudes
#898631
Karen advised she was not making any money on my house. Even thought her assistant manager and she had been at my home weeks before. I asked Karen who was her supervisor and she responded that she does not report to anyone. No where to go with further complaints. They praise their position as "Satisfaction Guaranteed" . I think not. The staff themselves are fine, supervisors were great. Management, a total joke to this company. I am a firm...
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1.8
I liked
  • Cleaning staff
I didn't like
  • Poor quality of work
  • Poor customer service
#888083
Every time I sent an e-mail or called because something on their list was not completed. And even worse is that when I cancelled their service and asked how to get my key back, they never responded. So I called - no answer and no response. This is terribly unprofessional, as they have our house key. I almost never write reviews, but this company is just so bad that I felt compelled to try to save others from making the mistake I made when...
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1.1
I didn't like
  • Poor customer service
  • Poor quality of work
#870012