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On 2/23/17 I had a visit scheduled with the Cleaning Authority franchise for the Daytona area. They were a no show and no call. This is a visit I called twice to confirm since we are having guests this weekend. I called and left a msg during business hours on the 23rd and have yet to receive a response. I have called twice today to no answer and voicemail full. I called Corporate yesterday and today only to be given the run around. Yesterday,...
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1.0
I liked
  • Company staff and franchise is insured and bonded
I didn't like
  • Communication issues
#1013282
I was terminated as a customer via a email less than 1 business day before my next cleaning. This was because I complained about the work not being done, dead bugs on the carpet/window sills, kitchen cabinet doors with dust/dirt, garbage not taken out or left in the driveway so animals got in it, they broke my shower head and blamed me, broken picture, left all the lights on in the house, carpet not vacuumed, kitchen floor not mopped. They said...
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Anonymous

Anonymous I guess this company doesn't live up to their website's 100% satisfied policy. They did come back to re-do the work but I shouldn't have to call to complain if the said work i...

Anonymous

Anonymous If they are as bad as you say they are, why did you keep using them and why didn't you post a complaint earlier? Come on, we didn't just fall off the turnip truck.

1.0
I didn't like
  • Different cleaners every visit
  • Unprofession management
  • Ack the key
#1004074
The Cleaning authority has a high turn over rate with their employees so you never know if your house is going to be cleaned efficiently or poorly. I have been a customer for a few years and kept hoping for them to improve but have found customer service is declining. I recently went on vacation and did not leave the key under the door , however they had my key code to open the garage but instead they charged me without cleaning my house. It's...
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Anonymous

Sweet Pea In many franchises, the employees are just pawns to be shifted around from team to team. Maybe some owners are good, but too many are not. They can't keep help. Do you real...

Anonymous

Anonymous I received a flyer in the mail. After reviewing the comments on their website- I have now thrown the flyer in the trash. I am not paying for substandard service

Short Review for February 09, 2017

#1005410
1.0
Staff does not speak English, so they do not understand instructions. Staff checks off cleaning list even when task has not been completed. I come home to find cobwebs, dust bunnies, and trash. Manager will not listen to concerns. Hung up on me twice. Do not hire them!
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The Cleaning Authority House Cleaning Service Review

#997692
1.0
The Cleaning Authority - Simple Review #1485444630
1 of 1
Very poor cleaning done after repeated emails and phone calls. Need cat hair removed and have pointed out neglect several time.
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Short Review for November 19, 2016

#957905
Brasleton,ga TCA has not paid me for my work,or paid for gas I had to get, the boss hasn't even returned any calls,if I had known that I would lost more money than making,wouldnt recommend these folks to clean my cat *** box! This girl has been waiting 3 weeks ,and still Nada! Hey Mary,send my *** check,or do I need to get board of labor involved! Ya'll suck!
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Short Review for August 21, 2016, pc_bad_quality

#904599
1.0
Horrible service ...4 hours of cleaning at $140 and missed major items such as shower / missed dusting some major furniture ..mopped entire house with same dirty water ...what a scam !!!!
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week-Edit This company sent people to my 92 year old mother's home and didn't do the job they were contracted to do (1.5 hours/3 cleaners but left in under an hour after standing around and not having cleaned hardly anything) and then sat in a blind spot in our driveway for almost an hour to run the bill up. When I complained about this to the local franchise, they not only didn't refund my money but were very rude. I contacted the National...
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Anonymous

Anonymous I read your post. The reason they were hiding in your driveway is because they didn't want to clock out until there time was up. They stayed until it was time to clock out. Th...

We contracted for monthly service by Cleaning Authority. We both met with the franchise owner for this location. We stressed several key items as very important. Their two higher priced "deep cleanings" appeared good, with minimal issues. The following cleanings appeared rushed, leaving items untouched that were part of the listed items they supposedly addressed. They came back the first occasion to re-clean, with the franchise owner leaving a...
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Here's the kitchen-I think the scam is on these initial cleanings which are expensive. The kitchen wasn't cleaned- nothing moved on the counters, backsplash ignored-bedroom dust ignored. Never again--just cancelled. Had hoped to not have to do it myself for Christmas--not happening. And I have plenty more pics! These are the kitchen AFTER the cleaning. I could send more- Do not hire them. Not one but 2 expensive "initial" cleanings--no doubt...
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They did not show up to clean our house. Actually they didn't show up to clean either of the houses they were supposed to clean yet, said they did. The only thing they did was steal the garage door opener and refuse to give it back unless we give them money for it! We were supposed to have a move out clean from our old house and move in clean in the new one. We called about it many times and were ignored. Emailed a few times a day for a couple...
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Anonymous

Anonymous I hope this situation has been taken care of. I would suggest you get a new remote!

1.0
I didn't like
  • Entire experience
  • Ack the key
#975135
Jack Reynolds is literally one of the worst people I've ever met in my life. He is rude, unapologetic, and downright crazy. I worked for him for a little over a month and was recently terminated two weeks before Christmas. I was never trained properly, and was always treated like complete *** by my coworkers. They would talk about me in Spanish, and I never knew what was being said. My supervisor Maggie would even do the same thing. She spoke...
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Anonymous

Anonymous You still looking for a job??? We work at night cleaning business no homes and no Spanish. s.maust83 @gmail.com. Probably get you hired ASAP! I know we need to full one spot...

I have been dealing with this company for about a year. The staff are very courteous. The cleaning rated 1 to 10 10 being the highest is a 4. They never pick up anything. I have a throw rug the wont even pick it up to vacuum. They wont move any furniture. They wont move anything to dust. They are just unprofessional and not trained. If you have kids toys on the floor they will not move them they will clean around it. They were here 2 days in...
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1.6
#964258
I have never had maid service as good as The Cleaning Athority. They leave every room shining! I am so lucky to have found them!!
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Anonymous

Truth Seeker B.S. Are you a franchise owner? Can't post unless I have 50 words? Ok. Most Cleaning Authorities should be put out of Biz. They skirt the boundaries of unlawful on a regula...

5.0
#960082