The Churchill Hotel
The Churchill Hotel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 customer review; consumers are mostly dissatisfied and a recent recommendation states "Never deal with them, ugly unhuman".
Positive Feedback
No positive aspects are highlighted; reviews note a high price level and limited service diversity.
Negative Feedback / Risk Areas
- Reports of rude staff and inconsistent responses during calls.
- Refusal to cancel or waive fees despite third-party booking confirmations raises billing and refunds concerns.
- The Churchill Hotel reviews and The Churchill Hotel customer complaints emphasize poor customer service.
Key Takeaways for Future Customers
- Confirm cancellation and refund policies before booking, especially with booking.com.
- Expect potential disputes over charges and limited recourse from hotel staff.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 customer review; consumers are mostly dissatisfied and a recent recommendation states "Never deal with them, ugly unhuman".
Positive Feedback
No positive aspects are highlighted; reviews note a high price level and limited service diversity.
Negative Feedback / Risk Areas
- Reports of rude staff and inconsistent responses during calls.
- Refusal to cancel or waive fees despite third-party booking confirmations raises billing and refunds concerns.
- The Churchill Hotel reviews and The Churchill Hotel customer complaints emphasize poor customer service.
Key Takeaways for Future Customers
- Confirm cancellation and refund policies before booking, especially with booking.com.
- Expect potential disputes over charges and limited recourse from hotel staff.
Turn one complaint into a collective action
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Verified Reviewer
They are scam and greedy
- - Booking was made less than 24 hours ago for Churchill Hotel York.
- - Booking.com says no charge, and the hotel refused to cancel or waive fees.
Churchill are ignoring me, but 8n their only message they are accusing the booking.com to offer the cancellation, not them, but when it comes to collect money, they are involved!!!!!I dont think booking would dare to offer cancellati0n if they know the hotel wants his mo ey, will booking pay from their pocket and 8ncurr loss to the company??? I do not think so
I messaged them, booking.com emailed them to cancel for free, they declined twice.
I told them the booking is for another person, they are suppose to pay on arrival but they had an emergency, I told them I will be financially broken and in financial hardship because i am not suppose to pay for this, they declined my request. I even sent a request to partially wave the fees, as well, they declined.
It is not even 24 hour since the boking was done !!! Where is the consumer right and cooling period, or maybe to correct a mistake!!!
They are greedy and scam because they lied twice about the money not going to them, they refused to approve the email sent to them officially from booking.com.
They are not respectful speaking on the phone, I hope calls were recorded, they hang up on me calling booking.com silly. they lied in my face and were rude.
I don't have to be charged if I am giving them more than 24 hour notice and the reservation was done in less than 24 hour!!!
I am litterally crying because this sum will be deducted from my account.
Neve again favour to anyone, I try to be human but on the other hand the Churchill Hotel in York people push you to be mean and unfriendly. They are not human, I was explaining and begging them to cancel, they are really bad hearted people and NOT FAIR
- Contradicting each other
- Rude lying service
- Unhuman workers
Preferred solution: Full refund
User's recommendation: Never deal with them, ugly unhuman
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