Unable to fill order, charged but no notification

I ordered a fresh hand-made Christmas wreath for my 101 year old grandmother. She is partially blind, but still walks about 2 hours per day. I purchase these fresh wreaths because she can hang them on the front door and touch and smell them as she moves about. I placed this order on 12/7/13, credit card was immediately charged and I received an email confirmation. In the rush of the season I never checked to see if the order had been fulfilled until going through my old emails I realized I had never received a shipping notification. I contacted the company and was told that the manager was not in yet and that she had the list of orders (??!!). They eventually called me back and said that they didn't have the materials to fulfill the order and that it would be cancelled. They were not very apologetic nor conciliatory. I usually try to do this type of business with smaller companies as they are the back-bone of our economy and communities, but in this case I was let down. As a side note, I place an order with 1800 flowers for a wreath on the day I found out this order was dropped, and they delivered it the next day. Live and learn.
View full review
Comment
Helpful 1 Not helpful 0
Report
1 comment
#761014

forgot to add that I did not check on this order until 12/18/13.

Reply
0 0
ID
#465081 Review #465081 is a subjective opinion of poster.
Location
Iowa City, Iowa

Companies Similar to The Christmas Tree Company

Pumppers Trust reviews and complaints

Pumppers Trust

5.0
14 Reviews

“I worked for the company back in 2005 I was arrested in Virginia Beach Virginia spent 1 week in jail.and...“
Sailrite reviews and complaints

Sailrite

4.1
13 Reviews

“Twice I have called to ask after ordering equipment and materials, a older female was blunt and lack of...“
DSstyles reviews and complaints

DSstyles

1.7
7 Reviews

“Do NOT purchase any items feom this website. Owner is non-responsive to customer concerns. Exceptionally...“
Anysunglasses reviews and complaints

Anysunglasses

1.0
2 Reviews

“I purchased 2 pairs of glasses for $40ish dollars. The pairs I received were a joke. On one pair the...“
See more E-commerce Businesses ›

E-commerce Talks

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article