The Chateau Restaurant of Massachusetts
The Chateau Restaurant of Massachusetts Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Chateau Restaurant of Massachusetts reviews show a 2.0 star rating from 1 customer; consumers are mostly dissatisfied.
Positive Feedback
Longtime patrons note the staff has been great and regular customers had positive experiences before recent management changes.
Negative Feedback / Risk Areas
- Recurring complaint about a regional manager's rude behavior and arrogant response to a portion dispute, cited in customer complaints.
- Portion size reduction on ordered items led to dissatisfaction.
- Manager offered adjusting the billing rather than resolving the food issue.
Key Takeaways for Future Customers
- Check recent reviews for updates to service and management before dining.
- Be prepared to raise issues with staff; customer service responses may vary.
- Longstanding staff are viewed positively despite isolated management problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Chateau Restaurant of Massachusetts reviews show a 2.0 star rating from 1 customer; consumers are mostly dissatisfied.
Positive Feedback
Longtime patrons note the staff has been great and regular customers had positive experiences before recent management changes.
Negative Feedback / Risk Areas
- Recurring complaint about a regional manager's rude behavior and arrogant response to a portion dispute, cited in customer complaints.
- Portion size reduction on ordered items led to dissatisfaction.
- Manager offered adjusting the billing rather than resolving the food issue.
Key Takeaways for Future Customers
- Check recent reviews for updates to service and management before dining.
- Be prepared to raise issues with staff; customer service responses may vary.
- Longstanding staff are viewed positively despite isolated management problems.
Turn one complaint into a collective action
Manger the WORST
- - Regular weekly customer; James, the new regional manager, was on duty.
- - Chic Parm was a quarter size; James told me to go away.
Ordered meal as we go every week. New regional manager, James was on and when I got my Chic Parm that was 1/4 of the size he told me to pretty much go away.
He would take off bill but would not get me what I wanted. He was arrogant and awful.
We have been going there for years and staff is great. If this is what they hire they should re-think and rid of him as all of my party was miffed.
- James the regional manager
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