Charles O Sll
map-marker Durango, Colorado

Outstanding Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I just want to acknowledge the outstanding way your representative, Glenn, handled a problem I encountered last week. I needed a double door opener but purchased a single door opener (the box didn't indicate the difference).

It was unlikely I would get a refund as I had thrown away the box and additionally, it was very inconvenient to return the item. It was probably obvious to Glenn that I was a very unhappy customer. Using initiative and a sense of how best to serve the customer, Glenn requested a double door opener be sent to me. I received it today, installed it, and am a very happy customer.

Seldom do companies allow their reps to take this type of initiative and seldom have I experienced such outstanding service.

My hat's off to the company and Glenn for turning what was headed to be a very unhappy experience into a very pleasant one. Chuck Owens 970-769-****

View full review

User's recommendation: First Class service.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article