The Chamberlain Group
The Chamberlain Group Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Chamberlain Group has 5.0 star rating based on 1 customer review. Consumers are mostly satisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "First Class service.".
Outstanding Customer Service
I just want to acknowledge the outstanding way your representative, Glenn, handled a problem I encountered last week. I needed a double door opener but purchased a single door opener (the box didn't indicate the difference).
It was unlikely I would get a refund as I had thrown away the box and additionally, it was very inconvenient to return the item. It was probably obvious to Glenn that I was a very unhappy customer. Using initiative and a sense of how best to serve the customer, Glenn requested a double door opener be sent to me. I received it today, installed it, and am a very happy customer.
Seldom do companies allow their reps to take this type of initiative and seldom have I experienced such outstanding service.
My hat's off to the company and Glenn for turning what was headed to be a very unhappy experience into a very pleasant one. Chuck Owens 970-769-****
User's recommendation: First Class service.
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