The British Library
The British Library Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The British Library reviews show a 2.6 star rating based on 2 customer reviews and consumers are mostly neutral. Rating distribution indicates 50% unfavorable and 0% positive. Reviewers value Diversity of Products or Services and Location while Reliability and website are cited as weaknesses; price level is medium.
Key Takeaways for Future Customers
- Expect varied collections and a convenient location valued by reviewers.
- Contact issues appear common, so allow extra time when planning visits or manuscript orders.
- Check opening times and exhibition dates directly, as calendar discrepancies were reported.
Negative Feedback / Risk Areas
- The British Library customer complaints highlight ignored messages and poor responsiveness from customer service.
- Users report unreachable phones and a malfunctioning website when booking or checking opening times.
- Serious fraud/scam concerns were raised after a contractor dispute and lack of assistance.
Positive Feedback
Reviewers consistently praise the diversity of products and the central location, and note a medium price level for services.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The British Library reviews show a 2.6 star rating based on 2 customer reviews and consumers are mostly neutral. Rating distribution indicates 50% unfavorable and 0% positive. Reviewers value Diversity of Products or Services and Location while Reliability and website are cited as weaknesses; price level is medium.
Key Takeaways for Future Customers
- Expect varied collections and a convenient location valued by reviewers.
- Contact issues appear common, so allow extra time when planning visits or manuscript orders.
- Check opening times and exhibition dates directly, as calendar discrepancies were reported.
Negative Feedback / Risk Areas
- The British Library customer complaints highlight ignored messages and poor responsiveness from customer service.
- Users report unreachable phones and a malfunctioning website when booking or checking opening times.
- Serious fraud/scam concerns were raised after a contractor dispute and lack of assistance.
Positive Feedback
Reviewers consistently praise the diversity of products and the central location, and note a medium price level for services.
Fraud / Scam
- - Spent a month delivering an audiobook for a scammer with staff-ID.
- - No assistance from British Library for days.
- - We are moving forward legally.
After a month working 24/7 in order to deliver an audiobook for a a scammer, as it seems, who has provided staff-id, official BL contract, I have been trying to call you desperately for two days. No assistance at all!
I spent endless working hours and money on order to complete this.
How can a scammer has proper staff-ID, contract and no one from British Library to be reachable for days?!
Not to mention the fact that BL had no idea whether the scammer is working there or not.
We are all speechless and ridiculously sad from this experience.
And of course - we are moving forward legally.
Theres no one I can refer to. Thus, knowing that I will get NO assistance from any side Im only sending this message for typical reasons.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to buy tickets for Fantasy: realms of imagination on 2ndFeb but on your calendar it shows Saturday .
. Dates: 2nd Feb is Friday on your calendar shows Saturday
. How long do I need to see the exhibitionist Fantasy: realms of imagination?
User's recommendation: I sent a message to British Library, asking some info, well they did ignored me, I am not impressed, very bad customers services.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to find out your opening times between Christmas & new year for tbe manuscript reading room
- - Cannot find opening times for the manuscript reading room over Christmas and New Year; website is unavailable and phone lines aren't answered.
Trying to find out your opening times between Christmas & new year for the manuscript reading room- cant get onto your website & phones are never answered - ned to know dates so I can order documents in advance
Thank you 
Preferred solution: Trying to find out your opening tones between Christmas & new year for the manuscript reading room so I can order documents in advance .
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It sounds like you didn’t do your homework. Official staff ID according to who?
You? Did you investigate the credentials, get/have an attorney review a contract and get a portion of the money up front? They have over 2,100 employees.
Did you contact an attorney to find out who specifically to contact to verify employment? You got scammed hard, but you only have yourself to blame.
I DID do my homework. Is not the first time doing such a thing.
It would be nice to read between the lines first. And, honestly its extremely awkward to get such an reply. No wonder, after all. And just for the record, and NOT for your concern, - I reveived official BL staff Id with photo and credentials of an actual Project Director in BL.
Read this again. - I have been calling the non-existing British Library customer service, for days and every single number I found - without any answer, at all! - The contract I received from the scammer had ALL necessary details on. Stamp, signature, etc.
ALL properly done. - The scammer himself can be found online as an actual British Library employee, with photo, name etc. ALL VALID! Read this again before you say anything.
- My lwayer confirmed that the contract is valid.
Anyways, it would be better NOT to provide any feedback or comment since you think...'I havent done my homework'. @British Library - I know this doesnt matter at all, but after the security breach you had some months ago...you should at least have the dignity to provide answers.