The Brides Bouquet
The Brides Bouquet Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Brides Bouquet has 2.5 star rating from 1 review; consumers are mostly dissatisfied with customer service, turnaround time, and the organization's high price level.
Positive Feedback
In The Brides Bouquet reviews one customer noted the return shipment was delivered as tracked and that a local retailer provided a timely backup for wedding flowers.
Negative Feedback / Risk Areas
- Late delivery and missed wedding deadline reported.
- Crushed package and missing flowers on arrival.
- Limited contact hours and poor customer service hindered resolution.
- Slow refunds and difficulty locating help on the website led to The Brides Bouquet customer complaints.
Key Takeaways for Future Customers
- Expect possible delays; document damage with photos and tracking receipts.
- Confirm refund and billing timelines before ordering.
- Have a backup florist for critical events.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Brides Bouquet has 2.5 star rating from 1 review; consumers are mostly dissatisfied with customer service, turnaround time, and the organization's high price level.
Positive Feedback
In The Brides Bouquet reviews one customer noted the return shipment was delivered as tracked and that a local retailer provided a timely backup for wedding flowers.
Negative Feedback / Risk Areas
- Late delivery and missed wedding deadline reported.
- Crushed package and missing flowers on arrival.
- Limited contact hours and poor customer service hindered resolution.
- Slow refunds and difficulty locating help on the website led to The Brides Bouquet customer complaints.
Key Takeaways for Future Customers
- Expect possible delays; document damage with photos and tracking receipts.
- Confirm refund and billing timelines before ordering.
- Have a backup florist for critical events.
Turn one complaint into a collective action
Resolved: What a Joke!!
- - The Bride's Bouquet.Com delivered late; crushed box and missing flowers.
- - Refund pending; had to source a replacement bouquet.
I ordered my wedding bouquet, bridal corsages, and boutonnieres from The Bride's Bouquet.Com well in time to receive them before my wedding. NOT ONLY DID IT NOT COME IN UNTIL 2 DAYS AFTER THE WEDDING, BUT THE BOX WAS COMPLETELY CRUSHED!!
I asked the lady from USPS to document the package as "damaged" upon receiving it. When I opened the package, my bouquet had SEVERAL flowers missing. I immediately took photos, repackaged it, and took it to the local post office to be sent back. The woman working at the post office processed it, gave me a tracking number, and told me it would get there by the following Monday.
This was July 17. Here it is, July 28, and the package had indeed been delivered on time as promised. I'm STILL waiting on my refund. I called the company only to find out the due to "overflow," they only allow calls within a small time frame Mondays through Fridays.
In the recording, they suggested using email as a method to contact them. Conveniently for them, there is not mention of an email address in the outgoing message or anywhere on their website. Before my wedding, my stepmother and I had to make a mad dash to Hobby Lobby to find a new bouquet, corsages, and boutonnieres. Thank goodness for Hobby Lobby!!
As for The Brides Bouquet.Com, I will never recommend them to anyone. In fact, I advise everyone to run the other direction!!
Preferred solution: Full refund
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