The Bradford Exchange
Reviews and Complaints
To discuss an reoccurring order
This is an extremely poor company. I do not recommend anyone do business with them they lead you to believe you were making one purchase when in fact, youve made 32 purchases they conveniently continue to send to the recipient the item every 28 days and include the invoice in that package.
The original purchaser is not alerted in any way that the item has gone to the recipient.
Therefore, the credit card on file is being charged unbeknown to the original purchaser. This is not much more than a scam and its like so many companies today I will clearly make it known to all of my friends and relatives not to make any purchases from the Bradford exchange .
User's recommendation: Do not ever buy from this company
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Verified ReviewerResolved: Wrong design on gift
Company fixed the issue and I have been provided with apology.
Preferred solution: Full refund
Change card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lakewood Township, New JerseyResolved: I didn't receive my order
Company fixed the issue and I have been provided with full refund.
- Nobody answers the phone
- Wrong item sent which i returned and continued to charge me
User's recommendation: Iam not happy
Cancel order return money. You are still hitting my PayPal and deducting money from my acct
Over charge
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever got connected
Preferred solution: Apology
User's recommendation: Good luck
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | North Miami Beach, FloridaCancel orde. 01-4107*-***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot well explained
- Item i initally purchased
- It was made in china which makes me doubt its handmade
Preferred solution: company to always put country of origin on advertisements
User's recommendation: would not buy from this company without assurance where item is made.
To talk about billing
Preferred solution: Solution to a bill you sent me I don't owe.
User's recommendation: Don't trust Bradford!
Order
- I love your products
- None yet
Preferred solution: Just if it went Thur and if I getting tracking number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaResolved: I’ve been trying to pay for an order, as well as order another product which by now is unavailable.
Company fixed the issue and I have been provided with apology. I’m not pursuing this issue any longer. Bradford is a reputable company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am needing assistance with my order
- I cannot reach you
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Part needed/refused by Cust.service
Company fixed the issue and I have been provided with apology. After filling out the form on your website, I contacted Bradford Exchange and after about 3 or 4 calls they agreed to send a replacement item at no cost to my father. I thank you and Bradford for assisting in fixing my issue.
- Nice product
- Poor customer service
Preferred solution: Access to the repair part needed
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerTrying to redeem shipping credit on my order of $145.71
- Not getting a response
Preferred solution: Refund of $17.99 for shipping on my order.,
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