Nerissa Yko

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Verified Reviewer
| map-marker Rochester, Medway

Unhappy

You chased me with the new Porsche car while I was still paying for a previous item. The chap that phoned me ensured me that payments for the car would follow on which I assumed happend, but no.

I did not realise that the payment had not gone out. I purchase items monthly as I am a pensioner (not rich) but I received a demand for two payments.

A simple phone call would have sorted the problem out. I dont know if the remaining payments will be automatic or will you send another demand?

I have been a customer of yours for many years and I deserve better than the treatment you have given.

You also need to have a contact number where a person can take your call to sort problems out

I am a very unhappy customer and now will think twice about purchasing anything else.

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Anonymous

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Verified Buyer
| map-marker Wirral, Wirral

Item was returned on 29 Dec still not heard if it has been received from you I have Cr

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The Bradford Exchange United Kingdom - Item was returned on 29 Dec still not heard if it has been...
The Bradford Exchange United Kingdom - Item was returned on 29 Dec still not heard if it... - Image 2
No communication relating to the Thomas Kinkade Tree. I have a certification of postage dated 29th December. Have you got it? My açount number is B218****
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User's recommendation: Not what it advertises

Gwynneth W

Not as advert said

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The Bradford Exchange United Kingdom - Not as advert said
Ordered a train. The advert said it came with a free track. Got a phone call to say I needed to order a track. Was confused. When I checked the track should have come with the train. Emailed them 5 times with no response. It was a Christmas present.
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Preferred solution: Get what I ordered

Ron L Pzl

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Verified Buyer
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Want 3 return labels asap

The Bradford Exchange United Kingdom - Want 3 return labels asap
The Bradford Exchange United Kingdom - Want 3 return labels asap - Image 2
Return 3 welchman 50p 3 return labels please return 3 Welchman 3 return labels return 3 Welchman 50p
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Preferred solution: 3 return lables

Resolved
Catherine S Hso

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Verified Reviewer
| map-marker Dunfermline, Fife

Resolved: Account queries

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I received a letter today stating my payments were overdue. When I ordered Legends of Steam Centrepiece on 7th December I was under the impression that I paid the first instalment, I certainly told the operator my information of my debit card. I paid £50 online on 15th of January. On checking my bank statement today I can see the first instalment has not been taken off. Can you please tell me how much I have to pay to clear this account and I will pay it as soon as I know.
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User's recommendation: Not a company I would order from again and it is impossible to get to speak to someone about anything I have spent a couple of hours trying to contact them I will certainly not use this company again

Resolved
Ian C Jfv
map-marker Richmond, England

Resolved: This company is a complete joke and definitely scam artists. They keep sending coins and then start demanding money. I have returned stuff. These scammers should be in prison.

Updated by user Feb 07, 2024

Definitely won't use this company

Original review Feb 06, 2024
Scammers stay well clear... Scammers. Stay well clear... Scammers stay well clear... Scammers.stay well clear... Scammers stay well clear... Scammers stay well clear... Scammers stay well clear... Scammers stay well clear... Scammers stay well clear... Scammers stay well clear... Scammers stay well clear... Scam
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Cons:
  • Scammers

Preferred solution: Nothing. I just want you to stop sending me coins that I have not ordered.

User's recommendation: Stay well clear of these scammers. They don't listen when somehow you get to speak to them and now when you want to speak to them again, everything is automated. These people scammers should be in prison. They sent me a return label and said I would be taken off their mailing list and yet this morning I received another coin that I didn't order and they still want payment. Now it's time to take legal action against these dimwits. Stay well clear.

Jerricka Oyz

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Verified Reviewer
| map-marker Folkestone, Kent

Pissed customer

Want to speak to a person about my account but have tried several different numbers and cannot speak to anyone.
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Paul K Kwg

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Verified Reviewer

Fault

Hi i have one of your elvis presley cuckoo clocks but the music box is very quiet even with the volume set at full is there any way this can be made louder any help would be appreciated Many thanks Paul
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Preferred solution: A fix for a fault

Justine Ceg
map-marker Croydon, Croydon

*** comment

I order a item before Christmas still not recieved money has left my account when ordered trying to contact no answer would like to get it sorted
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Amy M Jay

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Verified Buyer
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Verified Reviewer
| map-marker Motherwell, Scotland

Something was not delivered

The Bradford Exchange United Kingdom - Something was not delivered
I ordered a thomas kinkade diffuser and there was meant to be a blue glass one with it and it did not come
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Cons:
  • Does not deliver what you order

Preferred solution: Full refund

User's recommendation: Bradford exchange has not contacted me the fix my problem

Madelyne Sbm

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Verified Reviewer
| map-marker Bradford, Bradford

You can't get in touch they don't respond

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The Bradford Exchange United Kingdom - You can't get in touch they don't respond
The Bradford Exchange United Kingdom - You can't get in touch they don't respond - Image 2
The Bradford Exchange United Kingdom - You can't get in touch they don't respond - Image 3
The Bradford Exchange United Kingdom - You can't get in touch they don't respond - Image 4

A parcel sent to them in error. I have asked for it's return at my cost.

I sent a letter to the person that signed for it to ask him to return to me. The Bradford Exchange sent it back to me saying that Bradford Editions are not at that address. I know that they are the same company I've lost the parcel because they say I don't have an account with them so can not find my parcel. My question is they received the letter I sent to the man who signed for it, so why can't they find my parcel that I sent to the same address.

It has £220 Clarris Cliff t set inside. I don't know what's going on in that company, but, someone is telling lies.

I am told that the PO BOX 697 AND THE POST CODE:- ST44SF DOES NOT EXIST.

SHOULD THE PARCEL HAVE BEEN RETURNED TO SENDER. ME!

Kind regards

S Ford.

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User's recommendation: Don't bother

Elizabeth P Him

Not a review a complaint

Good afternoon, please help with this I have received another invoice after this had been sorted for goods that I never received Account no B198**** If this could please be sorted I do enjoy buying things from yourselves but at the moment this is not the case Kind regards E. Paterson
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Preferred solution: The complaint sorted as I was told it had been but obviously not

Shirley A Vnh

About replacement cannister k

The Bradford Exchange United Kingdom - About replacement cannister k
I have sent back the kitten tea cannistar for a replacement .the rim of the lid was chipped still waiting confirmation and secondly the second edition the coffee cannister is on hold .will you be dispatching it and taking the money the post code is SA14 8RH
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Preferred solution: Replacement for the premier edition and the second coffee cannister to be delivered

Anonymous
map-marker Whitworth, England

Over due payment

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My complaint is that there is no phone option for customer service , for a person to discuss any matter any problem or issue , wether its payment related or if there its related to an order that was placed or received and it was faulty etc . There is only option for send email ,or live chat , I dond like these methods .

I did try send email put in every thing that was required but there was red writing coming under the email box section saying it was invalid or something like that which was annoying because its the same email I use everywhere and I dond hardly have any problem . I only have 1 email address no other .

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User's recommendation: I would recommend it to others who want to buy a reborn doll because they are genuine and good quality.

Thomasina L Hyz

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Verified Reviewer
| map-marker Wembley, England

Haven't received item.

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Updated by user Jun 25, 2023

Still no contact with Bradford exchange

Original review Jun 25, 2023
I have still not been contacted by Bradford exchange it seems as if they don't want to contact customer's once they have your cash. I'm still £109.00 I'm about to send them 10 days to give me a refund or l will be taking them to the small claims court David Long
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Loss:
$109
Pros:
  • Gbp

Preferred solution: Full refund

User's recommendation: Don't shop with them

Thomasina L Hyz

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Verified Reviewer
| map-marker Newbury, England

No response from the Bradford exchange

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I have emailed and phoned them countless times and have had no response at all they have my money and are not interested in me not getting the item
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User's recommendation: Don't use them

About

Related Companies

The Bradford Group, The Bradford Exchange, The Ashton Drake Galleries, The Hamilton Collection, Hammacher Schlemmer

Summary

Bradford Exchange United Kingdom is an international company which sells collectables worldwide. The company was founded by J. Roderick MacArthur in 1973. Its headquarters is based in Niles, Illinois, USA. Bradford Exchange United Kingdom offers Christmas décor, music boxes, home décor, collector plates, and cookie jars. It also provides collectable dolls and accessories. All customers can get interest-free installments. The company accepts returns within up to 365 calendar days from the original purchase date. Delivery is possible across the United Kingdom including Northern Ireland. Standard delivery usually takes up to 8-10 days. Order tracking service is provided on the company website. Available payment options are Visa, MasterCard, and PayPal.

The Bradford Exchange United Kingdom reviews and complaints

The Bradford Exchange United Kingdom is ranked 355 out of 1476 in Jewelry and Accessories category

Area Served

USA

Payment Methods

VISA

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