The Botanist UK
The Botanist UK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Botanist UK reviews show a 1.0 star rating from 4 customers with overall dissatisfaction, citing poor customer service, voucher problems, booking issues, and high prices.
Key Takeaways for Future Customers
- Expect difficulty contacting support when managing bookings or vouchers.
- Be cautious booking online as last-minute cancellations have occurred.
- Promotions and discounts may not be reliable; pricing is reported as high.
Negative Feedback / Risk Areas
- Repeated customer complaints about unreachable customer service and automated responses.
- Vouchers are hard to amend or extend due to nonresponsive staff.
- Bookings have been canceled unexpectedly and amendment service is ineffective.
Positive Feedback
No recent positive feedback was reported in the latest reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Botanist UK reviews show a 1.0 star rating from 4 customers with overall dissatisfaction, citing poor customer service, voucher problems, booking issues, and high prices.
Key Takeaways for Future Customers
- Expect difficulty contacting support when managing bookings or vouchers.
- Be cautious booking online as last-minute cancellations have occurred.
- Promotions and discounts may not be reliable; pricing is reported as high.
Negative Feedback / Risk Areas
- Repeated customer complaints about unreachable customer service and automated responses.
- Vouchers are hard to amend or extend due to nonresponsive staff.
- Bookings have been canceled unexpectedly and amendment service is ineffective.
Positive Feedback
No recent positive feedback was reported in the latest reviews.
Portsmouth, Portsmouth
To extend a voucher
Impossible to get hold of anyone in this company. Everything is automated.
Do not buy a voucher. Hopeless after sales service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Barnsley, Barnsley
Vouchers
I can't believe it. I can't talk to anybody.
I tried the head office, but the phone is not working. I just want to discuss their Black Friday deal.
Preferred solution: Full refund
User's recommendation: Customer service appalling
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDifficult to get hold of once booked
Made the wrong bookingTried to amend online unable toTried to email twice no message no responseTried to call 5 times no answerHad to travel all the way into Cardiff to cancel booking as no longer wished to go ahead with their non response. Not even an apology from themThis the Botonist Cardiff town center
To complain how incompetent your amendment service is in Cardiff no one ever answers the phone and unable to change on line
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFurious that booking has been cancelled as we are ready to go out
- Booked online for 9:45 PM.
- Kitchen closed at 9:30 PM.
- We were told a table could be booked up to 11 PM and we're ready to see a comedian in Sunderland.
Booked a table online for tonight Monday 17th March at 9.45 and have received a phone call to say the kitchen is closing at 9.30 after the booking was taken online and was offering a table booking up to 11pm.
We are now ready to go out to see a comedian in Sunderland and have been let down for our meal afterwards.
User's recommendation: Wouldn’t recommend booking a table
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