The Book Patch
The Book Patch Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Book Patch has 3.2 star rating based on 8 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Good printing results and prompt shipping.
Cons: Terrible customer service.Recent recommendations regarding this business are as follows: "I like the book patch . I never had problems before", "I highly recommend this service.", "Good company in terms of printing and shipping out books, but their customer service needs help. Its hard to get in contact with them.", "I'd do business with them again", "Only publish book don’t put them in the library you won’t get paid".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Book Patch has 3.2 star rating based on 8 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Good printing results and prompt shipping.
Cons: Terrible customer service.Recent recommendations regarding this business are as follows: "I like the book patch . I never had problems before", "I highly recommend this service.", "Good company in terms of printing and shipping out books, but their customer service needs help. Its hard to get in contact with them.", "I'd do business with them again", "Only publish book don’t put them in the library you won’t get paid".
Review authors value the most Diversity of Products or Services and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wilson, North Carolina
2 books I ordered and received were damaged
I would like my books replaced . These books were not wrapped in plastic like previous books I ordered
User's recommendation: I like the book patch . I never had problems before
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Surprise, Arizona
Recent Order
When I got my first order, it turned out just horrible. I called and spoke to a man that took a lot of time to figure out why it looked so bad.
He figured out that I did not save the file correctly (as a PDF/X). He walked me through on how to do that. Well, I placed another order and this time the book came out wonderful.
I am so happy with The Book Patch. Thank you!
User's recommendation: I highly recommend this service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Baton Rouge, Louisiana
Disappointing service
Have written 2 books and always had no issues getting copies printed when needed. Several days ago went into my account to reorder both.
At first they both showed under my account, but when i tried to order my first one, "My Broken Heart" it gave me an error, then I could no longer see that book under my account.
This is my experience in Vietnam and was a vital healing tool for me. Sincerely, NORMAND MANUEL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: My Order 101**** is all messed up
Company fixed the issue and I have been provided with apology. I was unsettled that I couldn't reach the company, but they shortly later called a number of times to resolve my issue and completely restored my faith in them.
Its a very good company overall, but they have so much work, that its hard for them to keep up with customer phone calls or emails.
Definitely recommend this company. Thank you.
I placed an order last night, and your computer chopped off many of the books but charged me for all the books. Should I cancel the visa charge, or will you straighten this out.
Please call Carolyn Fetscher at (305) 666-****.
- Good printing results and prompt shipping
- Terrible customer service
Preferred solution: Better Customer Service, by phone or email
User's recommendation: Good company in terms of printing and shipping out books, but their customer service needs help. Its hard to get in contact with them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unable to reorder copies of my books
When I click on buy now to order more copies of previously published books, I get a message stating these books cannot be printed because either text and/or cover file is missing. It asks author to upload book text and/or cover files.
I have not changed any files originally sent to Book Patch for the printing of these books.
Not sure why they are missing but Book Patch needs to restore the files so I can reorder. The titles in question are Your Taxpayer Dollars, pub 2/10/2015 and Manufactured Alibis, pub 1/30/2017.
Preferred solution: Resolve the reason my books are unavailable to reprint
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I would like to order a few copies of my book
I cannot find the emails that I sent you for my order:
Jaye Alison Moscariello
Book title: Women Artists Who Have Closed the Book on The City
It was printed in 2015
My email is artisall@***.net
Thanks!
Preferred solution: Contact
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tehachapi, California
When will my book get here? I ordered it on July 5
Hi there. I ordered "The Produce Nerd's Grocery Guide" (author: Megan Crivelli) on July 5th.
I haven't heard anything from you yet as far as when it will arrive. Please, could you let me know? Thank you!
Update (7/23/23): I heard from a representative and she stayed in touch with me for the rest of the transaction (via emails). It turns out that somehow or another my order didn't go through when I ordered the book on The Book Patch's website.
She encouraged me to try ordering again, but this time, instead of a physical book, I purchased the e-Book. That went through easily.
User's recommendation: I'd do business with them again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Update on book order
Have tried to contact you for 3 days about the status of my order of 11 of my book Dio Usa Tutti I Duoi Asini. No response and np way to leave a message since your mailbox is always full.
Please advise!
Edward Pennington
T. 856-308-****
Preferred solution: My books I ordered and paid for!
Philadelphia, Pennsylvania
Status on book order
Your mailbox is full. Could not leave a message. Please call me at 856-308-**** to update my book printing and shioment.
Edward Pennington
Opelousas, Louisiana
Royalty Check
I havent received my royalties for the books sold on the site! It says you must sell at least $40 and I have exceeded that amount but havent received anything!
User's recommendation: Only publish book don’t put them in the library you won’t get paid
San Francisco, California
Order status
I should have known you get what you pay for. I relied on their website and ordered a very sentimental and time sensitive book that I wrote for my late father.
I kept calling them to confirm if my order will make it in time. No one answers. Their website is incorrect of 3-5 day publishing time. Now they are telling me they cant ship in time as it takes 5-10 days to publish.
They only have one person who emails back and forth (promptly in a days turnaround). I even paid for 2 day shipping. I am so disappointed and the whole reason I wanted to unveil this book on my dads 1st death anniversary is wasted. I am so so sad I cant present this to my mother as a gift.
Its all because of this companys unclear instructions and bad customer service.
Plus they have limited products to choose them. I would never use them again
User's recommendation: Go elsewhere and have a better experience
For now, the one person, Jerry, is helping me get my order published before their expected due date. He's been very kind and helpful. If I receive the books in time, I would like to take this review down and give the company a thumbs up
Cambridge, Minnesota
Excellence in every area in which I have had contact with company.
Produced publications exceeded my expectations. Easy to format with provided templates and the uploading process was simple to follow.
User's recommendation: Safe to try.
Radford, Virginia
Horrible customer service!
I ordered these books for my granddaughter and they were suppose to be delivered before Christmas, Of course that was a lie! Ill never purchase anything from this company again!
User's recommendation: Don’t use them!
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The book size was discontinued. You were told by email 3 months earlier that they would be removed at the end of June.