Resolved
Carolyn F Vof

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Verified Reviewer

Resolved: My Order 101**** is all messed up

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Updated by user Dec 21, 2023

Company fixed the issue and I have been provided with apology. I was unsettled that I couldn't reach the company, but they shortly later called a number of times to resolve my issue and completely restored my faith in them.

Its a very good company overall, but they have so much work, that its hard for them to keep up with customer phone calls or emails.

Definitely recommend this company. Thank you.

Original review Nov 21, 2023
I placed an order last night, and your computer chopped off many of the books but charged me for all the books. Should I cancel the visa charge, or will you straighten this out. Please call Carolyn Fetscher at (305) 666-****.
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Pros:
  • Good printing results and prompt shipping
Cons:
  • Terrible customer service

Preferred solution: Better Customer Service, by phone or email

User's recommendation: Good company in terms of printing and shipping out books, but their customer service needs help. Its hard to get in contact with them.

Jeffrey W Dis

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to reorder copies of my books

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When I click on buy now to order more copies of previously published books, I get a message stating these books cannot be printed because either text and/or cover file is missing. It asks author to upload book text and/or cover files. I have not changed any files originally sent to Book Patch for the printing of these books. Not sure why they are missing but Book Patch needs to restore the files so I can reorder. The titles in question are Your Taxpayer Dollars, pub 2/10/2015 and Manufactured Alibis, pub 1/30/2017.
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Preferred solution: Resolve the reason my books are unavailable to reprint

JayeAlison M

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Verified Reviewer

I would like to order a few copies of my book

I cannot find the emails that I sent you for my order: Jaye Alison Moscariello Book title: Women Artists Who Have Closed the Book on The City It was printed in 2015 My email is artisall@***.net Thanks!
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Preferred solution: Contact

Shawn M Ruh

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Verified Reviewer
| map-marker Tehachapi, California

When will my book get here? I ordered it on July 5

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Hi there. I ordered "The Produce Nerd's Grocery Guide" (author: Megan Crivelli) on July 5th. I haven't heard anything from you yet as far as when it will arrive. Please, could you let me know? Thank you! Update (7/23/23): I heard from a representative and she stayed in touch with me for the rest of the transaction (via emails). It turns out that somehow or another my order didn't go through when I ordered the book on The Book Patch's website. She encouraged me to try ordering again, but this time, instead of a physical book, I purchased the e-Book. That went through easily.
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User's recommendation: I'd do business with them again

Edward P Rjn

Update on book order

Have tried to contact you for 3 days about the status of my order of 11 of my book Dio Usa Tutti I Duoi Asini. No response and np way to leave a message since your mailbox is always full. Please advise! Edward Pennington T. 856-308-****
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Preferred solution: My books I ordered and paid for!

Anonymous
map-marker Philadelphia, Pennsylvania

Status on book order

Your mailbox is full. Could not leave a message. Please call me at 856-308-**** to update my book printing and shioment. Edward Pennington
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Anonymous
map-marker Opelousas, Louisiana

Royalty Check

I havent received my royalties for the books sold on the site! It says you must sell at least $40 and I have exceeded that amount but havent received anything!
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User's recommendation: Only publish book don’t put them in the library you won’t get paid

Lajja S
map-marker San Francisco, California

Order status

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I should have known you get what you pay for. I relied on their website and ordered a very sentimental and time sensitive book that I wrote for my late father.

I kept calling them to confirm if my order will make it in time. No one answers. Their website is incorrect of 3-5 day publishing time. Now they are telling me they cant ship in time as it takes 5-10 days to publish.

They only have one person who emails back and forth (promptly in a days turnaround). I even paid for 2 day shipping. I am so disappointed and the whole reason I wanted to unveil this book on my dads 1st death anniversary is wasted. I am so so sad I cant present this to my mother as a gift.

Its all because of this companys unclear instructions and bad customer service.

Plus they have limited products to choose them. I would never use them again

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User's recommendation: Go elsewhere and have a better experience

1 comment
Guest

For now, the one person, Jerry, is helping me get my order published before their expected due date. He's been very kind and helpful. If I receive the books in time, I would like to take this review down and give the company a thumbs up

Anonymous
map-marker Cambridge, Minnesota

Excellence in every area in which I have had contact with company.

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Produced publications exceeded my expectations. Easy to format with provided templates and the uploading process was simple to follow.
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User's recommendation: Safe to try.

Anonymous
map-marker Radford, Virginia

Horrible customer service!

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I ordered these books for my granddaughter and they were suppose to be delivered before Christmas, Of course that was a lie! Ill never purchase anything from this company again!
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User's recommendation: Don’t use them!

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