The Big Lot Car Credit

Terrible customer service!!!! They were literally ready to fight, instead of the just doing the right thing. Save yourself

So I have bad credit and desperately needed a car. The salesperson was awesome, and talked me into getting an 07 Jeep. Within the first week I got it, I went to the car wash, and my window started leaking. I told them about it and they said bring it in to get it fixed. When I got the my jeep back, they told me they HAD to seal my sunroof. I was pissed off. And other than exchanging my vehicle, they wanted more money from me. If I was at fault I could understand that, but it wasn't me.

So now I had a flat tire. Didn't think too much of it to use the emergency brake to change the tire. After that, I started hearing a noise. Took it to my mechanic and found out the e-brake was so rusted, that it snapped.

I haven't had this car for a year yet and now it needs all new brakes and rotors, e-brake, and not to mention I have some electrical problems (told them and they said nothing was wrong)

DO NOT buy a car from here. They're cars are ***.

Big lots KC is a SCAM they knowingly sold my grandma a car that did not have a key to unlock the doors and then said they would get it fixed and once they found out it was $70 for each door they said that "it wasn't coming out their pockets and if she didn't want to pay for the locks she could give the car back". For a company that im sure brings in thousands of dollars $280 shouldn't be a lot to keep your customers happy especially since they knew that before they sold the car.

So im assuming that they put the car back on the lot without getting the locks fixed so they can do the same thing to someone else. Hopefully who ever that is has enough funds to pay a car note, insurance, & also get locks fixed that is big lots responsibility.

Terrible company and management. Their rude as *** and take advantage of the people that really need transportation.

I'm one very happy guy!! I just bought another vehicle from the Big Lot and as always they did a great job.

I have bought multiple vehicles from them, my family has purchased many vehicle from them, and some guys from my job have purchased and have had nothing but great success. When everybody else was turning me down they had me approved and out of the dealership within an hour. All of there vehicles have a 6 month 6,000 mile warranty and they have extended warranties for sale also.

They have a great finance department, the back office where the payments are made the women are very nice to work with, and they have a very good service department, they will do anything from oil changes to major transmission work. Keep up the great work!!

First of all, any car that you put out on a lot should be reasonably in good enough condition to drive especially when the dealer knows you are transporting a family. Not only did this dealership allow me to test drive a car with faulty brakes but my 7month month old was with me as well.

They still wanted a heap of cash down and no plans to service the break system before I gave them the money. My father put $500.00 to hold the car while I explored my other options that weekend, well the car dealer Jacob was obviously pissed because he left a message on my phone during my professional work hours, and I quote "a buddy of mine told me a little dirty secret about you". I immediately called his direct supervisor who began to make excuse after excuse for Jacob's unprofessionalism (a bit sexist). Needless to say they want me to jump through hoops to get the $500 back and my father who holds the physical credit card is 1500 miles away.

They weren't so concerned when they took the credit card information over the phone were they? No wonder they all work behind a thick sheet of bullet proof glass. Good thinking on their part.

I tried to save them a step and deal with me, it's out of my hands. They want to play with a 285lb man with the horrible temper, may want to add another layer of glass.