
Unclaimed
The Bedroom Space Reviews
Satisfaction analysis
2.1K
CLAIMED LOSSES
6
TOTAL REVIEWS
The Bedroom Space Reviews
Sent badly broken furniture
This company sent us a badly broken media chest nearly one month ago. Eventhough I did what they told me to get a new media chest, I've gotten nothing and they do not return any calls or emails. I filled out their claim form and sent photos of the damaged furniture. I could not even reach an individual until I called back with a different phone. They seem to be blocking my home phone ever since I first called to say product was damaged. Do not order from them whatever you do. It looks like they've come up with a couple of umbrella names since they are so disreputable.
1 comment
ID
Location
Bronx, New York
Bedroom Space...The Worst Ever
Please do not order from the BedRoom Space. They have yet to send me a refund n its been months. Every rep has lied to me w no remorse in the world. They did not have bed i ordered in stock n still have not sent out my refund since Oct 2010. I am a single mother living from paycheck to paycheck. this really hurt me. I am even so scared to order anything from online again. Me and my daughter slept on the floor until I was able to save money again to get a bed from Rooms to Go.
1 comment
ID
Location
Washington, District Of Columbia
Loss
$1
New Reviewer
The Bedroom Space
Avoid this company at all costs. They take your money and deliver damaged goods. Then it becomes your problem. I have been working with them for months without a resolution. No calls are returned. They are always "looking into the problem" but never resolve it. At the end of the day you receive an email that says "Tough luck." I now have furniture that I cannot use and don't know what to do with it. I wish I had looked at the comments on the internet (and there are plenty of them) before I ordered from the Bedroom Space. Time to get the Attorney General involved.
ID
Location
Hayden, Idaho
Loss
$600
Refund took forever on cancellation
I felt like an *** buying a dresser on a whim from this company after reading all these bad online reviews. My first sense of trouble occurred after a week went by with no email or call reporting order status. My $918 was already out of my bank account within minutes of my online purchase. So I called, requested order status and then flatly stated that I wanted to cancel the order given that they had no idea of the status of the order. Their cancellation policy will only take effect if the the order with the manufacturer is not in progress. But wait! I thought the furniture was In Stock? That's what their web site said... So at this point if anyone wants to cancel, you are at their mercy to determine whether you will fall into the cancellation (full refund) or refund policy (restock fee). After reading several reviews here, I feel a little lucky perhaps due to my persistance and knowing each phone rep on a first name basis to catch any contradictions in the *** they may have provided me the previous day. In end, they stated that the order never made it or was processed by the manufacturer and that I would receive a full refund within 3 business days. In reality it took a month from the date of cancellation due to lack of ownership from the initial rep that took my cancellation request and then due to a long propagation period with their accounting person.
2 comments
ID
Location
Los Angeles, California
Loss
$918
New Reviewer
Deceitful Company
Do not order from this store! I ordered a nightstand over one month ago and I still haven't received it. They refuse to refund my order since they have it in "shipped" status. The problem is they have only initiated a FedEx slip but it was never scheduled for shipping. Customer service has been awful. I have been hung up on twice, was told once that they would call me back so I didn't have to sit on hold and never received a return call. I was also told that I would receive a new tracking number within the same day and of course that never happened. I no longer trust a thing they tell me and and going to have to contest the charges on my credit card since they charged me before the product even shipped. I will also be filing a complaint with the BBB.
ID
Location
Rockaway Township, New Jersey
Loss
$141
New Reviewer
Damaged Goods
Recently I purchased a nightstand from Klaussner and received one with worm holes located right on the top of the table, worse yet, it was on both ends decoratively mirroring each other. I first called and emailed the distributor to see if this was normal and if I can return it without any success. At first the distributor, The Bedroom Space, sent images of other tables saying it was normal to have the *** but the images they sent over looked nothing like what I've received. So I sent some images back comparing the two products. After months of going back and forth with the distributor, they basically said that they didn't see any differences between the product images. They gave me the option to ship it back to them but with me paying for the shipping along with a 15% restocking cost. After a while, I soon learned that the Bedroom Space was working with Klaussner who were the ones not willing to take the product back. I wish I could post the images so everyone could see how ridiculous these holes are. Now I'm stuck with this table which will always be needing a cloth over it. Wow, what I got for my money!!
10 comments
ID
Location
Downey, California
Loss
$403
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The Bedroom Space
I placed an order and was charged on 1/14/11 and have tried emailing the bedroom space for a delivery date and have not heard a thing back from them. I have tried calling and the phone # I have does not work....