The Bedroom Space Reviews

This company sucks. Ordered furniture back in mid-December.

They don't maintain online order status,won't answer their phone or respond to online customer service requests. WTF?!?!? When is it supposed to ship? After 2 months I cancelled the order...at least I HOPE it was cancelled..

they won't confirm my online request to cancel and I can't reach anyone by phone to confirm it has been done! Thank God my credit card company suspended the payment. I also filed a complaint with the BBB.

Don't buy from these sleazebags. This is a shady operation.

I am stuck with a bed that looks like ***. The Bedroom Space will not answer their phone.

They won't ship me a new bed.

They won't take this bed back. They had been paid but won't hold up their end of the bargain.

I am equally enraged. Now that they have my money I can't get anyone to call me back about my problem.

I have l/2 a bed that I cannot use because they won't ship the remaining parts.

I can't return it either because it costs too much. What can I do?

This company sucks. Still trying to get my order corrected.

It is September. I ordered in June.

They refuse to correct any problems and hope you will go away by threatening you with a restocking fee and shipping costs. Guess it's time to contact the BBB.

I too have had a similar experience $5,000 later and still no furniture. Have been told it already shipped so I called the delivery company and they had no information on file for our delivery. Still waiting for furniture.

Makes me so mad, they shouldn't be allowed to operate, Customer service is terrible, don't respond to emails, never call you back.

NEVER BUY FROM THE BEDROOM SPACE!!!

Absolutely horrible service. Basically said keep the damaged furniture or we will give you 80 percent of my money back.

Ordered and paid for the furniture April 10, 2010. Still no furniture.

Wish I would have seen these postings ... I would have never used this company.

Really bad online shopping experience. The order placement went fine (2 table lamps) and the delivery was within 2 weeks. The products themselves were very nice, but the hassle started when I needed to return the items! As a frequent online shopper, I always read return policies before a purchase. The Bedroom Space claims to have a "hassle free" return policy and "is proud to offer one of the best return policies on the internet." The also claim to offer "award winning customer service" and that "YOU the customer will always be treated with the utmost care and respect." These claims couldn't be further from the truth, based on my experience.

After my purchase, I never received any shipping or tracking information. Since I had the lamps delivered to a client (I'm a designer) I had to follow up with the client to see if they'd been shipped. Not a big deal at all. But when the return process started (and it WAS/IS a process) not having the tracking information became a problem.

The Bedroom Space has a 15 day return policy from receipt of item. Fair enough. After sending three emails and leaving a voice message regarding my desire to return the items, I hear nothing. I called back again this week and finally got ahold of someone. (My first email was March 26; my last phone call was April 6.) When I did get in touch with someone regarding returns I was sent a pretty snarky couple of emails telling me that she didn't have the tracking information...that the item shipped on March 3...that I was well outside the 15 day return policy...and that if I could prove I was within the 15 day window she could process my return. Huh?

I didn't have any tracking information, so how would I prove anything? I did have my emails though, so I had proof of my first contact with them.

Anyway, to make a long story short, I finally got the tracking info and they agreed to a return. It was only THEN that I was told I would have to pay a restocking fee. Now I know some online retailers charge a restocking fee but NO WHERE on The Bedroom Space's website does it mention a restocking fee. Only shipping and handling. When I pointed this out to customer service, they didn't budge and got snarky with me again. I was told by the customer service rep that he had gone "above and beyond" in assisting me. Huh. Really? I thought that was his job.

Anyway, it's been a pain. I'm returning the lamps. They cost about $250 and I will be spending $80 or so on shipping and "restocking" fees. I originally purchased through this store because, after doing some comparison shopping, they had the best price. Let me tell you - it's NOT WORTH IT! Spend a few more bucks and do your shopping elsewhere.

Well, at least you got some sort of product delivered. They won't return my emails or calls to tell me when I WILL GET MY PRODUCTS.

It has been 2 months instead of the promised 2-3 weeks. Horrible service.

Deceitful company!! I am going to dispute it with my credit card company.