The Autobarn Subaru of Countryside
The Autobarn Subaru of Countryside Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Recent recommendations say "Avoid!". The Autobarn Subaru of Countryside reviews highlight unhappy customers, poor customer service, and a high price level reported by multiple reviewers.
Key Takeaways for Future Customers
- Expect critical feedback about sales transparency and service communication.
- Be prepared to discuss insurance coordination and deposit terms up front.
- Compare pricing before committing due to reports of high price level.
Negative Feedback / Risk Areas
- Customer complaints about refusal to work with insurance and difficult claims handling.
- Reports of unreturned calls from service management and unethical sales practices.
Positive Feedback
Limited explicit positive comments in available reviews; no clear praise documented.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Recent recommendations say "Avoid!". The Autobarn Subaru of Countryside reviews highlight unhappy customers, poor customer service, and a high price level reported by multiple reviewers.
Key Takeaways for Future Customers
- Expect critical feedback about sales transparency and service communication.
- Be prepared to discuss insurance coordination and deposit terms up front.
- Compare pricing before committing due to reports of high price level.
Negative Feedback / Risk Areas
- Customer complaints about refusal to work with insurance and difficult claims handling.
- Reports of unreturned calls from service management and unethical sales practices.
Positive Feedback
Limited explicit positive comments in available reviews; no clear praise documented.
Turn one complaint into a collective action
Berwyn, Illinois
Horrible service for my Outback
- They refused to work with my insurance company.
- They made submitting an insurance claim nearly impossible.
- The service manager did not return calls.
Brought my Outback in for repairs after hitting a pothole. They refused to work with my insurance company and made it nearly impossible for me to submit a claim to my insurance.
Very shady.
Then the service manager would not return my calls when I tried to complain. Avoid!!!
User's recommendation: Avoid!!
Unethical Practices at Autobarn Subaru in Countryside, Illinois
- A $500 deposit secured a Limited Outback with a June 23 pickup.
- I wasn't told it was sold; please provide a written explanation and resolution.
I have a concern. I arrived at Autobarn Subaru in Countryside, IL on June 16, 2018, and decided on the Limited Outback. I was told to secure the vehicle I would have to pay a deposit of $500. The understanding with the sale representative was that I will return on June 23, 2018, to pickup the vehicle. I returned today to complete the process and requested to test drive the vehicle again. I noticed that the vehicle was the same in color but not the actual vehicle that I secured on Saturday, June 16, 2018. I wasn’t informed that the dealership sold the vehicle that I secured. This information would have never been shared if I didn’t discover it wasn’t the same vehicle before signing the official paperwork. I find this practice to be very unethical.
I was told by the sales manager he received more for than vehicle than I was quoted; therefore, it was sold. This wasn’t what was communicated with me on June 16, 2018. Also, I have read reviews this has happened to others as well.
Please provide me a written response of why this unethical practice continues at Autobarn and how you are going to resolve this issue.
Thanks for your consideration and cooperation in this matter.
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