Unclaimed
The Autobarn Subaru of Countryside
2
TOTAL REVIEWS
Horrible service for my Outback
Brought my Outback in for repairs after hitting a pothole. They refused to work with my insurance company and made it nearly impossible for me to submit a claim to my insurance. Very shady. Then the service manager would not return my calls when I tried to complain. Avoid!!!
User's recommendation: Avoid!!
ID
Location
Berwyn, Illinois
Unethical Practices at Autobarn Subaru in Countryside, Illinois
I have a concern. I arrived at Autobarn Subaru in Countryside, IL on June 16, 2018, and decided on the Limited Outback. I was told to secure the vehicle I would have to pay a deposit of $500. The understanding with the sale representative was that I will return on June 23, 2018, to pickup the vehicle. I returned today to complete the process and requested to test drive the vehicle again. I noticed that the vehicle was the same in color but not the actual vehicle that I secured on Saturday, June 16, 2018. I wasn’t informed that the dealership sold the vehicle that I secured. This information would have never been shared if I didn’t discover it wasn’t the same vehicle before signing the official paperwork. I find this practice to be very unethical. I was told by the sales manager he received more for than vehicle than I was quoted; therefore, it was sold. This wasn’t what was communicated with me on June 16, 2018. Also, I have read reviews this has happened to others as well. Please provide me a written response of why this unethical practice continues at Autobarn and how you are going to resolve this issue. Thanks for your consideration and cooperation in this matter.
ID
Reason of review
Poor customer service
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The Autobarn Subaru of Countryside