The Autobarn Subaru of Countryside

Brought my Outback in for repairs after hitting a pothole. They refused to work with my insurance company and made it nearly impossible for me to submit a claim to my insurance.

Very shady.

Then the service manager would not return my calls when I tried to complain. Avoid!!!

I have a concern. I arrived at Autobarn Subaru in Countryside, IL on June 16, 2018, and decided on the Limited Outback. I was told to secure the vehicle I would have to pay a deposit of $500. The understanding with the sale representative was that I will return on June 23, 2018, to pickup the vehicle. I returned today to complete the process and requested to test drive the vehicle again. I noticed that the vehicle was the same in color but not the actual vehicle that I secured on Saturday, June 16, 2018. I wasn’t informed that the dealership sold the vehicle that I secured. This information would have never been shared if I didn’t discover it wasn’t the same vehicle before signing the official paperwork. I find this practice to be very unethical.

I was told by the sales manager he received more for than vehicle than I was quoted; therefore, it was sold. This wasn’t what was communicated with me on June 16, 2018. Also, I have read reviews this has happened to others as well.

Please provide me a written response of why this unethical practice continues at Autobarn and how you are going to resolve this issue.

Thanks for your consideration and cooperation in this matter.