The Autobarn Mazda of Evanston
The Autobarn Mazda of Evanston Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Autobarn Mazda of Evanston reviews show a 1.0 star rating based on 1 customer review; consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Expect strong customer complaints about service interactions and communication.
- Verify inspection reports and ask for written estimates before pickup.
- Contact Mazda customer service and document calls if escalating to BBB.
Negative Feedback / Risk Areas
- Reports of rude, unprofessional staff and poor customer service.
- Discrepancies in inspection status and unexpected billing issues like a $1215 balance.
- Complaints escalated to Better Business Bureau; warranty/repair disputes noted.
Positive Feedback
Pros noted: ability to buy what you purchased in the past.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Autobarn Mazda of Evanston reviews show a 1.0 star rating based on 1 customer review; consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Expect strong customer complaints about service interactions and communication.
- Verify inspection reports and ask for written estimates before pickup.
- Contact Mazda customer service and document calls if escalating to BBB.
Negative Feedback / Risk Areas
- Reports of rude, unprofessional staff and poor customer service.
- Discrepancies in inspection status and unexpected billing issues like a $1215 balance.
- Complaints escalated to Better Business Bureau; warranty/repair disputes noted.
Positive Feedback
Pros noted: ability to buy what you purchased in the past.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Evanston, Illinois
Unprofessional and RUDE!!!!!!!!
Do not puchase a vehicle from Autobarn of Mazda.
I felt a surge of excitement since I had only driven my newly purchased vehicle for three days before it required repairs. Upon arriving at the Auto Barn of ***, I immediately inquired with the service technician whether I would receive everything that was promised to me.
She promptly asked me to take a seat in the lounge while she got up to speed. When I showed her the video I received yesterday, which indicated a balance of $1215.00 and that the car needed an alignment, she quickly went to her desk to update the records before I could access it on my phone. Before I left home, the video still displayed RED; however, once she returned to her desk, everything turned GREEN.
I then began to ask about the inspection report and requested a copy, but instead, I was given a 12-point inspection.
I approached her desk to review the video, and everything had turned green. At that moment, her lead service technician came over while I was explaining how I missed my grandmother's 95th birthday party on *** because I could not get a response from Mazda Customer Service despite several attempts to reach them. She bluntly responded, "What do you expect me to do?" This made me furious and extremely frustrated. She verbally stated that they owed me NOTHING since I had contacted the Better Business Bureau and that their area repair vehicles do not take complaints.
Talk about being rude and unprofessional! I conveyed my buyer's remorse to her and remarked, "That's too bad." I then told her, "Happy Mazda Owners are your job security," before walking away to my vehicle.
I hope they send me a survey. Trust me; it wont be nice as this words I expressed.
- Buy what you have purchased in the past
- Worst nightmare of my life
Preferred solution: Pay the c1st car payment
User's recommendation: Be Aware
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