The Athletic
The Athletic Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Athletic has a 2.2 star rating from 4 customer reviews. Consumers are mostly dissatisfied; 75% unfavorable. Reviews praise excellent sports coverage but cite paying for no access and zero customer service.
Key Takeaways for Future Customers
- Read The Athletic reviews and verify subscription status before subscribing.
- Expect strong sports coverage but limited customer service for membership issues.
- Monitor billing, refunds, and auto renew settings to avoid unexpected charges.
Negative Feedback / Risk Areas
- Frequent customer complaints about being charged without account access.
- Difficulty cancelling subscriptions and lack of response to refund requests.
- Login errors, missing newsletter delivery, and high price level concerns.
Positive Feedback
Coverage quality is praised; some subscribers noted a resolved issue when support did respond, and The Pulse is valued by long-term readers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Athletic has a 2.2 star rating from 4 customer reviews. Consumers are mostly dissatisfied; 75% unfavorable. Reviews praise excellent sports coverage but cite paying for no access and zero customer service.
Key Takeaways for Future Customers
- Read The Athletic reviews and verify subscription status before subscribing.
- Expect strong sports coverage but limited customer service for membership issues.
- Monitor billing, refunds, and auto renew settings to avoid unexpected charges.
Negative Feedback / Risk Areas
- Frequent customer complaints about being charged without account access.
- Difficulty cancelling subscriptions and lack of response to refund requests.
- Login errors, missing newsletter delivery, and high price level concerns.
Positive Feedback
Coverage quality is praised; some subscribers noted a resolved issue when support did respond, and The Pulse is valued by long-term readers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Waterford Township, Michigan
Cannot access account/subscription online!!!!! Keeps telling me to suscribe and I have an account.
All of a sudden I cannot get into The Athletic. I sign in, it gives my name, but then says to suscribe. To my knowledge, its not time to renew our subscription.
Whats going on?
Preferred solution: Access to read The Athletic.
User's recommendation: Email account tagged to; dfgreen0220@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI DON,T WANT ANY MOREcontact with you
i want to discontinue my subscription as i find it not informative for my lifestyle and i am 82 years old
Preferred solution: Full refund
User's recommendation: do not join
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMonthly charge, no access to content
I get billed $7.99 a month for a subscription the NYTimes says I don't have to the Athletic. I have called and also filled out their online form with no response.
- Excellent sports coverage
- Paying for no access
Preferred solution: End monthly charge for services not received.
User's recommendation: Beware
Carmel Valley, California
The Pulse
- - Longtime subscriber since 2017 and daily The Pulse reader until two weeks ago; not receiving The Pulse now, please start sending it.
I have been a subscriber to The Athletic since 2017 and have been a daily reader of The Pulse until two weeks ago. Suddenly, I have no longer receiving it.
Why has this happened? I am receiving the other contents of The Athletic, but not The Pulse.
Please start sending The Pulse to me. It is a "must read".
User's recommendation: Believe it or not, The Athletic responded to my request. I am now receiving The Pulse. Hooray!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount page says I have no subscription
- - Account shows no active subscription for months.
- - I was charged $71.99 for a renewal I didn't know I had, and I cannot cancel from the account page.
Unresolved. They said they would get someone with more expertise involved, but I have yet to hear from anyone.
My account page has said I have no subscription for months now. Today I was charged $71.99 for the renewal of a subscription I didn't know I had.
I cannot cancel the subscription from my account page as I have been told to do. What procedure should I follow?
Parke Longaker
- Zero customer service
Preferred solution: Cancellation
User's recommendation: Don't subscribe to the Athletic, it's impossible to stop them from billing you.
Pearland, Texas
Subscription cancellation
- - Cancelled on Nov 2; billed $71.99 for a year.
- - Please remove that charge.
- - Prorate for 1 day, 1 week, 1 month.
- - Requests a customer service phone line.
I cancelled my subscription today, Nov. 2, the day my subscription was set to renew, but by the morning y'all had already billed my credit card for one full year at $71.99. Please remove that charge. I'm not paying for a year's subscription that I've cancelled.
If you want to prorate a one-day charge, that's fine. That's 20 cents. Or a week. Or, *** even a month. But no reputable company charges a customer one years subscription for less than ala day of subscribing before Day 1 has even begun.
Also, surely yall can afford to install a customer service phone line and have some respond to subscriber concerns.
Todd Ackerman
User's recommendation: Good product but the world’s worst customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Getting to THe Athletic is not easy, but once a person responded, my problem was dealt with efficiently.
- - The company's communication could be easier.
- - Changing a subscription from monthly to yearly or vice versa should not require closing the account.
The company could make the communication process much easier. In addition, changing a subscription from monthly to yearly, or vice versa, should not involve having to closed the account and begin another.
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