The Athletic
The Athletic Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Athletic has 1.8 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Excellent sports coverage.
Cons: Paying for no access, Zero customer service.Recent recommendations regarding this business are as follows: "do not join", "Beware", "Believe it or not, The Athletic responded to my request. I am now receiving The Pulse. Hooray!", "Don't subscribe to the Athletic, it's impossible to stop them from billing you.", "Good product but the world’s worst customer service.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Athletic has 1.8 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Excellent sports coverage.
Cons: Paying for no access, Zero customer service.Recent recommendations regarding this business are as follows: "do not join", "Beware", "Believe it or not, The Athletic responded to my request. I am now receiving The Pulse. Hooray!", "Don't subscribe to the Athletic, it's impossible to stop them from billing you.", "Good product but the world’s worst customer service.".
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I DON,T WANT ANY MOREcontact with you
i want to discontinue my subscription as i find it not informative for my lifestyle and i am 82 years old
Preferred solution: Full refund
User's recommendation: do not join
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMonthly charge, no access to content
I get billed $7.99 a month for a subscription the NYTimes says I don't have to the Athletic. I have called and also filled out their online form with no response.
- Excellent sports coverage
- Paying for no access
Preferred solution: End monthly charge for services not received.
User's recommendation: Beware
Carmel Valley, California
The Pulse
I have been a subscriber to The Athletic since 2017 and have been a daily reader of The Pulse until two weeks ago. Suddenly, I have no longer receiving it.
Why has this happened? I am receiving the other contents of The Athletic, but not The Pulse.
Please start sending The Pulse to me. It is a "must read".
User's recommendation: Believe it or not, The Athletic responded to my request. I am now receiving The Pulse. Hooray!!
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount page says I have no subscription
Unresolved. They said they would get someone with more expertise involved, but I have yet to hear from anyone.
My account page has said I have no subscription for months now. Today I was charged $71.99 for the renewal of a subscription I didn't know I had.
I cannot cancel the subscription from my account page as I have been told to do. What procedure should I follow?
Parke Longaker
- Zero customer service
Preferred solution: Cancellation
User's recommendation: Don't subscribe to the Athletic, it's impossible to stop them from billing you.
Pearland, Texas
Subscription cancellation
I cancelled my subscription today, Nov. 2, the day my subscription was set to renew, but by the morning y'all had already billed my credit card for one full year at $71.99. Please remove that charge. I'm not paying for a year's subscription that I've cancelled.
If you want to prorate a one-day charge, that's fine. That's 20 cents. Or a week. Or, *** even a month. But no reputable company charges a customer one years subscription for less than ala day of subscribing before Day 1 has even begun.
Also, surely yall can afford to install a customer service phone line and have some respond to subscriber concerns.
Todd Ackerman
User's recommendation: Good product but the world’s worst customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hermitage, Tennessee
Resolved: Getting to THe Athletic is not easy, but once a person responded, my problem was dealt with efficiently.
The company could make the communication process much easier. In addition, changing a subscription from monthly to yearly, or vice versa, should not involve having to closed the account and begin another.
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