Rosanne C Hfu
map-marker Norwalk, California

Haven't received Annabelle

Im trying to talk IN PERSON ON THE PHONE TO FIND OUT WHERE MY ORDER OF ANNABELLE IS. ITS BEEN OVER 6 Weeks as promised. My phone #is 61926****/
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Bindi Byq
map-marker Whitinsville, Massachusetts

Missing order

My mother ordered the Mrs Beasley ornament as a Christmas present for me ..it never arrived in December . So I called in January .

I was told they never received the order . I said that must be impossible because they started sending me promotional emails . They did not have my email until I mailed in my mother's order .then I reordered the ornament and paid for it with my credit card . The gentlemen I spoke to assured me that my ornament would be at my house between February 3rd and the 17th .

I still haven't received it .so I called on February 23rd .now they tell me that it's on back order and I won't be receiving it until after March 31st . I told them this is really unacceptable . Why would a company continue taking orders for a product they have no intention of producing .

This is ludicrous. And I will not be ordering from them again ..I have several products from Ashton Drake company and was thinking of ordering a real life sounds baby , but after this I won't be ordering it I don't have proof of my order except what you have in your computers .

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User's recommendation: Ask before you place your order and record your phone conversation with them .either that or find another company

Timothy C Tyn

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Verified Reviewer

Return

Somehow got signed up for rewards, and didn't realize I would be billed each month and sent an outfit. Seems a bit deceitful. But my problem, hopefully has been resolved. Thank Yoube sure to read the rewards program carefully
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Loss:
$38
Pros:
  • Great product
Cons:
  • Deceitful sales system with rewards program

Preferred solution: Full refund

Evlyn Xnn

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Verified Reviewer
| map-marker Royal Tunbridge Wells, Kent

About an order6

An order that stated 5 to 7 days. No resolution. Order number is900065****. . Maureen Hewitt Ll17OHY. Wish to cancel and be reimbursed 1st payment please. Many thanks.00none
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Demiah Fsn
map-marker Medford, Oregon

We don't want what you sent to us.

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We are trying to return your product, but it's been coming back to us for two or three months (maybe longer). My wife says she did not order anything from you. We haven't even opened it. We're not going to pay for this. I'm not going to pay shipping and handling, so if you want it, you need to send us a label. Otherwise it will sit in our storage unit till we run out of room, then it will go in the garbage... unopened.
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User's recommendation: I don't know if I'll recommend any other customers, this depends on you.

Rahmir Vab

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Verified Reviewer
| map-marker Woodruff, South Carolina

They canceled my order without my contacting me !

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Had 3 conversations within 9 days they said it was on the way . Then today they had canceled my order without reaching out to me. They have inefficient people working , I've been. A loyal customer for years but I'm not jumping through hoops to buy anything else from them . It's been a NIGHTMARE
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User's recommendation: Expect incompetent service

Rahmir Vab

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Verified Reviewer
| map-marker Woodruff, South Carolina

Shipment

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I've literally had to jump through hoops for my order (and I'm a returning çustomer for years and never had trouble) . The website says installments can be made they refuse for you to do this , They've held my order even with with payment they have canceled my order with full payment,I literally have had to beg to get this order I only continued the fight bc its a special order for my Daughter! However they have lost a loyal customer as I will never use them again
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User's recommendation: Beware hard to deal with

Mystie Rcx
map-marker Broken Arrow, Oklahoma

I have not received my doll

I have not reciprocated my doll and I have made payments and have tried contacting them but no response
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Carhy H Bdd

I ordered a doll on 12/2/22 On 12/5 looks like a refund on my charge for the doll

I ordered a doll on 12/02/22 and got an email confirmation. On 12/5/22 looks like a refund of the amount.
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Preferred solution: A confirmation my doll is being sent.

Leilana Ckg

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Verified Reviewer
| map-marker Seattle, Washington

To cancel subscription

I enjoymy two dolls, Happy and Bashful! I just need to cancel my subscription now to budget more. Thank you!
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Jenah Pzq

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Verified Reviewer
| map-marker Raccoon, Kentucky

Ordered too many items

Ive never heard back from anyone. Was on hold for 30 minutes then chose to let them return my call. Never did. My PayPal account has been charged for 3 dolls and I only need one. My account needs to be credited back please. Ive tried calling two days now.
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Linda B Znl

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Verified Reviewer
| map-marker Indianapolis, Indiana

Messed up my account big time

I received 3 dolls instead of 1, I want to return the 2 unordered dolls and the charges to my account returned. Linda Barton, (765729****). Thankyou
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Preferred solution: Full refund

Arcadia Ued
map-marker Madera, California

They cancel my ORDER!!!!!

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I made an order for a toddler doll when you guys decided to cancel the order and not ship it to me and want me to paying for which I do not have the money to pay in full this is really asinine and ridiculous
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Pros:
  • Quality
Cons:
  • Changing story regarding payment processing issue

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Lynn, Massachusetts

I got the product which I did not ordered

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I have received products from the company today which I didn't order and my credit card was used for payment. I was angry because my credit card was used for payment for the products which I didn't order. I cancelled all upcoming orders with your company as I can't afford to keep putting money into my card for payment of products I didn't order. I know I could of mailed them back but that's a hassle to as you either have to go to the post office or go to fed ex.
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Anonymous
map-marker Silver Spring, Maryland

Bc I am upset about this

I couldn't find out anything about baby calendar bc she couldn't find me in the system. Even though I had ordered from you several times yrs ago I need to get numbers for the calendar that were miss placed in a moved...
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