The Ashton Drake Galleries
Reviews and Complaints
Haven't received Annabelle
Missing order
My mother ordered the Mrs Beasley ornament as a Christmas present for me ..it never arrived in December . So I called in January .
I was told they never received the order . I said that must be impossible because they started sending me promotional emails . They did not have my email until I mailed in my mother's order .then I reordered the ornament and paid for it with my credit card . The gentlemen I spoke to assured me that my ornament would be at my house between February 3rd and the 17th .
I still haven't received it .so I called on February 23rd .now they tell me that it's on back order and I won't be receiving it until after March 31st . I told them this is really unacceptable . Why would a company continue taking orders for a product they have no intention of producing .
This is ludicrous. And I will not be ordering from them again ..I have several products from Ashton Drake company and was thinking of ordering a real life sounds baby , but after this I won't be ordering it I don't have proof of my order except what you have in your computers .
User's recommendation: Ask before you place your order and record your phone conversation with them .either that or find another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
- Great product
- Deceitful sales system with rewards program
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Royal Tunbridge Wells, KentAbout an order6
We don't want what you sent to us.
User's recommendation: I don't know if I'll recommend any other customers, this depends on you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Woodruff, South CarolinaThey canceled my order without my contacting me !
User's recommendation: Expect incompetent service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Woodruff, South CarolinaShipment
User's recommendation: Beware hard to deal with
I have not received my doll
I ordered a doll on 12/2/22 On 12/5 looks like a refund on my charge for the doll
Preferred solution: A confirmation my doll is being sent.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Seattle, WashingtonTo cancel subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Raccoon, KentuckyOrdered too many items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Indianapolis, IndianaMessed up my account big time
Preferred solution: Full refund
They cancel my ORDER!!!!!
- Quality
- Changing story regarding payment processing issue
Preferred solution: Deliver product or service ordered
I got the product which I did not ordered
Bc I am upset about this
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.