Jamie S Rdf
map-marker Anaheim, California

Cockroaches In Rooms! Disneyland Good Neighbor Hotel

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The Anaheim Hotel - Cockroaches In Rooms! Disneyland Good Neighbor Hotel
My daughter and I checked in Dec 16th of 2018 into room 503. On our 3rd morning we found a very large cockroach under the desk in our room. Upon further inspection it was still alive with legs twitching. We were so upset and very disgusted as this is a Disney Good Neighbor Hotel with rather high rates. We took pictures of this large pest and went to the front desk where I asked to speak to a manager....I was told there was no manager for me to speak to. I showed them the picture, asked for instant removal and insisted the manger call me. I got no call at all. I reached out again and left a messaged for the manager to call me, no call. First off I have very bad reactions to insect bites so spending the night in that room was terrifying. I couldn't even speak to a manager to switch rooms and being about 400 miles away from home with no car I was stuck. My daughter and I had to sleep in a room where we had seen a very large cockroach. This hotel is a place of filth that isn't fit to sleep families who simply want to enjoy their Disneyland vacations. How many innocent kids have had a nasty cockroach crawl on them while they sleep?
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Loss:
$600
Pros:
  • It was close to disneyland
Cons:
  • Cockroaches
  • Paying for parking
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

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