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Negligent Auto Servicing By Thayn Enterprises Inc. dba Lube-It Express,Moab Utah

The company, Thayn Enterprises Inc. d.b.a Lube-It Express in Moab, Utah provided negligent auto servicing and made deliberate false statements to me. Based on their web page they were retained to perform a full oil change and lube. I specifically requested that the completed job be personally inspected by the manager, Andy Card, to check for post-servicing oil leaks etc. since the next part of my trip involved back country off road driving and an oil leak would be expensive and possibly dangerous. Card agreed and he provided assurances to me upon completion of the job that his inspection was performed as agreed earlier. However the very next day - and hundreds of miles away - I accidentally discovered that there was in fact an engine area oil leak. Many hours of my time were required to locate in an unfamiliar city a qualified local firm to undertake problem analysis/repairs on an emergency/unscheduled basis. The professional firm I found/employed provided a written affidavit attesting to the negligent Lube-It Express/Thayn Enterprises Inc. servicing which was responsible for the leak. I then complained to the company - Card and Thayn - in writing several times but they ignored my letters. Thayn finally responded to my third letter with a discussion of his experience with consumer scams and made excessive demands for information regarding the incident. It became clear that Thayn was stonewalling and obstructing the complaint process apparently in the belief that a senior citizen, thousands of miles from home, could not afford to proceed and accordingly would drop his well-justified complaint if Thayn made the complaint process sufficiently costly and onerous. I have tried for many months to resolve this problem but Thayn has refused to make a fair settlement offer for all the costs I incurred due to his negligence. Thayn and his paid agents have engaged in ad hominem attacks and have employed other disreputable techniques to avoid his responsibilities. While the case is not yet being litigated I have concluded that Thayn has no intention to make a fair settlement offer and accordingly that formal complaints will be required to obtain just treatment.
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1 comment

From the rather sketchy info, it sounds like you had your oil and filter changed and requested they take a look-see for any obvious oil leaks. They said all was ok and now you claim an "engine area" oil leak.

All engine areas have some sort of "oil" leak and with more miles on the auto, more leakage will become apparent. I can understand why they are ignoring you. Your complaints are non-specific and too generalized.

What exactly do you want them to do for you?? What did the firm in the other town find wrong and what fixes did it entail?

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