Thai Airways

My complaint has been lodged.

The number is either 00229452. Or.

00221****

I have at this stage refrained from contacting your CEO Mr Chai Eamsiri.

I am more upset that the lack of response is extenuating this matter.

To say that I was over charged for my baggage is an understatement.

I could have flown first class with change.

My $3500 business class flight ended up over $7000.

Disgusting.

I am waiting on a reasonable refund.

I have the email contacts for not only your CEO but your manager of customer relations and an executive director of Thaiairlines.

I will allow you one week, 5 working days to respond with some sensible response. Then I will be talking about this to every senior board member.

RE Refund 217-233****398

I was booked to travel during COVID but flight was cancelled. I requested a refund as above.

I have tried to chase this refund for 4 years and am told it is in progress.However when I go onto the link provided online it says my account received a chargeback, it did not and I have documentation to prove so. I have sent this to customer services on several occasions in Melbourne (flight was Australia to UK so was booked via them) and tehy are not responding. Voicemails are not responded to. This is horrendous service is incredibly frustrating to not be responded to.

I have tired to contact multiple peope and am receiving nothing in response. I want my refund.

Booking reference:UAPM5G

Hello,

I am asking for compensation as a sign of recognition of the dommage and trauma I went through during my flight from Bangkok to Frankfurt with Paris as a final destination

1.EXPANSIVE DIRECT FLIGHT 'DELAYED' BY MORE THAN 10 HOURS! (DISGUISED CANCELLATION)

I was supposed to take a direct flight from Bangkok to Paris at 9pm30 - it was delayed to 7:30am.

Unacceptable. I had to agree to take the next flight because I had to be in Paris before 11am to get a train to Lille and I would have lost my train ticket, and more money!

When I bough this ticket, I paid extra money for extra peace and fast arrival to Paris and this has been the first situation to prevent me from what I exactly paid for: peace. This was not a delayed flight, it was disguised cancellation. Be honest to your customers.

2.

MY FIRST NEIGHBOUR IN THE FLIGHT TOOK ALL THE SPACE: I HAD TO CHANGE MY SEAT BECAUSE OF HER. She was at 68F. As I arrived in the plane, I was moved from my original seat to 68D by the stewardesses as there was more space. The moment we finished dinner, she simply took all the space of the empty seat next to me and even put her feet on the seat head in front of me!

This is so disrespectful and daring. She literally made me leave my seat to another one offered by the stewardess.

3. THE MAN BEHIND ME PUT MY SEAT UPRIGHT 3 TIMES AND VIOLENTLY POKED ME SEVERAL TIMES. I left my original seat because of that disrespectful woman to another seat.

Now, everytime i would go to the toilet, my seat would be put back upright without me understanding how. The last time I went to the toilet, it was put upright again and then I put it down again. At this time, the individual behind me started to STRONGLY TOUCH MY ARM WITH HIS (dirty) FINGERS TOO MANY TIMES. Why?

Because he did not want me to put my seat back. Why? Because he is too fat.

This disgusting and repulsive man is responsible for the violation of my physical safety. He left me absolutely traumatised by TOUCHING ME.

This is an act reprehensible by the law and I am asking for your support to not leave this offense unpunished. What else can he do to other passengers - especially young women like me?

Here is the face of the culprit and seat number 48F.

His argument? I was not supposed to be in the seat in front of him. Yes, you read that right.

I was actually not even supposed to be on that flight! The amount of disrespect, stupidity and perversity of that man is a danger for not only me but the whole community of travellers. This is NOT OKAY AND CANNOT BE LEFT UNPUNISHED. He is going to do it again to other passengers if you do not do anything about it.

IMG_7111.MOV To conclude, let me show you what those two individuals has done to me: The stewardess have been absolutely useless in trying to defend or calm me down. No sign of empathy whatsoever. Emotions are actually scaring them and leave them absolutely indifferent. Only the boss of the stewardess eventually managed to recognise the trauma I was going through.

You can contact him to attest the veracity of my accusation.

I have eventually been sent to another seat, sobbing traumatised. I wished the first stewardess took the original matter more seriously and let me go in the « extra supplement » seat from the start to prevent me the second experience where my physical safety has been put in danger.

Here is the last seat I eventually ended up. I should have been seated there from the very first problem with the first passenger instead of being asked to pay 90 dollars extra for BASIC TRANQUILITY. Do you realise the absurdity of this situation?!

4.

MY LUGGAGE CAME BACK BROKEN

Cherry on the cake: my brand new suitcase came back with a broken wheel. I am asking for a full refund of the cost of my luggage. 67, 74 ringgit - invoice attached.

Ten years that I have been flying over the world, this has NEVER happened to me. Flights have always been a pleasant and uplifting experience for me.

Always until today. So, what will you do now to compensate for the experience I have paid you for and is leaving me traumatised for life?

FYI, I am the Head of Communication of a big international company. I know the media really well in Asia and Europe.

I know the power of social media when sharing unfair stories. I believe In the power of Humanity to make an unfair situation known to the whole world and protect others from going through the same traumatic experience.

Nawel Hamzaoui-Duchemin

PS: I have all the photos and videos of proof but cannot attached them.