Anonymous
map-marker Austin, Texas

To tell the truth

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Texas Royal Movers - To tell the truth
Texas Royal Movers - To tell the truth - Image 2
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This company has a lot of good group of guys. That works very hard wrap your furniture are very nice. You can look on their website and see the work that they are doing for the community. Very respectable guys at a good price.
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User's recommendation: Top in TX

jamman M

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Deceptive Billing Practices

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Texas Royal Movers - Deceptive Billing Practices
Texas Royal Movers - Deceptive Billing Practices - Image 2

I COMPLETELY REGRET hiring this company!! They have LOTS of HIDDEN AND SURPRISE CHARGES.

They will not tell you the REAL costs until AFTER the work is done. Here's what happened to us: I found these guys thru Craigslist. Their Ad says " TEXASROYALMOVERS 100hr two mover NOW 254-216-**** (20YEARS EXPERIENCE CALL NOW)" . So I called and this guy, Royal Berry, apparently the CEO answered.

I gave him my list of stuff, Pickup AND Drop off location THEN asked him the Estimate of the bill. (So basically, he has all the data to give me a more realistic amount and considering he claims to have 20 years experience!) He said $450. Ofcourse you would expect the actual bill would be somewhere around that amount, right? Wrong!

In fact, the CEO Royal Berry's scammy tactic is pretty horrifying! When all is done the following is my breakdown, which he never told me at the beginning: Labor Fee: $100 / hr x 2.5hrs = $250 Drive Time : $100 / hr x 4.5 hrs = $450 Truck Fee = $480 Gas = $200 Schedule : $80 TOTAL = $1460 I was more than surprised and very frustrated with these Hidden and High Cost Charges!! He never mentioned these charges before I committed on the phone. Only found out when he sent me the bill.

If Royal Berry was being transparent with me when I called him for estimate and told me these charges from the beginning, i would not have a problem. But he kept me in the dark with these Hidden Fees. He only say to you "It's only $100 per hr" so you would commit to hire him. he will only quote the Labor Fee.

But then when the invoice comes, that's when he reveals all his Surprise Charges. This is really a bad business practice. I do not know why this guy is allowed to do business like this. Royal Berry is a total Rip-off.

Yes, he may have run away with $1460. But not only lost a customer but also referrals. Never ever use Texas Royal Movers. Also, I advise you to really insist put in writing or text the breakdown of the charges before committing to any Mover User's recommendation: Never use Texas Royal Movers.

I COMPLETELY REGRET hiring this company!! They have LOTS of HIDDEN AND SURPRISE CHARGES. They will not tell you the REAL costs until AFTER the work is done. Here's what happened to us: I found these guys thru Craigslist.

Their Ad says " TEXASROYALMOVERS 100hr two mover NOW 254-216-**** (20YEARS EXPERIENCE CALL NOW)" . So I called and this guy, Royal Berry, apparently the CEO answered. I gave him my list of stuff, Pickup AND Drop off location THEN asked him the Estimate of the bill. (So basically, he has all the data to give me a more realistic amount and considering he claims to have 20 years experience!) He said $450.

Ofcourse you would expect the actual bill would be somewhere around that amount, right? Wrong! In fact, the CEO Royal Berry's scammy tactic is pretty horrifying! When all is done the following is my breakdown, which he never told me at the beginning: Labor Fee: $100 / hr x 2.5hrs = $250 Drive Time : $100 / hr x 4.5 hrs = $450 Truck Fee = $480 Gas = $200 Schedule : $80 TOTAL = $1460 I was more than surprised and very frustrated with these Hidden and High Cost Charges!!

He never mentioned these charges before I committed on the phone. Only found out when he sent me the bill. If Royal Berry was being transparent with me when I called him for estimate and told me these charges from the beginning, i would not have a problem. But he kept me in the dark with these Hidden Fees.

He only say to you "It's only $100 per hr" so you would commit to hire him. he will only quote the Labor Fee. But then when the invoice comes, that's when he reveals all his Surprise Charges. This is really a bad business practice.

I do not know why this guy is allowed to do business like this. Royal Berry is a total Rip-off. Yes, he may have run away with $1460. But not only lost a customer but also referrals.

Never ever use Texas Royal Movers. Also, I advise you to really insist put in writing or text the breakdown of the charges before committing to any Mover.

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Loss:
$1460
Cons:
  • Will rip you off by not telling saying the breakdown of fees
  • High cost surprise charges
  • Lots of hidden charges

Preferred solution: Price reduction

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