My mother was taken to Texas Health Southwest via ambulance for severe abdominal pain, fever, chills, lack of appetite. I called and told them to ensure they checked for appendicitis, as she had indicated to me the day before that the area was painful. I was not told how busy they were when I called, just that they would let me know when she was in a room. No problem. Since I live 40 minutes away, I waited for my husband to get home to take me and drop me off while he went to my mother's to wait. After two hours, I was told I could not wait in the area as you enter the ER. (Yet there are benches there, and I was told it was okay. Not in the waiting room - too many people). The officer told those waiting that we had to wait in our cars. I mentioned to the officer that my husband had dropped me off, and I had no vehicle to wait in. He told me to wait outside. In the late afternoon, Texas heat, 100+ degree weather, with very little shade. Three hours later, I left. My mother was nowhere near getting the attention she needed because they were short-staffed. She refused to go to the THR hospital close to me. On the way home, I called the ER to file a complaint. Ended up in a screaming match with the head nurse. Such professionalism by this company. BTW - my mother was told that ALL hospitals were busy. Lie. I called the location close to me and inquired as to how busy their ER was. Their response? Come on! We'll get you in and out quickly! We're not busy. hen I called I was not told they were beyond busy, jusould call
User's recommendation: Save yourself the trouble and find another hospital. There is very little professionalism here.