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Verified Reviewer
New Reviewer

Not caring for their customers

Pandemic is in a place where people can go back to work they haven't whoever is blessed to be at home sitting on their behind is hindering others from making a living because they are not answering emails you cant call them and this a major set back for those of us who have moved to Texas and looking forward to using our license to make a living

User's recommendation: hire more people.

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ID
#2523986 Review #2523986 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
Junior Reviewer

Don't waste your time

XAS I tried re-applying for my SNAP card benefits. I had received my re-newal letter in the mail and as usual it was LATE. (It was dated 11-27 and I was supposed to contact them by 12-04. BUT I DID NOT GET THE LETTER UNTIL THE 8th OF DECEMBER. This is standard operating procedure for Austin. THEY DO NOT WANT YOU TO GET ANY BENEFITS. But I pressed on. I got saddled with a staffer who spoke very quietly and not very clearly. I had to ask them to repeat their questions/instructions several times. I already had a card and tried to explain that but that didn't matter. I got a ton of BS about what I had to do. I told them I had health problems and was getting counseling and therapy for severe depression. I was told I had to get a doctor to sign form 1836. My local doctor does NOT do this. After getting more BS I finally hung up. That's what they wanted anyway. So if you need SNAP or any benefits and you live in Texas, GOOD LUCK, 'CAUSE YOU "AIN'T GONNA GET ANYTHING"
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ID
#1726890 Review #1726890 is a subjective opinion of poster.
Service
Texas Health And Human Services Customer Care
Cons
  • Too many to list here
  • Complicated website
  • Too much red tape
Reason of review
Bad quality

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