New Reviewer
Received a call pertaining to an eligibility interview to renew my snap benefits. I could not answer while driving so within five minutes I called back to reply to their message. I was on hold for over five hours with the same recorded message over and over. I called...
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ID
#3568185 Review #3568185 is a subjective opinion of poster.
Location
Tyler, Texas
Loss
$119
Preferred solution
My snap benefits renewed
New Reviewer

I am giving it a zero! No stars.

Update by user Mar 25, 2022

It hasn't. These folks have not answered my questions and 211 is a joke.

Update by user Mar 25, 2022

I have gotten nowhere. And this site did NOT help at all.

Original review posted by user Mar 25, 2022
It is an automated system that cannot get me to an actual person who can explain the letter I received regarding my MC - QI 1. I really need this continued care. The letter states services will end when the public health emergency ends. ????
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ID
#3434455 Review #3434455 is a subjective opinion of poster.
Location
San Angelo, Texas
Service
Texas Health And Human Services Customer Care
Cons
  • Complicated website
Preferred solution
An explanation of the letter received from THHS regarding my MC QI 1 services. I wont receive the services I have been receiving for years after the federal public health emergency ends. Why?

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Verified Reviewer
New Reviewer

Not caring for their customers

Pandemic is in a place where people can go back to work they haven't whoever is blessed to be at home sitting on their behind is hindering others from making a living because they are not answering emails you cant call them and this a major set back for those of us who have moved to Texas and looking forward to using our license to make a living

User's recommendation: hire more people.

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ID
#2523986 Review #2523986 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
Junior Reviewer

Don't waste your time

XAS I tried re-applying for my SNAP card benefits. I had received my re-newal letter in the mail and as usual it was LATE. (It was dated 11-27 and I was supposed to contact them by 12-04. BUT I DID NOT GET THE LETTER UNTIL THE 8th OF DECEMBER. This is standard operating procedure for Austin. THEY DO NOT WANT YOU TO GET ANY BENEFITS. But I pressed on. I got saddled with a staffer who spoke very quietly and not very clearly. I had to ask them to repeat their questions/instructions several times. I already had a card and tried to explain that but that didn't matter. I got a ton of BS about what I had to do. I told them I had health problems and was getting counseling and therapy for severe depression. I was told I had to get a doctor to sign form 1836. My local doctor does NOT do this. After getting more BS I finally hung up. That's what they wanted anyway. So if you need SNAP or any benefits and you live in Texas, GOOD LUCK, 'CAUSE YOU "AIN'T GONNA GET ANYTHING"
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ID
#1726890 Review #1726890 is a subjective opinion of poster.
Service
Texas Health And Human Services Customer Care
Cons
  • Too much red tape
  • Too many to list here
  • Complicated website
Reason of review
Bad quality

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