I have used this company for years difficult . I just ordered 6 T shirts Pima Cotton as advertised on line. 146722 item number. Not one of them are Pima Cotton. Waited 26 minutes on customer service then got disconnected. Called back and starting the conversation again...Read more
The email I just send speaks for itself: Well, your service only gets worse! First the absurdly long wait for shipment and delivery of an item I had to pay $15 for shipping on – but probably cost you two. Then the item is not sized nearly as described, and thus does...Read more
I have been a customer for many years. Their customer service has become horrendous. Recent attemp to place online order had problem with the catalogue different from web site. First call said catalogue I was using was out of date. It was good for an additional month...Read more
Territory Ahead T-shirt Review
by anonymous #1022096
Poor quality expensive Peruvian cotton shirts. The territory would not stand behind what they sell. Would not even return an email sent to customer service.
Short Review for February 09, 2017, Other
by anonymous #1005504
Catalog arrived today. Product NOT available. Person on phone could not be understood. Does not work for company. Why put unavailable products in catalog?
Short Review for December 28, 2016, Pc_bad_quality
by anonymous #981094
The list of tacky retailers that won't let you stop receiving their emails includes Territory Ahead. That store used to be a great outfit, but now bought by tacky hardsell jerks with no taste and weaker design skills and no interest in true quality. Hope the new owners paid a ton to the prior owners who worked hard and true. These new guys now deserve to have wasted that investment.
Delivery Service Review
by anonymous #880402
Terrible customer service. For the ridiculous amount of money they charge for shipping, only to use the slowest and cheapest mode (smartpost), they also took almost a week to ship my order. I never received a confirmation email. They have a lot of nice items but I'm done being treated like ***. This will be my last order.
I bought a pair of identical shirts several years back. Apparently the loose fabric weave caused separation & unwanted holes to form around the button holes. So I left one unopened in original packaging. At the time I purchased them, they had a more liberal return...Read more
About 5-6 years ago I came across a catalog for TA and made several purchase over the next couple of years. Shirts that I bought began to fray at the seams and cuffs and come apart. Items purchased at Kohl's were more resilient. While the designs and selection offered...Read more
This is not The Territory Ahead you used to love. They were bought out. If you order from this company be sure to inspect each item for defects and look closely at quality of the fabrics. The original Territory Ahead was a wonderful company, all natural fabrics,...Read more
I just recently called T/A to ask where their stores are located. Operator said "we don't have any stores". I already knew that T/A was bought out by a company back east but was unaware ALL the retail stores had been closed. Seems the company that bought T/A is running...Read more
Remember when Territory Ahead had interesting catalogs and great customer service? Wow, they have become AWFUL! They repeatedly make mistakes with sending the wrong merchandise, do not answer customer service online inquiries, delay orders without explanation or...Read more
I used to like their clothing but I have received items that were defective, other items became totally unavailable, of which I was never notified so that I could cancel or find a substitute. Shipping prices are outrageous. Just not a good experience. There are too...Read more
i have been a customer of tta for many years, and have always enjoyed, the up beat and very friendly people. however the lady i spoke with tonight,was not..all of the hard working people that work for tta should not be pained with a broad brush. the lady i spoke to...Read more