Funmilayo A Ahw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Delta, Colorado

Refund of my unused ticket

Terravision - Refund of my unused ticket
I was at the Charleroi airport on the 31st of May going to Gare du Midi. I was about to board when a supervisor said my ticket wasn't valid as I did not have a QR code. The said supervisor assisted me in checking my account but there was no QR code to download. I was asked to purchase a new ticket, which I had no option but to repurchase. I have requested a refund of my unused ticket totaling 120 euros to no avail. I hereby request a refund.
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Loss:
$120

Preferred solution: Full refund

Abdirahman A Qxt

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Verified Reviewer
| map-marker Washington, District Of Columbia

I lost my bag

Terravision - I lost my bag
Hello my terravision customer service my name is Abdirahman Abdullahi Hassan my phone number is 1 (70*) ***-**** I come from holland and I lost my bag clothes and everything is there if someone find please contact me thank and I request terravision to help me find it my bag please its important
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User's recommendation: I don’t meet good people who treat me in a good way

Abdirahman A Qxt

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Verified Reviewer
| map-marker Washington, District Of Columbia

Mi chiamo Abdirahman hassan ho dimeticato il moo borsa yesterday night from malpenza to central station

Hello terravision team my name is Abdirahman Abdullahi Hassan I arrived yesterday night malpenza Eurosport, Infront of europort I took the terravision bus after that I lost bag When I answered the staff they told me to come back tomorrow 8:30 Early in this morning I went central station. Drive of the bus maltreated so sorry for my money and clothes and documents everything is there
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User's recommendation: Maltreated and bad people terravision bus

YOSHINO M

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Verified Reviewer

Lost bahage

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Terravision - Lost bahage
My luggage was lost during the bus ride from Milan Malpensa Airport to Milan Centrale. I asked to check the Terravision where it is from ouline form. And my contact person said to ask his/her colleagues to check, but no answer is coming in 3 days.
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Loss:
$320
Pros:
  • Price
Cons:
  • Security
  • Reliability

Preferred solution: find and return my luggage including money, laptop, cellphone etc.

YOSHINO M

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Verified Reviewer

Lost bahage

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Terravision - Lost bahage
My contact person e-mailed to me he/she asked his colleagues who works at Milan Centrale to check if my luggage is there or not, but no answer is coming in 3 days. Please check as soon as possible cus my stay in Italy will be ended soon.
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Loss:
$320
Pros:
  • Price
Cons:
  • Reliability

Preferred solution: find and return my luggage

Giovanni T Yos

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cinisi, Sicily

New Tickets issue

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Terravision - New Tickets issue
Terravision - New Tickets issue - Image 2
Terravision - New Tickets issue - Image 3
Updated by user Mar 07, 2023

Terravision never reply to the my emails or to my pissed message.Today is the 7 March 2023 and my first email to Terrvision was on the end of January 2023

Original review Feb 05, 2023
I did book my transfer from Palermo airport to Palermo centre for the 26 Jan. and I took a photo of the booking.
On boarding the coach the drive did not accept it because the QR code was not on the photo and I had to pay for 2 new tickets.
I download my booking after I had a chance to connect on the internet and email it to Prestia Commande (the company Terravision use) for a refund or 2 new tickets for my return from Palermo town to the airport and I was told to contact Terravision which I did many time before my departure on the 4 Feb. and always the same standard reply from Terraviosn that a customer service agent will reply in 10 to 15 days time.
I never receive an email after I done the booking advice me to download the reservation and I believe Terravision can give a quicker reply than 10 / 15 days and probably could have issue me 2 return tickets and have a happy customer.
Awaiting for a Terravision reply with no hope to have a refund.
View full review
Loss:
$15
Pros:
  • Easy booking
Cons:
  • No clear details after booking

Preferred solution: Full refund

User's recommendation: Make sure to read everything when you do any booking

Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

May 25, 2020

Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.

Jamie Larounis
Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

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