Dishonest, High Pressure Sales

Original review updated by user Dec 01, 2022
Part of buying process of buying a home we went to get quotes from a foundation repair for a 100 yr old home. We already had other quotes and measurements on helical piers from other companies & every contractor basically said, yeah, normal old home stuff. In comes...
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ID
#4182500 Review #4182500 is a subjective opinion of poster.
Preferred solution
Apology

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Sent a property offer of 4.7k for a property worth 250,000 (Catskill Mountains NY. Clueless *** or scammers!

Received an offer in the mail for 25 wooded acres in the Catskill Mountains for 4,688. That's 40% of the value for 1 acre in that area. That's an insult from obviously clueless, unscrupulous people.

User's recommendation: Don't do business with scammers.

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ID
#3393747 Review #3393747 is a subjective opinion of poster.
Location
Morristown, New Jersey
Preferred solution
Apology
New Reviewer

WARNING!

Worst Experience Purchased a property that had a quote from Terra Firma. Agreed to the quote and contracted with them with a strict timeline to rent the property. Terra Firma advised to wait on roof and window repairs until the lift of the house was completed. Waited for a break in their schedule. Reminded Amber that I needed to see the work. Called Amber later in the week. She apologized, and said the work had already been covered up. Contract states pre and post walk through. I went to walk the house, and the floor was worse than before, instead of leaning it now cups in the middle. Also noted breaks in the chimney, cracks in the foundation, broken siding above a pier and a new opening above the electrical panel. Time passes... Called Terra Firma and they acknowledged extra support for the chimney. Had a representative come out. Representative was surprised how the project was left. Took measurements, said it should have been done better. Also stated that the foreman was known for leaving sites in poor condition. Terra Firma to call me back. Time passes... Weeks go by, Mike fromTerra Firma comes out with another person. Extremely unprofessional! They state that extra work could have been done. Im clear and say that I want the extra work, or at least the opportunity for it as afforded in the contract. Mike says there is no way they will dig back up, but both agree that a beam could have been used to level. Contract says other costs may come up. I was never approached. Foreman never went into the home on a leveling job. I was never walked through the project, floor isnt level even though they say they could have done it. Terra Firma to call me back. Several calls to Terra Firma Later. Someone is supposed to go out and repair holes in siding, concrete, and chimney Oct 5th. Oct 6th, I get demand for payment and lien. Oct 7th, I pay final bill. Speak to Clint (says he is VP) says they will do no more work, house is not level. Extremely unprofessional and rude! I have now left messages for Owner Ryan 4 times to call back to resolve. Terribly disappointed with Terra Firma Worst Experience Purchased a property that had a quote from Terra Firma. Agreed to the quote and contracted with them with a strict timeline to rent the property. Terra Firma advised to wait on roof and window repairs until the lift of the house was completed. Waited for a break in their schedule. Reminded Amber that I needed to see the work. Called Amber later in the week. She apologized, and said the work had already been covered up. Contract states pre and post walk through. I went to walk the house, and the floor was worse than before, instead of leaning it now cups in the middle. Also noted breaks in the chimney, cracks in the foundation, broken siding above a pier and a new opening above the electrical panel. Time passes... Called Terra Firma and they acknowledged extra support for the chimney. Had a representative come out. Representative was surprised how the project was left. Took measurements, said it should have been done better. Also stated that the foreman was known for leaving sites in poor condition. Terra Firma to call me back. Time passes... Weeks go by, Mike fromTerra Firma comes out with another person. Extremely unprofessional! They state that extra work could have been done. Im clear and say that I want the extra work, or at least the opportunity for it as afforded in the contract. Mike says there is no way they will dig back up, but both agree that a beam could have been used to level. Contract says other costs may come up. I was never approached. Foreman never went into the home on a leveling job. I was never walked through the project, floor isnt level even though they say they could have done it. Terra Firma to call me back. Several calls to Terra Firma Later. Someone is supposed to go out and repair holes in siding, concrete, and chimney Oct 5th. Oct 6th, I get demand for payment and lien. Oct 7th, I pay final bill. Speak to Clint (says he is VP) says they will do no more work, house is not level. Extremely unprofessional and rude! I have now left messages for Owner Ryan 4 times to call back to resolve. Terribly disappointed with Terra Firma
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ID
#3155152 Review #3155152 is a subjective opinion of poster.
Location
Roseburg, Oregon
Pros
  • Amber
Cons
  • Unprofessional
  • Didnt complete
  • Not helpful
Loss
$8000
Preferred solution
Make it right... Refund, complete contract, propose a solution....

Cheating the consumer and creating dangerous environments for families.

TF has known for years that their foreman have been lying about the depth they drive foundation stabilization piers. The owner, Ryan Beckley, has known about this for years and still continues to employ the foremen responsible. Shoot, he promoted some of them. Why would a foreman do this? $$$ The faster a foreman is off a project the more money he and his crew make for that project. They are incentivized to cut corners. Why doesnt the owner care? $$$ The more projects a crew gets through in a given amount of time the more money the owner makes. Why is this dangerous? TF was engaged to stabilize a clients foundation. The depth of the pier is prescriptive based upon pressure. If a home required piers to 80 feet to be stabilized and the crew only drove piers to 50 feet how would a homeowner know until their foundation fails. Hopefully, it doesnt fail in a way that injures anyone.

User's recommendation: Avoid like the plague.

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1 comment
#1863490

Thank you for taking the time to write this review. We'd love more information so that we can investigate these claims.

Since you've posted anonymously we can't appropriately review your project.

If you're willing to provide your contact information or be in touch please call 503-828-3540. Tracy

ID
#1920062 Review #1920062 is a subjective opinion of poster.
Location
Woodburn, Oregon
New Reviewer

No Permit

Terrafirma scammed my 74 yr Mother by sellling her a unapproved product POWER BRACE . They worked without a permit to avoid having to submit design plans to get the product approval from the state building department. Also they used concrete anchors that are not specified for use in less than 5inches of concrete . They will have to remove all the work they did . Terrafirma does not accept any thing they did as wrong making up excuse for unprofessional unacceptable work & unapproved products . They know better but choose to not follow the law or rules . Don’t hire this company who took advantage of my Elderly Mother
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1 comment
#1948608

This same company is trying to rip off my 85 year old mother with a bid of $68,000 bid to jack up her house. Daniel Billikens didn’t even go under the house yet came up with a that huge amount. This company is crazy!

ID
#1472054 Review #1472054 is a subjective opinion of poster.
Location
Salem, Oregon
Reason of review
Bad quality
Loss
$17000
Preferred solution
Full refund

Do not Hire "Terrafirma Foundations"

If you or your company is needing foundation work done beware of "Terrafirma Foundations" They are based out of Roseburg, Oregon and they will promise you many things that they cannot produce. They will not honor their 75 year warrantee because they manipulate their contracts to protect themselves. They are only out to take your money. Deception by trained salesman will fool most people so don't fall for it, or you''l be sorry. Maybe by posting some negative reviews other companies like yours choose another legitamate foundation repair company that will do a better job an will back up their work. Good Luck
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ID
#825596 Review #825596 is a subjective opinion of poster.
Location
Eugene, Oregon
Reason of review
Bad quality

Construction and Repair Expert Talks

How to Buy a Manufactured Home without Problems? Interview with L. A. ‘Tony’ Kovach (Part 2)

Aug 28, 2020

In this video with the manufactured homes industry expert, Tony Kovach, we get into details of the buying process, pros and cons, red flags, and tips that every consumer should consider before getting into a deal.

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L. A. ‘Tony’ Kovach
L. A. ‘Tony’ Kovach

Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.

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