New Reviewer

Excellent work, excellent follow through, and great communication throughout

Terra Pavers - Excellent work, excellent follow through, and great communication throughout
I just Googled Javier's company to refer him to yet another friend of mine and I was surprised to see this issue, and another complaint website. I did note that Javier's company won the lawsuit against the complaining customer noted here. Javier added a 3rd car driveway to my driveway, built a retaining wall and a custom stone mailbox to match the stone facade on my house. He carried the project from permitting to follow up in my nice East Boca neighborhood. He communicated very well with my wife and me independently, and when we ran across a design difference, Javier came back and changed the design on his own with no extra billing. Many neighbors and friends asked me for his information afterwards and I have stayed in touch with him over the years since - not too normal for a contractor/homeowner relationship. I unequivocally recommend Terra Tiles and Pavers and the owner Javier Baptista for any paver, tile or stone work - and have referred him countless times to neighbors in the Old Floresta neighborhood.
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ID
#1360915 Review #1360915 is a subjective opinion of poster.
Location
Boca Raton, Florida
Pros
  • Read my review- this was one of our best contractors
Reason of review
Good quality

Excellent Company, Excellent Work, Excellent Customer Service

I have been using Terra Tiles & Pavers for several years now. They have done work on my patio to keep my travertine tiles looking like new. When I used them the first time, my patio tiles were uneven in some areas and rocking back and forth. The travertine looked worn, dull and was disintegrating. They came in and leveled the tiles that had become an issue, cleaned the entire patio and put on a slip proof sealer. The tile looked like it did the day it was installed. It was a beautiful job. I have used them every year since. They are honest, and I have never had the first problem with them. I call them, they send me an estimate, they schedule and come out and do the work and I pay them. Its always that simple. I have recommended them to friends and feel confident in doing so. I give them a 5-star rating and are happy to do so.
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ID
#1007566 Review #1007566 is a subjective opinion of poster.
Service
Terra Pavers Tile Installation
Reason of review
Good customer service

Response to Resolved Case - Terra Pavers (case favorable to Terra Pavers)

Dear Mr. Customer (and/or anyone else reading this) Amongst a few other reasons I started this company because I once was a victim of a very unprofessional and mediocre contractor. My idea and vision of a family-owned and great contracting company was to respect the basic principles of any well run and efficient business: Competitiveness and Knowledge, Responsibility, Punctuality, Honesty, Care and Quality. Our employees love their work, enjoy what they do and give beyond their 100% just because we treat them with the same basic core values. We do good work and treat employees and clients with the utmost respect, with the same strong ethical and family-like principles. Being as humble as I can, the result after nine long years of hard work, we are a top rated company in South Florida with a strong excellent reputation. Angie’s list customers, BBB customers as well as 95% of our legitimate reviews are a testament of this. The last thing we want to do is to have to proceed with legal actions against anyone. We always tried our best to please all of our clients’ needs and requests, but when we are treated in a disrespectful, discriminatory and racist way and there are clear signs of a client trying to avoid his monetary responsibilities we are obligated to take actions. With all due respect I won’t air our differences here and won’t start and email or reply chain here, but in sum, when we weren’t paid for the work we performed and completed, we were forced to file a lawsuit against the homeowners for breach of our contract. In response to that lawsuit, you raised all of these false statements and more. When it came time for your depositions (after a long year of waiting), you agreed, signed and gave us a check to pay our full damages plus some of our attorney’s fees. I think that summarizes pretty clearly what happened and tells anyone reading this whose arguments were correct. We carry all of the necessary licenses to operate in Miami-Dade, Broward, Palm Beach and Martin County. We pay top dollars for Workers Compensation and General Liability insurance. We are very legitimate. I’m an Engineer and hold a Master’s Degree in Business and I’m happy turn my expertise and background in doing I right for my clients and community. Our work ethic and history is crystal clear, in our nine years of being in business we have never had a legal matter to be resolved or had to enforce anything using a lawyer or third party. We have never been sued and have only ever had to sue one time: this particular case. Respectfully, Javier Baptista (866) 232-****
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2 comments
#1564701

Its obvious this was a disgruntled customer who did not pay for the work - as is noted in the final settlement.

#1253808

Javier Baptista is a loser and a thief. Do not do business.

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ID
#801624 Review #801624 is a subjective opinion of poster.
Location
Hollywood, Florida
Pros
  • Honest and extraordinary
New Reviewer

Javier Baptista AKA Terra Tiles AKA Bapmore Investments LLC

Terra Pavers - Javier Baptista AKA Terra Tiles AKA Bapmore Investments LLC
Terra Pavers - Javier Baptista AKA Terra Tiles AKA Bapmore Investments LLC
Javier Baptista AKA Terra Tiles & Pavers AKA Bapmore Investments LLC was contracted to build a driveway that involved a city sidewalk crossing and B-curb adjustment. He laid the limestone base, rebuilt the B-curb and a 4" city sidewalk to comply with the State Code requirement of a 6" sidewalk being a part of a driveway. After that, because of a major disagreement (read below), he was fired and replaced with a contractor who is licensed to perform both pavers and concrete work. Because of the legal loopholes (read below) he managed to collect more than the original proposal amount (without even finishing the job!) First, let me explain, in short, Javier's Modus Operandi. 1. Win the bid by under-balling the cost of the PROPOSAL by either hiding some vital Code requirements (such as a 6' reinforced sidewalk in my case) and placing some legal loophole keywords (in my case: Curb/Concrete Gutter: Bottom Adjustment on Exit Ways /Adjust on Corners - not a full replacement/) that an average person will never catch. He will also recommend pavers that are complete junk. Never accept these without trying to throw dirt on them and wash them. You will see. 2. Email or give this PROPOSAL to you for consideration. 3. When you are ready to sign, he will add a couple of small print pages to the CONTRACT (watch capitalization) in which his lawyer included so many loopholes that in a case of any disagreement you promise pay ALL Javier's legal fees. To us non-layers - his lawyer will stretch time to make sure you will pay more in legal fees then you would ever for the project itself. 4. If there is anything going not HIS way, sue you. Javier Baptista is only licensed (in his county) to lay pavers (as of 2015). He has no license to perform concrete work. When the permit was obtained and he started preparing for work, he produced a change order and requested extra money for a sidewalk and curb (see the Curb/Concrete Gutter: Bottom Adjustment on Exit Ways /Adjust on Corners above). That added 25% to the project cost but that is not that killed the deal. When his concrete contractor built the entrance to the driveway, he made such long transitions from the B-curb to the flat gutter that the 20' driveway entrance and only a ~17' flat gutter. The edges were elevated (images are available on request). When I asked him to fix it, he first stonewalled by saying that Hollywood will not approve it, later he asked for ~$1,500, later cut it in half but wrote a long email that absolved him from any responsibility if the City will not approve the shorter (3'+!) transitions. After consulting the City, I decided to go with a contractor that was fully Concrete licensed and took responsibility for his work. As you guessed, Javier sued. He would not settle for partial payment. He wanted the FULL AMOUNT (with the Change Order added to it). His lawyer friend and co-coach stretched time with useless paperwork which we could not understand at the time. After 6 months of paper pushing we were presented with the CONTRACT that my wife signed (see above) and we settled, paying his legal fees of $4,000. SUGGESTION: if you would like to hire a lawyer to do your paver related work, Javier Baptista is your man.
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3 comments
#1782398

HOLY *** !!

#1121049

My experience with Javier and his crew has been excellent.He is reliable and professional. Pricing is very competitive.

He has done several projects for me in the past, all of which were completely to my satisfaction without issue.

I highly recommend Terra Pavers

#1121160
@PissedConsumer1121049

Lucky you "Steve" (or is it Javier?)

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ID
#794987 Review #794987 is a subjective opinion of poster.
Reason of review
Bad quality
New Reviewer

Beware of Terra Tiles and Pavers, Boca Raton

The owner of Terra Pavers in Boca Raton is the same guy (Javier Baptista) who owned Milano Pavers. I paid him for my driveway, he started the work and never finished. I found out that he did not pay the paver manufacturer for the materials and the manufacturer put a lien on my house and got a judgement to foreclose on my home. I had to settle with the manufacturing company and pay for the legal fees and pay twice for the driveway that was never finished. Then he opened Terra Pavers and Tiles and he is back in business! Educated customers, beware of this person and his accomplice Hilal. By the way, his whole crew is illegal with no insurance so if one of them gets hurt you get sued for that also. Newly Educated Customer...
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3 comments
#1564712

This guy has not changed the name of his company - I first used him in 2012 and have used him over the years for my East Boca house that is in the figures. My neighbors have used Javier, as Terra Tiles and Pavers, as have my friends living elsewhere in Palm Beach county.

You lost your lawsuit to him for whatever reason, and you are posting this all over this website - This website notes this on your other complaint. Thats called libel. Finally, the reason I had Javier initially quote my house is because he was the top paver company within a 30 mile radius of Boca on Angie's List. My wife got 3 prices, his was the most reasonable, and he had the most reviews by far - no easy accomplishment on Angies List (we had a lot of work done when we first bought our house in 2012, and used Angies List for each trade) - Additionally, we called Javier back for one piece we didn't like - our custom stone mailbox, he came and replaced it to our delight, at no extra cost, meaning he supported the sale after completion.

He just last week gave me advice on repairing one pool tile for free that he had nothing to do with, and told me he would have one of his guys fix it if it was too much for me.

I'm surprised to see one complaint on Javier that he would not fix... Shame on you.

#1162583

Sorry I did not see this post earlier. Although Terra Tile did a nice job on my pavers they totally screwed up the installation of my pool tiles.

They are not level and many are not straight. I now have the expense of having new tiles installed.

#1060114

Thank you for posting this. I was about to use them to do my driveway! Now I will look for another company.

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ID
#268919 Review #268919 is a subjective opinion of poster.
Location
Hialeah, Florida
Loss
$8000

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