8K CLAIMED LOSSES
5 TOTAL REVIEWS
Terra Pavers Reviews
Excellent work, excellent follow through, and great communication throughout
I just Googled Javier's company to refer him to yet another friend of mine and I was surprised to see this issue, and another complaint website. I did note that Javier's company won the lawsuit against the complaining customer noted here. Javier added a 3rd car driveway to my driveway, built a retaining wall and a custom stone mailbox to match the stone facade on my house. He carried the project from permitting to follow up in my nice East Boca neighborhood. He communicated very well with my wife and me independently, and when we ran across a design difference, Javier came back and changed the design on his own with no extra billing. Many neighbors and friends asked me for his information afterwards and I have stayed in touch with him over the years since - not too normal for a contractor/homeowner relationship. I unequivocally recommend Terra Tiles and Pavers and the owner Javier Baptista for any paver, tile or stone work - and have referred him countless times to neighbors in the Old Floresta neighborhood.
Boca Raton, Florida
- Read my review- this was one of our best contractors
Reason of review
Excellent Company, Excellent Work, Excellent Customer Service
I have been using Terra Tiles & Pavers for several years now. They have done work on my patio to keep my travertine tiles looking like new. When I used them the first time, my patio tiles were uneven in some areas and rocking back and forth. The travertine looked worn, dull and was disintegrating. They came in and leveled the tiles that had become an issue, cleaned the entire patio and put on a slip proof sealer. The tile looked like it did the day it was installed. It was a beautiful job. I have used them every year since. They are honest, and I have never had the first problem with them. I call them, they send me an estimate, they schedule and come out and do the work and I pay them. Its always that simple. I have recommended them to friends and feel confident in doing so. I give them a 5-star rating and are happy to do so.
Reason of review
Good customer service
Response to Resolved Case - Terra Pavers (case favorable to Terra Pavers)
Dear Mr. Customer (and/or anyone else reading this) Amongst a few other reasons I started this company because I once was a victim of a very unprofessional and mediocre contractor. My idea and vision of a family-owned and great contracting company was to respect the basic principles of any well run and efficient business: Competitiveness and Knowledge, Responsibility, Punctuality, Honesty, Care and Quality. Our employees love their work, enjoy what they do and give beyond their 100% just because we treat them with the same basic core values. We do good work and treat employees and clients with the utmost respect, with the same strong ethical and family-like principles. Being as humble as I can, the result after nine long years of hard work, we are a top rated company in South Florida with a strong excellent reputation. Angie’s list customers, BBB customers as well as 95% of our legitimate reviews are a testament of this. The last thing we want to do is to have to proceed with legal actions against anyone. We always tried our best to please all of our clients’ needs and requests, but when we are treated in a disrespectful, discriminatory and racist way and there are clear signs of a client trying to avoid his monetary responsibilities we are obligated to take actions. With all due respect I won’t air our differences here and won’t start and email or reply chain here, but in sum, when we weren’t paid for the work we performed and completed, we were forced to file a lawsuit against the homeowners for breach of our contract. In response to that lawsuit, you raised all of these false statements and more. When it came time for your depositions (after a long year of waiting), you agreed, signed and gave us a check to pay our full damages plus some of our attorney’s fees. I think that summarizes pretty clearly what happened and tells anyone reading this whose arguments were correct. We carry all of the necessary licenses to operate in Miami-Dade, Broward, Palm Beach and Martin County. We pay top dollars for Workers Compensation and General Liability insurance. We are very legitimate. I’m an Engineer and hold a Master’s Degree in Business and I’m happy turn my expertise and background in doing I right for my clients and community. Our work ethic and history is crystal clear, in our nine years of being in business we have never had a legal matter to be resolved or had to enforce anything using a lawyer or third party. We have never been sued and have only ever had to sue one time: this particular case. Respectfully, Javier Baptista (866) 232-****
- Honest and extraordinary