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Never received product. No refund or replacement offered

I placed an order in August 2021 and finally when tracking was available with UPS it said it couldn't provide me with estimated delivery. After a few weeks I reached out to customer service and found that my product was held up in Canadian customs. They said it could be there anywhere from weeks to months. After a couple of months I reached out for an update and the tracking info was too old and was no good. I was told since they could not properly investigate I would not receive a refund or a replacement.

User's recommendation: Pick a company that makes sure you receive the products.

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ID
#3249333 Review #3249333 is a subjective opinion of poster.
Location
Wilmington, North Carolina
Loss
$367
Preferred solution
Deliver product or service ordered

False claims to items being in their stock

1.3
Twice now they have claimed to have items in their inventory. Before each purchase I call to verify the items because we needed them right away. The sales guy on the phone states they have plenty ion stock and the item would ship out right away. However, once the order is placed you get a notification that they do not have a delivery date because the manufacturer has not confirmed a date with them. Two weeks after they have taken the order and still no delivery date can be given. You try calling to cancel the order and just more promises that the item will ship out soon.

User's recommendation: Buy from somewhere else.

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1 comment
#1950862

I have experienced the same. They are Ok on costs, but I had a large order assuming they would ship things out.

Two days after the order, I got an "update" stating that my equipment would not be available for ONE MONTH.

This impacted my project and I am still jumping through hoops trying to get things on time. These guys are much better at selling that they are providing decent service.

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0 0
ID
#2132585 Review #2132585 is a subjective opinion of poster.
Location
Carson, California

RIP OFF! MISLEADING SALES!!!

1.5
Tell them your needs, and they will fill your order...... with PARTIALLY complete items. Then once you open the items and discover your equipment is unusable, you will get charged a 15% restocking fee for returning the product with "marred" original packaging. ORDER ELSEWHERE!!!!! BUYER BEWARE!!!!

User's recommendation: BUY ELSEWHERE!!!!!

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#1826886 Review #1826886 is a subjective opinion of poster.
Location
Gilbert, Arizona

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