Patrice C Uyi

Landlord KILLED my service dog

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Nightmare. Experience was the WORST app and I was forced to use it. And, I'm not pissed. I'm done. Your clients are classless thieves and ANIMAL MURDERERS.
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Loss:
$900000
Cons:
  • Sucks

Preferred solution: Full refund

User's recommendation: DO NOT USE THEIR APP

Anonymous
map-marker Killeen, Texas

Issue with sub admin

There seems to be an issue when I make a lease for a tenant, for some reason I can see the lease on my end but on the tenant side they can only see a blank lease on the tenant platform even though on my end as a sub admin I see their lease completely filled out except. They still need to sign it, but are unable to on their end... I'm meeting with them in the morning to see if I can't resolve this issue by letting them use my computer... they unfortunately they don't have a computer, so I'm hoping it's just an app glitch, and they will be able to sign the document in the morning
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User's recommendation: make tenant platform a little more user friendly

Anonymous
map-marker High Point, North Carolina

Over charging

Youve not yet to deposit the 0.01 cent so I can start using my bank account to pay rent. I still have to use my card which is a 20$ and some change fee and if you ask me thats a little outrageous. Ive entered my bank info multiple times and it always says waiting on two party of authentication. I cannot keep paying an extra $20 and some change out of pocket everytime i pay rent and unfortunately my landlord doesnt do cash. Please for the love of god find a way to fix this!! Thank you.
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Anonymous
map-marker Tacoma, Washington

Locked out of my account and program

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Great tech help! I think the whole issue of being completely shut out of Tenant Cloud was that when I stopped I did not sign out of the program so that it just kept loading and would not recognize my username. And I forgot my password! An auto sign out sub program would be really helpful. My bank and credit cards use them.
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User's recommendation: Use a browser instead of the program

Vanessa C Ucx

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Verified Reviewer
| map-marker Winter Haven, Florida

Over charges

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TenantCloud - Over charges
I'm being charged an additional 25.70 to process my rent payment. No one, not even a millionaire, would pay the ridiculous rate. Ive enclosed/attached a photo of my bank statement where my rent for 700.00 was charged an additional 25.70. Id like a refund for this over payment
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Loss:
$26
Cons:
  • Charged for payment process

Preferred solution: Full refund

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