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1 comment
TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
TempurPedic - Moldy Mattress and rude customer service
4 years ago, I invested in a TempurPedic mattress. 2 years later, I found MOLD growing on the bottom of the mattress and filed a claim with the company. I wanted a refund, but they said they would only provide a replacement bed. They told me it was an environmental...
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Anonymous
#1485486

Dealing with the exact same thing. Wish I would have done some research before paying so much for a mattress.

Author
Location
Corvallis, Oregon
Pros
  • Answered the phone
Cons
  • Warrant and customer service
  • Warranty
  • Refuse to respond
Reason of review
Bad quality
Loss
$2000
Preferred solution
Full refund
Review #1241125 is a subjective opinion of poster.
0 comments

TempurPedic in District 6, Maryland - Remote issue

Will not pair up with mattress
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Author
Location
District 6, Maryland
Review #1540494 is a subjective opinion of poster.
0 comments
1.0
Details
I purchased a "top of the line" Tempur-Pedic mattress in 2013. It is called the Cloud Luxe king mattress. I spent $5,400 to buy a bed and 6 years into ownership, the bed has a noticeable sag & loss of support directly in the center of the bed. There is no comfortable...
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Author
Cons
  • Warrant and customer service
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Let the company propose a solution
Review #1537366 is a subjective opinion of poster.
0 comments
1.3
Details
We bought the cloud lux supreme aka softest one based on one we laid on in store in 12/2013. What we got was nothing like it. We spoke to the store and they said it takes time & to walk on the bed to break it in. So I did. After a year, still hard so we tried a...
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Author
Cons
  • Its miserable
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
Review #1523603 is a subjective opinion of poster.
0 comments

Don't buy Tempurpedic, poor durability

I purchased a king size Tempur-pedic Rhapsody memory foam mattress five years ago. The top memory we loved it for 2 years but then the memory foam became less and less supportive where we slept. Rotating did not help. This mattress was ridiculously expensive to last well for less than two years. The Temporpedic warranty is worthless the way it's written. DO NOT BUY TEMPURPEDIC.
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Author
Reason of review
Bad quality
Loss
$4500
Preferred solution
Let the company propose a solution
Review #1511279 is a subjective opinion of poster.
1 comment
1.8
Details
TempurPedic - Sleeping in Pain | Claim Denied
My wife and I purchased a tempurpedic Cloud Supreme Breeze four years ago. We invested a little over 5k with all of the bells and whistles. Recently my wife and I started experiencing lower back pain. We quickly realized it was from our mattress. We submitted our claim...
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HelpCenter_PissedConsumer
On Behalf of Pissed Consumer Help Center
#1690802

TempurPedic guarantees its customers 90 nights trial for the mattresses. In this case you should contact the TempurPedic customer service by phone 800-821-6621. However, as yo...

Author
Cons
  • Warranty process
  • Miserable quality and customer service
Reason of review
Bad quality
Loss
$5
Preferred solution
Let the company propose a solution
Review #1490523 is a subjective opinion of poster.
0 comments

TempurPedic - My mattress it's inbad conditions

need inf about my mattress my last claim#were 04995115/ sumit by,jan/25/2018 Sad
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Author
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Review #1481289 is a subjective opinion of poster.
0 comments

TempurPedic - Bed is 7grand piece of ***

Bed stopped working the other night, unplugged itand plugged it back in and it worked again. Same thing happened the next night went through the same process and only one side of the bed was working and is still lo ike that.
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Author
Reason of review
Bad quality
Review #1468120 is a subjective opinion of poster.
0 comments

TempurPedic - Bed stopped working

NEW!!!bed has already stopped working, this bed is almost 7 grand and is a hunk of ***
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Author
Reason of review
Bad quality
Review #1468109 is a subjective opinion of poster.
0 comments

TempurPedic - Very poor product

had this mattress for only a few years already sags real bad when I lay on it Very poor customer service, don't stand behind product more excuses for reason not to help me out with exchange or prorate a new one
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Author
Reason of review
Bad quality
Loss
$2800
Preferred solution
exchange
Review #1420997 is a subjective opinion of poster.

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts

Latest Question

TempurPedic Questions
4 comments
1.0
Details
after only two years of usage the mattresses do sag it is not possible to find easily the hot spot for sleeping since it is like a sleeping in a hammack the company tempur pedic gives us a hard time it is like a kindergarten going through measurements which one canot...
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Anonymous
#1663435

Horrible and dishonest company that rips people off. They take your hard earned money and screw you over with a useless warranty. They deny claims so they don't have to accomm...

Author
Location
Lexington, Kentucky
Cons
  • Lack of concern about warranty
Reason of review
Warranty issue
Loss
$4000
Preferred solution
Full refund
Tags
  • Short Life
Review #1360598 is a subjective opinion of poster.