filters
State:
Show
City:
Show
Product:
Show
Most Helpful

TempurPedic - Sleeping in Pain | Claim Denied

TempurPedic - Sleeping in Pain | Claim Denied
My wife and I purchased a tempurpedic Cloud Supreme Breeze four years ago. We invested a little over 5k with all of the bells and whistles. Recently my wife and I started experiencing lower back pain. We quickly realized it was from our mattress. We submitted our claim after following the detailed way( measure with a quarter and straight edge to determine depth of sag). However, our response was a standardized no. Tempurpedic is definitely a brand that we did not think we would receive this type of response from. The response said we don't have a valid claim, however, our lower back pain and discomfort says otherwise. This is unacceptable.
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
I didn't like
  • Warranty process
  • Miserable quality and customer service
#1490523
Reply to reviews
Show

Don't buy Tempurpedic, poor durability

I purchased a king size Tempur-pedic Rhapsody memory foam mattress five years ago. The top memory we loved it for 2 years but then the memory foam became less and less supportive where we slept. Rotating did not help. This mattress was ridiculously expensive to last well for less than two years. The Temporpedic warranty is worthless the way it's written. DO NOT BUY TEMPURPEDIC.
#1511279
Reply to reviews
Show

TempurPedic - My mattress it's inbad conditions

need inf about my mattress my last claim#were 04995115/ sumit by,jan/25/2018 Sad
#1481289
Reply to reviews
Show

TempurPedic - Bed is 7grand piece of ***

Bed stopped working the other night, unplugged itand plugged it back in and it worked again. Same thing happened the next night went through the same process and only one side of the bed was working and is still lo ike that.
#1468120
Reply to reviews
Show

TempurPedic - Bed stopped working

NEW!!!bed has already stopped working, this bed is almost 7 grand and is a hunk of ***
#1468109
Reply to reviews
Show

TempurPedic - Very poor product

had this mattress for only a few years already sags real bad when I lay on it Very poor customer service, don't stand behind product more excuses for reason not to help me out with exchange or prorate a new one
#1420997
Reply to reviews
Show
after only two years of usage the mattresses do sag it is not possible to find easily the hot spot for sleeping since it is like a sleeping in a hammack the company tempur pedic gives us a hard time it is like a kindergarten going through measurements which one canot...
Read more
Anonymous
C Moser

Horrible and dishonest company that rips people off. They take your hard earned money and screw you over with a useless warranty. They deny claims so they don't have to accomm...

Anonymous
Anonymous

they did not even give me a reason for rejecting the warranty

1.0
I didn't like
  • Lack of concern about warranty
#1360598
Reply to reviews

TempurPedic in Annapolis, Maryland - Can't Sleep on this terrible bed!

I am so disgusted with the money I spent on this horrible bed! I can't even sleep on it. It causes me horrible pain and stiffness all over (neck, shoulders, upper back, lower back and hips). I can't lay on my sides in it. I have to lay on my back because it is less painful! This thing causes pressure points from *** And, it is hot and it stinks!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Website
#1324301
Reply to reviews
Show

TempurPedic in Orlando, Florida - Frustrated

I bought a termourpedic and exchanged it for a “ firmer” one because of my back issues ( scoliosis and Bifid spine) and Since night 1 I have not being able to sleep because it is too firm ( not the same as the one I tried in the store ) I am so frustrarmted and disappointed because I have being loyal with tenpurpedix and now my back pain is getting worse because of the new mattress and I spent 5000 $ in my mattress and upgrade . There’s has to be a solution !
3.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Website
#1266606
Reply to reviews
Show
The national office has no input or concern as to how Tempurpedic retailers operate. Its basically tough luck if the retailer lied to you. They expect yoy to purchase online or over the phone to give you the time of day. I hate this mattress and now I hate the entire...
Read more
Anonymous
sadie

I feel the exact same way I am going to try and get local news channel 2 on my side to look at all the e-mails back and forth I had with company and come check out my mattress...

#1257408
Reply to reviews

Contact TempurPedic Customer Service

Mailing Address:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, Kentucky 40511
United States
Phone:
(800) 821-6621
All TempurPedic Contacts

Latest Question

TempurPedic Questions
In 2013, I purchased a queen size Sealy Embody mattress. A queen size mattress always seemed overkill to me, but since most mattresses are queen sized, I went with the queen size, although I generally preferred a full size mattress. The Embody mattress was great,...
Read more
2.6
#1257179
Reply to reviews