Debra A Xkq

Need to find replacement for my mothers Adjustable Bef. I have the Modle #

No complaint just needs to find motor replacement for a replacement of a adjustable bed motor on. sleep Comfort bed purchased 10/1/2014
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Preferred solution: Replacement for adjustable bed motor and remote

Anonymous
map-marker Lytle, Texas

Dissatisfied with service

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The service has been a nightmare. The 1st repairman damaged my property by placing the base on its side, then allowing it to fall on my furniture & damage the wall. The 2nd repairman was better, but told us that a new remote would be sent. Then, we got an email from Marty Korse that basically said that he knew it wasn't what we wanted to hear, but we could buy our own remote. We covered the damage to our property. We have been waiting since June to have the bed fixed. It is making the disabled person have more pain from having to lift up without the help of the bed. We don't even know what kind of remote to look for.
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User's recommendation: Possibly buy another brand that offers better service.

Anonymous
map-marker Doylestown, Pennsylvania

Bed issue

Warranty Department is a Joke & very ignorant to deal with. They constantly want to only deal with you thru emails & it seems no one can make a decision to do the right thing. I will never consider buying this brand again nor will I recommend it , We have went thru 4 beds in a several year period & issues are not being addressed because of material failure. Need I say more ?... Regards Mark.
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User's recommendation: Never

sean m Wdi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kingsport, Tennessee

Warranty

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Tempur Sealy International - Warranty
Original review Feb 01, 2022

Upon selecting a Sealy Mattress, the added 10 year warranty was explained in detail as being a 'no questions asked' part of the purchase.

After five years, the product began to fail as the sag in the mattress became increasingly evident by the day. The store and the mfg.

were notified. There were measurements, photos and proof of purchase provided to both entities. The result has been a miserable excuse for Cust. Serv.

Reps; all creating a hoop jumping exercise in their company circus and fabricating misinformation while taking a great deal of enjoyment in passing the buck from one dullard to another. After weeks and hours of wasted time on the phone and performing in their center arena of the company circus; these clowns are viewed on the multiple sites throughout the internet as being seriously misguided and seem to enjoy causing pain and suffering by their cruel actions. Add to this, many within the corporate setting have created their own aire of authority with false titles and send the customer on endless phone messages.

This company is seriously sickening. Avoid this company, unless you wish to be in the pool with the addicts, insane and demented.

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Loss:
$1000
Pros:
  • Nationwide distributor
Cons:
  • Warranty is non existant

Preferred solution: Full refund

User's recommendation: AVOID SEALY , FOSTER AND STEARNS AND TEMPURPEDIC

2 comments
sean m Wdi

Sealy is at best a lower level product mfg.

sean m Wdi

How true !

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Anonymous

The worst customer service ever!

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We bought our second Tempurpedic last May(4/16). My husband was having his lower leg amputated and I was having a hip replacement a few months later. By August we were sinking in to hammock size "holes" on each side of the bed. I immediately contacted Mattress Firm and they took no responsibility and passed me on to Tempurpedic customer NOSERVICE! This has been the WORST retail experience of my 62 years! I have never been treated with less dignity, treated as if I Am a criminal who must prove that my mattress sucks! I have crawled on the floor taking pictures of the tag which tells the date, time, place it was manufactured. I have emailed a copy of the invoice, I have been subjected to the ruler, broomstick and quarter routine. If you think I am making this up...I couldn't fathom any company treating their customers like this! No matter what I do, the weeks go by, the emails are unsatisfactory and there is always something missing on my part. I feel like I'm losing my mind over a stinking (yes they DO stink!) mattress! They said they would send out an "inspector" to validate my claim and yet I've heard NOTHING! When I explain this to my friends and family, they look at me like I'm from the moon. No company operates like this. I have asked to speak to the CEO Scott Thompson but he doesn't seem to be available! I am beyond frustrated, humiliated, sickened and just plain tired of the entire procedure. I recommend that anyone even considering a purchase from Tempurpedic get their head examined. This is the absolute truth. I have a variety of ideas for confrontation with the company and know their are plenty of unsatisfied customers that will join me. I have never written anything like this because I've never experienced anything like this! To be continued after the first of the year. I also find Mattress firm to be totally culpable for selling products that they don't back up. It's a total scam!
View full review
Loss:
$5000
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

TempurPedic

I called with a warrantee problem on November 15,2016. Filled out all of the forms and took all the pictures of tag, mattress and adjustable support etc that they asked for. Since then I have called at least once a week with no resolution to my Problem with my very expensive Tempur Pedic mattress. SO far I have talked to 4 people who answered the phone. I have all of my receipts and pictures that show the problem with my mattress. My next step is to inform the Attorney Generals office and let them know of the problems that I am having with my warrantee on this item. I hope to hear from them soon
View full review
Loss:
$1500
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

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