We bought our second Tempurpedic last May(4/16). My husband was having his lower leg amputated and I was having a hip replacement a few months later. By August we were sinking in to hammock size "holes" on each side of the bed. I immediately contacted Mattress Firm and they took no responsibility and passed me on to Tempurpedic customer NOSERVICE! This has been the WORST retail experience of my 62 years! I have never been treated with less dignity, treated as if I Am a criminal who must prove that my mattress sucks! I have crawled on the floor taking pictures of the tag which tells the date, time, place it was manufactured. I have emailed a copy of the invoice, I have been subjected to the ruler, broomstick and quarter routine. If you think I am making this up...I couldn't fathom any company treating their customers like this! No matter what I do, the weeks go by, the emails are unsatisfactory and there is always something missing on my part. I feel like I'm losing my mind over a stinking (yes they DO stink!) mattress! They said they would send out an "inspector" to validate my claim and yet I've heard NOTHING! When I explain this to my friends and family, they look at me like I'm from the moon. No company operates like this. I have asked to speak to the CEO Scott Thompson but he doesn't seem to be available! I am beyond frustrated, humiliated, sickened and just plain tired of the entire procedure. I recommend that anyone even considering a purchase from Tempurpedic get their head examined. This is the absolute truth. I have a variety of ideas for confrontation with the company and know their are plenty of unsatisfied customers that will join me. I have never written anything like this because I've never experienced anything like this! To be continued after the first of the year. I also find Mattress firm to be totally culpable for selling products that they don't back up. It's a total scam!