Renewing My Account
First, I never received a notice that my account was up for renewal. It expired and I paid $89.95 to renew. Over a week later, I'm still waiting for my account to be re-activated. I emailed numerous times and as of today I have not received a reply or confirmation that my account has been renewed. They have my money, but I have no access to their products. There is no phone number to call, which should be a warning sign in the first place, and from what I know...they are located in Australia. I like their products, but the service/support is the worst I have experienced since the beginning of the Internet. I'll wait a few more days...and if I don't hear from TemplateSold, I will setup a website to warn people to avoid their services and apply enhanced SEO on the site to make sure it gets noticed. I have been building websites since 1997...and this not the first time I will build a site to take someone down. I don't care about the money...it's the silence I am getting on the other end.
Joan S Wfo
Simply stated: Templatesold.com offers what they cannot expertly service.
Simply stated: Templatesold.com offers what they cannot expertly service. Therefore, buyer-beware. You will have success with your blog or website template purchased through Templatesold.com ONLY if that template (or "you") meet ALL of the following criteria: 1. You are proficient in setting up your template "right out of the box", and require no additional support regarding your template. 2. Your template is free of "bugs" and never requires additional technical support that you cannot personally provide. 3. Your website never generates an error message relative to your template that you cannot resolve yourself. 4. Your technical expertise is more competent than that of Templatesold "Support" (which by definition implies that you don't really need Templatesold Support, and would be very wise to avoid creating a Templatesold Support Ticket: do so at your own risk) . 5. Your time is not important to you, and wasting your time is a trivial matter. 6. You do not mind never having your Support Ticket addressed or "fixed" correctly the first time... or the second time... or maybe even the third time...or...worse. 7. You possess exceeding patience if a Support resolve breaks your website and Support hedges responsibility for this outcome. 8. You are a natural-born masochist. In conclusion, if you meet ALL of the aforementioned criteria; you will have a thoroughly enjoyable experience with Templatesold.com .
Las Vegas, Nevada
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