Telmex
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Telmex Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Telmex has 2.0 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I cant think of any-, Package, Easy to establish auto pay.
Cons: Poor internet speed, Days without service, Service.Recent recommendations regarding this business are as follows: "Get a different service if it is available", "Be sure you know what you want and be prepared to wait.", "Have patience because the service is horrible", "Get Izzy, you call and they show up the same day.", "Don’t sign up".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Telmex has 2.0 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I cant think of any-, Package, Easy to establish auto pay.
Cons: Poor internet speed, Days without service, Service.Recent recommendations regarding this business are as follows: "Get a different service if it is available", "Be sure you know what you want and be prepared to wait.", "Have patience because the service is horrible", "Get Izzy, you call and they show up the same day.", "Don’t sign up".
Most users want Telmex to offer a solution to their issues.
Review authors value the most Billing Practices. Consumers are not pleased with Reliability and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Telmex Reviews
"I need to pay by phone bill i dont have the amount"
I will call back tomorrow for answer ti my issue very nice understanding person who help me but is nit in her hands si tomorrow I will call again.
"They did not install Internet after saying they would"
I was in the hurricane Otis in Acapulco. We lost our car our windows and various things. There was no water, electricity, internet or phone. We left for about...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: They did not install Internet after saying they would
Company fixed the issue and I have been provided with product or service ordered. Telmex installed the service that was ordered. Thank you Telmex and Thank you Install Technician.
They sent me a link to make an appointment in the email. The link did not work.
It took me to Whats App support and their system was unable to make an appointment.
I tried at least a couple of times. A couple of days later a technician called me around 130 pm and said...
There was no water, electricity, internet or phone. We left for about 5 weeks. When we returned there was electricity and water but no internet. Our Internet provider Izzi abandoned us.
They said they would not be repairing our internet or internet in our area. I started looking around for internet and found Telmex / Infinitum. I ordered Internet online but received no information about the installation. I called and was told that the internet would be installed on December 21st.
They didnt come , they didnt call, they did not communicate. I waited until 11am then I called. I spent over an hour on the phone and was transferred 4 times. When I was finally able to talk to someone willing to actually talk and not transfer me...
They said let me find out and I will contact you within 24 hours. Again they did not call, email or text. I waited until after Christmas the 26th of Dec. I called and said hey what is going on??
They said that the area was too saturated and you would not be installing internet for me. I was waiting for you for 20 Days... Then out of the blue you decide you are not going to install the internet. Do you feel that is good customer service?
Do you think it is ethical to tell someone you are going to install internet and then just not do it ? I cannot Work. I work online and I need a decent connection. If there is a way you can help me please help me.
I need to work. There is service in my building.
Please help me. Folio 03739**** Telmex Number 744484****.
Preferred solution: Deliver product or service ordered
User's recommendation: Get a different service if it is available
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Merida, Yucatan
Warn others
Preferred solution: Fix your customer service and add more technician. Treat your cusyythey way you would like to be treated.
User's recommendation: Get Izzy, you call and they show up the same day.
Kansas City, Missouri
Poor reception, awaiting service
User's recommendation: Be sure you know what you want and be prepared to wait.
Norwalk, Ohio
Found one to two cockroaches here and there
Sherman Oaks, California
No service on línea phone
User's recommendation: Have patience because the service is horrible
Ixtapaluca, Mexico
No internet service for three weeks
I need to pay by phone bill i dont have the amount
- Very helpful
Preferred solution: Resolution to my issue
Oxnard, California
I canceled my Telmex over two years ago because it didn’t work and the technician didn’t come out for a month. I return my equipment and they wouldn’t take it
User's recommendation: Don’t sign up
Had appointment for yesterday no one showed up
Preferred solution: Want my internet connected now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bahía De Banderas, Nayarit
No internet for 6 days in Mexico
- No customer service
Preferred solution: Apology
User's recommendation: Go with someone else in Mexico
Portland, Oregon
Find out what happened with my deposit
Denver, Colorado
No internet
Denver, Colorado
Internet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint-Sauveur, Quebec
Resolved: Billing problem
Company fixed the issue and I have been provided with apology. The Telmex Clerk was on vacation and could not receive my communications. She contacted me soon after my report on pissedconsumer and the issue was quickly resolved, with apology and discount..
Merida, Yucatan
Can't get service
Preferred solution: Come install the cable in my home!
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
La Paz, Baja California Sur
Internet is intermittent. Off and on several times a day
Preferred solution: Let the company propose a solution
About
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Telmex has been on the market since 1947. It was founded by a group of Mexican investors who bought Mexican branch of Swedish Ericsson. The company specializes in telecommunication products and services. The company is headquartered in Mexico City, Mexico, Telmex also operates in Argentina, Brazil, Peru, Colombia as well as other countries of Latin America. The services of Telmex include traditional fixed-line telephone service, IPTV, Internet access, data and hosted services. In Mexico the company is the dominant fixed-line phone carrier. It owns 90 percent of the telephone lines in Mexico City. Telmex has been a wholly owned subsidiary of America Movil since 2010.
Telmex is ranked 294 out of 2019 in Telecommunications category
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