New Reviewer

Charged card but call didn't go through

I called the customer service number and its not even giving me the option to speak to someone . But they sure charged my damn card
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ID
#3468360 Review #3468360 is a subjective opinion of poster.
Location
Detroit, Michigan
Loss
$12
Preferred solution
Full refund

My account has been blocked and NO one can tell me why but they can read off a script from their computer screen that it can’t be removed .

These people are absolutely the most robotic script reading customer service representatives I have ever experienced. They cant give or tell you anything about your problem other than what the script reads absolutely 100% unacceptable. Having said the above why do we pay taxes and use our hard earned money for our government officials to choose companies to represent their integrity and character that are so below standard!!!!!
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ID
#3429222 Review #3429222 is a subjective opinion of poster.
Location
Ball Ground, Georgia
New Reviewer

Because a big company should be able to do more about issues for the person that's paying them money for their loved one

I put both deposits on the phone and only intended for there to be 1 to the phone and 1 to the canteen account

User's recommendation: No recommendation.

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ID
#3387048 Review #3387048 is a subjective opinion of poster.
Location
Antioch, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I cannot set up an account with paying with my credit card for someone to call me on a family plan

I called and tried to set up a telephone call schedule with my significant other Daniel Huggins and was told that they would not accept my debit card that I attempted to have billed this is a critical situation because I need to speak with Daniel Huggins that is at CCNO IN OHIO I WILL BE FILING SOME TYPE OF COMPLAINT ABOUT THIS PLEASE CALL ME AT 567-686-**** IMMEDIATELY!!!

User's recommendation: I couldn't even speak to a live operator to me this is a scam.

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ID
#3356813 Review #3356813 is a subjective opinion of poster.
Location
Toledo, Ohio
Cons
  • Not having a live operator to speak to
Loss
$35
Preferred solution
Deliver product or service ordered
New Reviewer

No Representatives to talk to. Just voice menu that don't pretain to my issue. Need to talk to a representative.

I made a deposit to my husband's Telmate GTL Getting Out on Friday 02/11/22. Yesterday Sunday 02/13/22 payment was posted. I checked my account balance on GTL and it says "zero balance". This is my first time doing this. I already verified my phone
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ID
#3339052 Review #3339052 is a subjective opinion of poster.
Location
Sanders, Arizona
Loss
$24
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer service

Every time I try and call telmate, I get put on hold forever. And yes, im pissed off about it. They need to hire more operators.

User's recommendation: Have patience? Being a monopoly used to be against the law, but I don't have a choice.

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ID
#3206111 Review #3206111 is a subjective opinion of poster.
Location
Tampa, Florida
Cons
  • Being on hold over an hour and then getting cut off

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