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New Reviewer

Customer Service

I have called every phone number I can find to reach out to your company with no luck. Can someone reach out to me at 270-825-****. I need to change the payment information as we have had a change in ownership with out company. Lisa Downs, Office Manager Hopkins County Heat & Air LLC

User's recommendation: good luck reaching customer service..........

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ID
#3169044 Review #3169044 is a subjective opinion of poster.
Location
Madisonville, Kentucky
Preferred solution
Someone to reach out to me ASAP
New Reviewer

5 stars all the way!

Teletrac is awesome! They have helped me and my business save time and money. I am a REAL customer and we have had the BEST experience. Great product, service and price! 5 stars all the way! Like
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ID
#1632068 Review #1632068 is a subjective opinion of poster.
Pros
  • Great customer service
  • Sales rep was awesome
  • Great price
Reason of review
Good customer service

We have had an awful experience overall…

We have had an awful experience overall… We have had an awful experience overall with Teletrac Navman. The reporting does not work, we can't get our rep to train us, the system does not allow for easy use and tracking as promised and the hardware is outdated and has to be installed in each vehicle and is not easy to move to another vehicle if you need to due to a sale or breakdown. They lock you into a 3 year contract and you have no way to get out or change once you are in, No good driver reports, no vehicle maintenance alerts, tracking is hard to find and navigate, just the whole thing has been a waste of 3 years.
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ID
#1613923 Review #1613923 is a subjective opinion of poster.
Location
Alpine, California
Product
Teletrac Navman Gps Tracker
Reason of review
Bad quality

Teletrac Navman.......Absolute nightmare !!

Teletrac has decided to try and collect over $10,000.00 from us as a result for our having to stop using their tracking service for our trucks after two absolutely nightmarish years of problems with their service. They have failed to go even a month without some BS as to why they weren't able to comply with the contract agreement we entered into with them in 2016. AT&T was down, the firmware needs updated, we don't know why it isn't working but we will get the advance tech team on it, only to receive an email a day or so later telling us the problems were resolved when in fact there were no changes, IT STILL DID'NT WORK. 3 minute intervals that were usually 7 to 20 minutes, but we could pay $10.00 per unit per month to make it 1 minute interval reporting. They couldn't even get 3 minute intervals right. Tech support usually took a 45 minute wait on hold before you could speak to anyone, and they usually would feed you a routine line of bull. The support manager assigned to us was usually busy and would sometimes call you back in a week or so. When your system isn't working and you needed help even one day was unacceptable much less a week. Then he would promise a credit to our account, OF COURSE IT NEVER WAS POSTED TO OUR ACCOUNT. these are but a few of the issues we have dealt with. We tried for nearly 3 years to get it right with TELETRAC NAVMAN and finally decided to give up and go with a different company. Now TELETRAC refuses to allow us to keep the equipment that they told us was to belong to us after 2 years of service with them and we have shipped it back to them. Hours upon hours of work to install and uninstall and now they want to try and take us for a massive $10K. We are in the process of filing a lawsuit. If you are thinking about a GPS tracking system, or ELD system for your fleet, large or small, STAY AWAY..... VERY FAR AWAY FROM TELETRAC NAVMAN. they will promise you the moon, and can't provide you with even a small portion of the service. It's all your problem, they are doing everything right, trust them, that's what their system tells them. ABSOLUTE NIGHTMARE !!!!
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ID
#1488952 Review #1488952 is a subjective opinion of poster.
Reason of review
Failure to provide
New Reviewer

Hunk of Junk

This is the worst company for GPS out there. Steer clear of their smooth talking sales people who promises the world but deliver dog *** You will get a better ROI if you throw it in the trash because the units do not work properly and you will have to pull your trucks back off the road. I can not wait to change. I called to talk to Customer service and they transferred me to sales. Talked with Omar who gave me a bunch of smoke and told me he would call me back. Never heard from him again. its the same story here everytime. No one takes accountability for anything. i would rather drive my car off a cliff than do business with Teletrac again!
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1 comment
#1603022

I am truly sorry for your poor experience. Please reach out to us at us.customersupport@***.com. We will do everything we can to resolve your issues.

ID
#1396321 Review #1396321 is a subjective opinion of poster.
Location
Reno, Nevada
Service
Teletrac Navman Customer Care
Reason of review
Bad quality
Preferred solution
Full refund
New Reviewer

Worst GPS Company in the US

We signed with Teletrac Navman in Feb of 2018 and it has been a nightmare since. The installer did not show on the first day they were scheduled and rescheduled for a Sat when i told them i was not going to be around. 3 weeks later they finally show back up with the wrong install equipment. Told me he had to get the right equipment before he could install. Fast forward 3 months and none of the units are working correctly and Teletrac has no plans to fix my issues. Going to buy out of my contract and move to another provider who cares about what products were sold to their customers. Units still are not working and reports are inaccurate daily.
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1 comment
#1603024

Please give us another chance to make things right. You can reach out to us at us.customersupport@***.com so we can resolve your issues.

ID
#1396313 Review #1396313 is a subjective opinion of poster.
Location
Pleasanton, California
Product
Teletrac Navman Gps Tracker
Cons
  • Everything they promised they did not keep
Reason of review
Bad quality
Loss
$5000
Preferred solution
Director

What a joke!

Issues began from Day 1, faulty equipment sent. Took about 3 months for an exchange only to have another junk box. These units are a waste of money, time and effort. I cannot believe this is a mandated system from the government and these pieces of *** were tested to be sufficient, well actually I can... No customer service, reporting is inaccurate. Call to talk to anyone in tech support about the most basic issue and they cannot help. They then assign a case number and someone will call you back.... When? When will they call me? Oh wait, they wont, I get an email stating my case is closed and my issue has been resolved. HUH, resolved???? I never even got a call back. Resolved with who? I don't understand, there has to be a hidden camera behind my desk. This company is a complete disaster, no accountability whatsoever, I may as well have sent my money to a scam artist in another country cause that's exactly what this company is. SCAM SCAM SCAM Ill take my money back please.
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1 comment
#1603025

We are very sorry for the poor experience. Please reach out to us at us.customersupport@***.com so we can help you resolve any issues.

ID
#1353666 Review #1353666 is a subjective opinion of poster.
Location
Pleasanton, California
Product
Teletrac Navman Gps Tracker
Cons
  • Not working properly
  • Almost everything
  • Not user friendly
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
New Reviewer

Worst service from People and Equipment

We obtained the Equipment in July 2017. Since the install of 7 trucks not even one worked right. Called their so-called customer service and the put me on the have them fixed, that took 2 months to get someone out here. They worked ok for about 1 month then one by one they stopped working right. I called them many times with no answer this went on for about 3 weeks. Finally, I got through and the sent someone out to try to fix them again. Bottom line is the equipment is absolute junk the customer service is nonexistent.
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1 comment
#1603026

I am extremely sorry for the troubles you have experienced. We have made several improvements to our support organization over the last year. Please reach out to us at us.customersupport@***.com so we can get you taken care of.

ID
#1167782 Review #1167782 is a subjective opinion of poster.
Location
Glenview, Illinois
Product
Teletrac Navman Gps Tracker
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Teletrac is a very bad company!

I purchased units from Teletrac and they promised me all the wonderful things it can do. After waiting for almost a month to get the units installed it was not even tracking none of what they said worked. The State Fuel Tax Reports are inaccurate the GPS will always loss signal, wrong locations, the messages will not work. So I decided to cancel. After seeing all the reviews from other websites I was amazed how bad Teletrac is. I will never recommend this company or even mention it to my friends, it is just embarrassing. Please be careful signing a contract with them.
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ID
#406300 Review #406300 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$5000

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