map-marker Taylor, Michigan

Another disappointing experience

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Last week I made an appointment on August 18, for a service. When I arrived I was surprised when told that I needed to drop off my Jeep. Today to possibly be looked at by next Wednesday this was not told to me when making the appointment. I was under the impression that once the has been identified I would be presented with options to repair the leak. As I stated earlier this is not first dissatisfying experience with the Taylor Chrysler Jeep located in Taylor Mi
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1 comment

Making an appointment is a joke. They want you to leave your vehicle for 4 days before they will even look at it.

That is crazy. Why bother making appointments then ?

Bray Irx
map-marker Taylor, Michigan

Car 2 days old needs new Engine- Chrysler will not offer NEW Car to replace

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Seriously we purchased a car-Chrysler Telegraph in Michigan- a new 2017 Chrysler Pacifica on Friday and on Saturday my husband drove and said something is wrong with the engine. On Monday he called and on Tuesday I received a loaner. Wednesday we received a call saying a NEW Engine was needed, but dealership wanted to just give us a new vehicle- however Chrysler had to approve. THEY DID NOT APPROVE! I feel if they stood behind their product- a $40000+ product they would admit the vehicle was faulty and that a new purchase deserves a NEW car. Highly disappointed with the ethics of Chrysler. I planned to buy a Honda and did not due to stow n go seats, but .... this American Company is NOT highly ethical!! Would greatly appreciate a New Car that works!! Our fear is having to remove the engine and replace will damage something else and of course, our new car will no longer be new!
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  • Manager of service department and salesperson
  • Chrysler management
Reason of review:
Bad quality

Preferred solution: replace defective vehicle with a new vehicle of same type as vehicle was obviously defective when sold

map-marker Taylor, Michigan

No rental car available while my vehicle gets repaired.

6 months ago we purchased our 2010 Dodge Journey with 32,000 miles. From a Chrysler, Dodge dealer. I am having Transmission and other problems and was told that my vehicle will be tied up for at least 2-3 days depending on what repairs need to be done and part availability. I am a mom of 3 and I have a lot of need for a vehicle everyday. Our son is in pre-k our daughter in 2nd grade, and our oldest works but doesn't drive. I also care of a 85 year old elderly lady when needed. We have appts. like everyone else. I cannot be without a vehicle at all. I was told that your corporation does not furnish a vehicle while mine is being fixed which is no fault of mine. I was told that i have to rent my own car if i needed a car while mine is being repaired. After paying $14,000 with over $300.00 a month payment I do not feel that i should have to pay $30.00 plus a day to rent a vehicle when the issue with my Journey is a defect in your product, not mine. I feel that as successful as your corporation is that such a small amount for a rental will not put you into a financial bind. I have never owned a Chrysler product until now, but I do really like my Dodge Journey. We also own a 2009 Dodge 1500 4x4 hemi and plan to get a newer one later on. I feel that as a small token of your appreciation for people buying your product, supplying your customer with a rental for at least a couple of days should be the least you could do. I hope that you understand my point and put yourself in your customers place and think about how you would feel. It is very disappointing to feel so unappreciated by a corporation that is so highly respected. Thank you for your time Kim Holder (Keezer)
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