steve k Ctt

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Verified Reviewer
| map-marker Los Angeles, California

Failed with their "Limited Lifetime" warranty

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Tekonsha - Failed with their Limited Lifetime warranty
Tekonsha - Failed with their Limited Lifetime warranty - Image 2

I loved the P2 Tekonsha controller and I have about 8 of them. Everything was great until one developed a fault.

After contacting the Tech line, they agreed that it was defective and would send me a replacement. I have waited more than 1 year and made at least 6 calls to their tech lines. After waiting up to 1-1/2 hours on the phone each time, they said "They are back ordered"... duh, you go on Amazon and they are in stock.

I will be taking all of the controllers out of our trucks and replacing them with a Redarc controller.

My 30 year relationship with Tekonsha is done.

If you need to rely on the "Lifetime" warranty, buy something else. I wasted more than the cost of the controller in my time trying to work with them.

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Loss:
$150
Pros:
  • Good product
Cons:
  • Poor customer service

Preferred solution: Nothing... finished with this company

User's recommendation: If you need a warranty, buy something else

Anonymous
map-marker Muskegon, Michigan

Question about wire harness

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I was trying to find out what the Batch number is on wire harness part number 118791. If its F -264 then it wont work with my VW Jetta.

When I called I got a message that my wait time was approximately 54 minutes and that I should press 0 to leave a message.

But when I press 0 it went to a busy signal. I tried calling 3 or 4 times.

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