TeeOff

Good morning and to whom it may concern, my buddy and I wanted to get out and play a round of golf yesterday as he got a pass from work. We opted to stay local so I booked a course nearby, Rincon Golf Course, on TeeOff that we have played often as it is typically in decent shape.

Even had a glowing review posted only hours before so we felt like it would be fine. We get there and were informed they were making major improvements and there are 8 temporary greens! Of course I had already paid online and we were far from the next nearest course at 11am so we decided to give it a go. While we appreciate their efforts the temp greens were almost unplayable and really spoiled our round.

The issue I have is there was no info posted on the TeeOff app about the course conditions or temporary greens. I feel like we were duped to an extent due to lack of communication. Would have went elsewhere had wed known in advance. Perhaps a credit could be issued in this instance?

I feel like TeeOff is more responsible than the golf course as they immediately mentioned the temp greens.

Thanks for your attention in this matter. And by the way, your posted email account, info@***.com came back as undeliverable.

Yours,

Edward Myers

Good afternoon yesterday I had a reservation on my tee off account with the following email.

Email:silverback1962@***.com

Reservation:#38054****

The reservation was fully paid for and was for three players at the golf club Tera Lago north Palms springs as you will note from my account this was charged at $107. Upon arrival at the course it was closed and we were advised by the head green keeper that the course was closed on morning inspection of the grounds.

We had no pre warning of this and had travelled some distance to the course to play. We then had to arrange last minute tee times at a near by golf course desert willow at a premium price due to the late nature and being stuck in a tough position of not having a tee time or any forward warning.

I would also like to seek to alter the tee time we have booked reservation number #38054**** for three players for 12:00 I would be very grateful if this tee time could be rearranged either to after 2 pm the same day or moved to alternate day as a family emergency has meant that the 3 players all relatives will be unable to attend the 12am tee time originally booked.

Your time and assistance in these matters are greatly appreciated and I look forward to hearing from you.

Kind regards,

Paul Cunningham