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Ordered digital prints and they were supposed to send a password quickly. Didn't work and attempts to resolve or get money back fall on deaf ears with unanswered emails and being put on hold.
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tbportraits

tbportraits Hi! We appreciate your feedback and apologize for the delay in the delivery of your digital images. Please send us your contact information, child's name and school and we wil...

If my kids didn't look good in the pics, I wasn't going to order. Felt rushed and have never dealt with a company that will show you the pics there, but then no online access until weeks later. I have family from out of town who won't receive pics in person. Yet, I was told last night it would be available immediately. It's the holidays and we don't have that as an option? Also, I wanted to change my order directly after (which was actually for...
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tbportraits

tbportraits Hi! We appreciate your feedback and are happy to look into the status of your refund. Please send us your contact information, child’s name and school to look up your order an...

1.0
I didn't like
  • Force to buy package instead of invidual sheets
  • Still received no refund
#971600
You people are robbing us parents. How can you charge so much for a package. A lot of people can't afford to have their kids in daycare. We have to work which means we need daycare services. And you guys are charging 49.00 for your lowest package. You should be ashamed of your self!!! I will never buy anything from you people! Greedy!!!
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Anonymous

Anonymous I agree completely. $49 for one pose gets me an 8x10 and two 5x7s... no thanks.

tbportraits

tbportraits Hi! We do offer several options outside of the $49 package as well as our holiday promotions that we are running. Please send us your contact information if you would like a C...

Teddy Bear Portraits Customer Care Review

#919953
1.0
This company is the worst to deal with. They sent me the wrong picture that their rep "helped" me purchase and basicallu said oh well. I would never do buisness with this bootleg company.
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Teddy Bear Portraits College Graduation Photo Review

#859141
1.0
The photographer was horrible!!! My son graduation pictures does not look professional!!! You can see his t-shirt! It's like the lady photographer snapped the first picture she took and left it at that. No one told us this unprofessional work was nonrefundable!!! I don't like it and I want my money back
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Teddy Bear Portraits Customer Care Review

#824618
1.3
This company has HORRIBLE customer service, they have no proper etiquette as well as no communication. The photographer was rude when she was at my sons school as well as provided false documentation as well as information. I would only get 1 sheet next time if my son's school uses this company again because they obviously don't know any customer service
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Teddy Bear Portraits Pictures Review

#815525
Never will I buy picture from them again..too high n picture are not good quality
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Pictures were taken at my childrens' daycare yesterday (12/5) and a few of them were OK. I'd really like to be able to use one or two of them to send out for Christmas cards this year, considering they put Santa hats on the kids. I ordered the digital album for $99, 12 photos. I expected it to be like any other place where you have professional pictures done. Order the digitals and have a link in my email by the next day at the latest. Talked to...
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tbportraits

tbportraits Hi! We apologize that your experience has not been a positive one. Please send us your child's name, school and your email address and a Customer Service representative will r...

#967925
Prices are extremely high. They took 4 pictures of my child, one where her hair is messed up so basically 3 good ones. Yet they want $99 to email me the digital images. Not to mention the ungodly prices if you buy the sheets. No way! I could go to a professional photographer for the same price that works with us for 1-2 hours and I get 20+ digital images! The downside to all of this is that they are really cute pictures, but I can't afford their...
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AlliO

AlliO You probably won't even get the digital images so don't waste your money.

tbportraits

tbportraits Hi! We have a few options for every budget and offer single sheets starting at $15. A Customer Service representative can reach out if you provide us with your contact informa...

1.5
#957281
Not pleased with pictures. Took nearly a month to arrive school. Upset parent. I placed an order for my son's picture on October 15, 2016. According to the email it was promised that pictures will arrive at the school within one week. Unfortunately that was not the case. Nearly a month later, I finally received my son's picture and is completely DISSATISFIED with the final product. Granted, I did not pay for re-touch fee; BUT...me being a...
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tbportraits

tbportraits Hi, I apologize for your experience. If you could send me your son's name, school and email address a Customer Service representative will reach out to you. Our goal is to mak...

The materials are substandard with low resolution quality. The prices are through the roof. My adorable son was the only redeeming quality of the photos.
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tbportraits

tbportraits Hi, we apologize for your experience and would like to make it right. If you could please send us your son’s name, his school and your email address a Customer Service represe...

I ordered $150.00 in pictures on October 9th, 2016. The order confirmation emailed to me on 10/9/16 said the portraits would arrive my school in one week. It's been three weeks. I called the toll free number, pressed "2" (for a school or parent), and never got anywhere. The computer kept going back to the main menu and I pressed "2" four times. I finally pressed three for accounting, where I got someone who said they'd transfer me to...
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tbportraits

tbportraits Hi, we apologize for the inconvenience. If you can provide me with your child’s name, school and your email address a Customer Service representative will reach out today.

They upsell you on the date of pictures, then no CD is available, as promised, and the login information to the website is not initially provided, then doesn't work until you contact them multiple times. Very long phone call wait time to be connected to anyone. THEN, no images are available once you (finally) get logged in, yet you can place an order - that link is the only one that works! The only prompt service they provide is to process your...
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Anonymous

Anonymous If my kids didn't look good in the pics, I wasn't going to order. Felt rushed and have never dealt with a company that will show you the pics there, but then no online access...

tbportraits

tbportraits Hi, we apologize for the downloading issue and your images not being available. A Customer Service representative is happy to reach out if you provide us your contact informat...

Last fall (2015) we contracted the company to take photos of 130 children over two days. While the photographer was excellent, there was no communication from the company at all prior to the photo days. We had over 100 families purchase pictures but never receive their orders. When they contacted the company, they were told there was no record of their orders, or their child's photos. It wasn't until I stepped in (after receiving the multiple...
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Anonymous

Anonymous I just spoke to one of your representatives and she said she was unable to find my son's portraits even though he took pictures that day. Even with all the information I provi...

tbportraits

tbportraits We apologize for the scheduling conflict. We’d like to get this resolved quickly. Please send your contact information so a Customer Service representative can straighten this...

I didn't like
  • Lack of clarity regarding delivery
  • No response to several voice mails and emails
  • None of my messages or emails were answered
#940813