Update by user Oct 27, 2020
Company fixed the issue and I have been provided with full refund. They refunded in full without complaint after we lodged this complaint and several othersThank you for your help :).
Update by user Oct 27, 2020
The matter has now been resolved with a full refundThank you for your help :)Warm regardsJames Robertson
Original review posted by user Sep 27, 2020
Material damage suffered; Poor quality; Promised personal attention not received; Mis-sold to point of fraudulent and greedy; Complaint process dishonest Material damage We suffered material damage, wrote off around 540 hours valued at at least £20,400 (US$26,500) and wrote off an investment of US$8,966. They claimed to understand business to corporation sales and it transpired they did not with the result that the advice they gave us was at best irrelevant and at worst damaging. Poor quality to the point of incompetence -- no structure, learned nothing Quality of group sessions was extremely poor, no agenda, no structured content, random irrelevant questions and answers. Flow of training inconsistent - not helpful. We already knew a lot of what they covered - had to get the information from other sources. Promised personal attention that was not received Promised small groups, ended up with 50 people. Small team weekly coaching sessions did not happen. Promised personal attention by Ted McGrath himself never materialized. The promised small and intimate groups were large, ineffective and off topic. Three one hour personal coaching sessions were rushed and concentrated on irrelevant topics. We were only told we were limited to three sessions after the three sessions has been exhausted. Mis-sold to point of being fraudulent Totally oversold what was delivered -- lots of promises, no delivery. Last 2 weeks before we raised our objections were redundant -- no relevance to our progress and questions. We believed Ted sincerely wanted to help people, but he evidently does not. The program fell materially short of the promises made by TMB to the point of being fraudulent Complaints process was dishonest TMB's own representatives told us we had a case for a refund. TMB failed to honestly or transparently assess our complaint and twice reverted to the "no refund policy" which was irrelevant given we were alleging fraud and incompetence. Process felt dishonest. Manipulative selling, greedy Pressured to pay and only then mentioned contract, not told three day cooling off period, hide behind contract to counter our complaints. TMB failed to disclose material aspects of the contract. Focus is on gaining money... certainly no focus on us After 8 weeks when we complained we were told we would have to pay more to get what we had been sold. Promised revenue within 30 days never materialized - financial damage Told them finances were tight but they assured us there would be substantial income within 30 days, still no income after 4 months causing serious financial problems. TMB mis-sold their Dream Clients Delivered program for $8,996 when it should have been evident to them that a cheaper program -- Message to Millions would have been adequate. Extremely poor value for money. Formula not appropriate to corporate clients. Diane told us to expect revenue within 30 days. Signed up on 14 May 2020 Sales rep was Diane Hutchings We paid US$8,996 Paid by Debit Card We have made repeated attempts to resolve this including three detailed formal letters -- appended to this submission, all three documents in one -- around twelve attempts to get resolution by email in total We have audio recordings that support our case in terms of promises made that were not fulfilled. They have responded that there is a three day get out clause in the contract and we have exceeded that period, this is not relevant, we are alleging incompetence, fraud and breach of contract -- what we received in no way correlated with what we were sold Ted McGrath Brands did NOT deliver the promised value and are in breach of contract, further we expended considerable time and effort to no avail trying to comply with their methods and our marketing efforts were seriously delayed to the tune of three to four weeks at least. Accordingly we require a full refund. The failure to realize income in the time promised combined with the large dent in our financial reserves has placed us in a very difficult position financially. We have exhausted all avenues, we have been courteous and constructive and been repeatedly blocked by TMB. Susan Crumm agreed we had a case but apart from that they have repeatedly blocked us
User's recommendation: Do NOT do busi.